JS01 Posted April 27, 2022 Posted April 27, 2022 Hi - I am trying to install Photo v.1.10.5 update on a WIN10 desktop. According to the progress bar it gets to about 75% of completion and then stalls. When I first started to install I accidentally started the installation twice, so had two installs going on at the same time. I then terminated one, and then cancelled the other when no progress was being made. I have since rebooted my computer, but the problem is persisting. Grateful for any help with this problem! Quote
Pšenda Posted April 27, 2022 Posted April 27, 2022 12 minutes ago, JS01 said: When I first started to install I accidentally started the installation twice, so had two installs going on at the same time. I'm afraid this may be the cause of the problem - some files or registry keys may have been created, but they were corrupted by the double installation, and now they're preventing a new installation. Personally, I would try to manually clean (disk, registry), because the standard uninstall tools will probably not work (the installation was not completed, so there is nothing to uninstall). Alternatively, I would try to install a trial version of ADesigner or APublisher, if installing another but similar application, does not clean the installation. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
walt.farrell Posted April 27, 2022 Posted April 27, 2022 27 minutes ago, Pšenda said: Personally, I would try to manually clean (disk, registry), because the standard uninstall tools will probably not work (the installation was not completed, so there is nothing to uninstall). Alternatively, I would try to install a trial version of ADesigner or APublisher, if installing another but similar application, does not clean the installation. If a standard Uninstall doesn't work, I would probably try the Microsoft Uninstall Troubleshooter before trying manual cleaning of the registry. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Dan C Posted April 27, 2022 Posted April 27, 2022 Hi @JS01, Welcome to the Affinity Forums Please see the below FAQ regarding Windows installations, where you can find a link to the aforementioned uninstaller tool. Do let us know if you're still having trouble here! Quote
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