Lladyluck Posted May 3, 2022 Share Posted May 3, 2022 Every time I use the selection tool the app freezes and gives me the not responding message. I have uninstalled and re-installed the app and insured that it is the latest version but it keep happening. Please help as I have a job to complete and need these changes to this photo. I am running Windows 10 Home 64 Bit. Thanks in advance Quote Link to comment Share on other sites More sharing options...
Pšenda Posted May 3, 2022 Share Posted May 3, 2022 HW Acceleration is off? (in Preferences). stokerg 1 Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff stokerg Posted May 4, 2022 Staff Share Posted May 4, 2022 Hi @Lladyluckand Welcome to the Forums, 15 hours ago, Pšenda said: HW Acceleration is off? (in Preferences). @Lladyluck To do this click Edit>Preferences and on the Performance section, if the last tick box for openCL/Hardware Acceleration is ticked, untick, close Preferences and you'll be asked to restart Affinity. Once restarted, try using the app again and let me know the results Quote Link to comment Share on other sites More sharing options...
Bill S Posted May 25, 2022 Share Posted May 25, 2022 I had this problem, and the hardware acceleration modification fixed it. Thank you. Quote Link to comment Share on other sites More sharing options...
Bango Posted May 29, 2022 Share Posted May 29, 2022 I'm having issues with Affinity Photo since last update. The application doesn't respond anymore as soon as the little startup panel disappears, no matter if I click on "Close" or "New Document". I then only can close the application via Task Manager. Disabling hardware acceleration didn't help and neither a reinstallation. My system is up to date. I would appreciate every help. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Ron P. Posted May 29, 2022 Share Posted May 29, 2022 Welcome to the forums @Bango, Are you able to de-select the Show this Panel on Startup, in the lower-left? If so, can you restart the app and see if that made a difference. You might also try re-setting using the Control run up. Press and hold the Control key while clicking the icon to launch Photo. A dialog window will open, Press Clear, which is in the bottom right. Bango 1 Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Bango Posted May 30, 2022 Share Posted May 30, 2022 Hi @Ron P., First of all thanks for your reply. Deselecting the "Show this Panel on Startup" didn't help. After that I was able to hover over and see every option of each category in the top panel but Photo then stops responding as soon as I click on e.g. "New". However, clearing the user data was successful and Photo now works as intended 😃 Thank you for helping me out and have a nice day! Ron P. 1 Quote Link to comment Share on other sites More sharing options...
Ron P. Posted May 30, 2022 Share Posted May 30, 2022 Your Welcome Bango 1 Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
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