PUBLISHER query

[Glyn Salisbury]

I am trying to renew patterns, but have come with a problem. Simply put. If I create a rectangle of 100mm x 60mm and print it out, as a test, it measures 97mm x 58mm on the paper. This diference in measurements applies to every pattern I do. This is on a brand new laptop. I tried the same test on my main laptop and it comes out fine. Can anybody help please?

[walt.farrell]

Welcome to the Serif Affinity forums, @Glyn Salisbury.

When you tried it on your main laptop, did you transfer and use the same .afpub file as when you tried it on your new laptop?

[Glyn Salisbury]

3 hours ago, walt.farrell said:

Welcome to the Serif Affinity forums, @Glyn Salisbury.

When you tried it on your main laptop, did you transfer and use the same .afpub file as when you tried it on your new laptop?

I imported a jpeg onto a blank document and printed it out. The print out was not the correct size. Afgter several abortive attempts. I tried creating a rectangle and printed it out. Width was 3mm shorter and the height was 2 mm shorter that what it claimed in the size boxes in the Transform section. Getting frustrated, I went onto my main laptop and did the rectangle test on another blank document. It printed out perfect. Concidering a complete re-install.

[Glyn Salisbury]

I imported a jpeg onto a blank document and printed it out. The print out was not the correct size. Afgter several abortive attempts. I tried creating a rectangle and printed it out. Width was 3mm shorter and the height was 2 mm shorter that what it claimed in the size boxes in the Transform section. Getting frustrated, I went onto my main laptop and did the rectangle test on another blank document. It printed out perfect. Concidering a complete re-install.

[PaulEC]

It sounds like there is some sort of scaling going on when printing. Have you checked the settings are exactly the same on both laptops?

[Glyn Salisbury]

Both laptops use the same printer. One cable and one wi-fi. All setting on both printers are identical.

[carl123]

Save and upload (to the forum) the publisher document that prints at the incorrect size

[Glyn Salisbury]

Okay, File attached that the Transform says one thing but the printout is still a few mm's out in both directions on both rectangles. Just as a test I exported as a PDF, it's still wrong.

BOX SIZES TEST.afpub

[PaulEC]

I've tried printing to PDF and exporting as PDF (using a couple of different settings), the sizes of the boxes are correct in both cases. 

Could you post a screen grab of the print settings you are using on your new laptop?

[Glyn Salisbury]

Hi Paul,

Screenshot attached.

Screen Shot.docx

[Alfred]

5 minutes ago, Glyn Salisbury said:

Screenshot attached.

That isn’t a screenshot, it’s a Word document (albeit presumably containing a screenshot). Please upload the screenshot as a PNG or JPEG file so that it can be viewed directly in the browser.

[Glyn Salisbury]

Hi Alfred, Screenshot as a JPEG.

[Callum]

Hi Glyn,

Your bleed is 3mm and it seems as though your print out is reducing by 3mm does removing your bleed cause the file to print out as expected?

Thanks
C

[Glyn Salisbury]

Hi Callum,

I have just done a test and removed the 3mm bleed. There is no difference to the print out. I have found out something of a common denominator.

I have three machines, my shop laptop, my home desktop and my mobile writing laptop.

The shop laptop and home desktop all print out fine on different printers. Including doing the same test doc in Pageplus.

My writing laptop will not print out the correct size, either in Publisher and Pageplus.

The only common denominator is the shop  and home are both wired connections.

The writing laptop is connecting to the printer via wi-fi.

It sounds crazy, but that is the only link I can see, but it should not be like that.

Affinity/Serif support.....help.

Glyn

[Callum]

7 minutes ago, Glyn Salisbury said:

Hi Callum,

I have just done a test and removed the 3mm bleed. There is no difference to the print out. I have found out something of a common denominator.

I have three machines, my shop laptop, my home desktop and my mobile writing laptop.

The shop laptop and home desktop all print out fine on different printers. Including doing the same test doc in Pageplus.

My writing laptop will not print out the correct size, either in Publisher and Pageplus.

The only common denominator is the shop  and home are both wired connections.

The writing laptop is connecting to the printer via wi-fi.

It sounds crazy, but that is the only link I can see, but it should not be like that.

Affinity/Serif support.....help.

Glyn

It sounds like this is more to do with the printer settings on your writing laptop please could you provide screenshots showing every section of the print menu so I can see all of your settings? Have you checked your printer settings on the actual laptop itself outside of Affinity? If you print using a non affinity app on the writing laptop do you still get this issue?

[Glyn Salisbury]

Hi Callum and everybody else who has helped trying to sort this problem out.

Affinity and Pageplus is from the same stable. What happens if I do the same test in MS Word. Exactly the same.

Just had a coffee and racking my head on this stupid issue that was getting more more bizarre. Then I had a lightbulb moment.

When I set my writing laptop up, Windows 11 offered to connect by Wi-Fi to a printer. It showed me my printer, so I let it connect. With A4 sheets of text, there was no difference, so I didn't know there was an issue. Until now.

My lightbulb moment was, Windows 11 had connected to the printer by wi-Fi, but the Epson Software had never been installed.

I have just installed the software and run a test print. All measurements are correct, at last. Thank you Microsoft!!!!!

Thanks to all of you who looked at this. This is one fix I never imagined.

Glyn