Damaged document

[Simone Nobili]

Hi. I'm not sure where to post this. If this is not the appropriate place, please move it elsewhere, but do not delete it. I need help.
I attached my file I worked on using Photo. When I open it, it reports it as damaged and it requires me to exit immediately.

Can you repair it, so I can open it? Thank you in advance.

535582785_tuboscontornato.afphoto

[joe_l]

Strange. After deleting the three Displacement Maps I was able to save the file. HTH

toppe.afphoto

[Dan C]

Hi @Simone Nobili,

Sorry to hear you're having trouble and thanks for your report!

As above, it appears to be the Displacement Map layers causing this issue, so I'm logging this with our developers now - but hopefully the above file, helpfully fixed by joe_l, should allow you to continue your work

[Simone Nobili]

2 hours ago, joe_l said:

Strange. After deleting the three Displacement Maps I was able to save the file. HTH

toppe.afphoto 36.97 MB · 0 downloads

Thank you lots! There is one thing, however: I notice the file you put for download is way smaller than the one I uploaded (A2 size versus over 1 meter wide). Would it be possible that I can have the repaired file in the original size?

[Dan C]

Can you please confirm for me, what was the original dimensions of your document? The file is recovered by 'adding' the document to a new file, so I'll have to create this at the exact expected size before importing

[Simone Nobili]

18 hours ago, Dan C said:

Can you please confirm for me, what was the original dimensions of your document? The file is recovered by 'adding' the document to a new file, so I'll have to create this at the exact expected size before importing

You can find the specs attached.

[Dan C]

Thanks for confirming that! Please find a copy of your document at this size attached

535582785_tuboscontornato_f.afphoto