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Posted

Hi ~ I'm on an older MacBook Pro (Mid-2012) running MacOS 10.14.6.  A.F. was working very well for over a year after I installed it.

Then recently it has gone crazy – that is, it opens fine, but as soon as I pull down a menu, the screen goes crazy with all kinds of colorful geometric shapes all over, the menus are magenta colored and appearing in the wrong place on my screen and chopped up, things begin flashing on and off, general chaos.
I installed the new update today, but no luck.
Then I trashed Aff.Ph. (just the app, no other A.P. files), and re-installed. Still no luck, things are still crazy.

Please advise.  (HELP!)
Thank you!

Posted

Hi @GaryJ,

Sorry to hear you're having trouble!

Can you please open Affinity Photo and navigate to Affinity Photo > Preferences > Performance. In the dialog that opens, untick Hardware Acceleration at the bottom, then change the Display from Metal to OpenGL.

Now restart the app and try using the menus once more - does this resolve the issue for you please? :)

Posted

Thank you, Dan C ! That seems to have done the trick!

I unchecked Metal. (The OpenGL option was listed, but did not have a clickable box...)

But it works!

😃

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