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Constant Crashes in AP and AD

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Hello, I just purchased both AP and AD and am having constant crashes when doing simple operations such as copying from one document and switching to a second document to paste. This is happening in both applications. I am running Mac OS X 10.7.5 on a Mac Pro with 13 GB or RAM. I can send crash reports if needed. I had hoped to replace my Adobe products with these, but until I can get them stable, I'm afraid I can't do that.

 

Thanks,

 

Mike

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I tried to attach the files earlier and it wouldn't let me. I'm not sure how to do it so here is the content of the most recent crash report:

 

Process:         Affinity Designer [18068]
Path:            /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer
Identifier:      com.seriflabs.affinitydesigner
Version:         1.4 (1.4.1)
App Item ID:     824171161
App External ID: 814647094
Code Type:       X86-64 (Native)
Parent Process:  launchd [276]
 
Date/Time:       2015-12-15 09:09:45.401 -0800
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version:  9
 
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
 
Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
 
VM Regions Near 0:
--> 
    __TEXT                 000000010cdd1000-000000010ce62000 [  580K] r-x/rwx SM=COW  /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer
 
Application Specific Information:
objc[18068]: garbage collection is OFF
 
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_c.dylib             0x00007fff8d6d6fa0 memmove$VARIANT$sse3x + 227
1   libGLImage.dylib               0x00007fff8b435838 _ZL22glgCopyRowsWithMemCopyPK15GLGOperationRecmPK15GLDPixelModeRec + 117
2   libGLImage.dylib               0x00007fff8b435ba5 glgProcessPixelsWithProcessor + 875
3   com.apple.ATIRadeonX1000GLDriver 0x0000000151956667 0x151925000 + 202343
4   com.apple.ATIRadeonX1000GLDriver 0x0000000151956c4a 0x151925000 + 203850
5   com.apple.ATIRadeonX1000GLDriver 0x0000000151936ab6 0x151925000 + 72374
6   com.apple.ATIRadeonX1000GLDriver 0x000000015193d3a4 gldUpdateDispatch + 509
7   com.apple.ATIRadeonX1000GLDriver 0x000000015193d196 gldPopulateContextDispatch + 309
8   GLEngine                       0x000000013038540e gleFallbackForceEnd + 350
9   GLEngine                       0x00000001302897c7 gliAttachDrawableWithOptions + 159
10  com.apple.opengl               0x00007fff8edd8159 CGLClearDrawable + 186
11  com.apple.opengl               0x00007fff8edd4479 CGLDestroyContext + 18
12  com.seriflabs.libcocoaui       0x000000010e0f76fd -[TiledCAOpenGLLayer releaseCGLContext:] + 125
13  com.apple.QuartzCore           0x00007fff8f7537b7 _ZL17CAOpenGLLayerDrawP13CAOpenGLLayerdPK11CVTimeStampj + 217
14  com.apple.QuartzCore           0x00007fff8f753542 -[CAOpenGLLayer _display] + 361
15  com.apple.QuartzCore           0x00007fff8f71e00a CA::Layer::display_if_needed(CA::Transaction*) + 560
16  com.apple.QuartzCore           0x00007fff8f71cfbf CA::Context::commit_transaction(CA::Transaction*) + 319
17  com.apple.QuartzCore           0x00007fff8f71cd3c CA::Transaction::commit() + 274
18  com.apple.AppKit               0x00007fff94ccb3ba -[NSView(NSLayerKitGlue) _drawRectAsLayerTree:] + 722
19  com.apple.AppKit               0x00007fff94b9153e -[NSView _drawRect:clip:] + 4382
20  com.apple.AppKit               0x00007fff94bbe49b -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1583
21  com.apple.AppKit               0x00007fff94b8e8a9 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 1032
22  com.apple.AppKit               0x00007fff94b891bb -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4755
23  com.apple.AppKit               0x00007fff94b81c35 -[NSView displayIfNeeded] + 1676
24  com.seriflabs.libcocoaui       0x000000010dca0d66 -[LayerViewController onDocumentChangedNotify] + 374
25  com.apple.Foundation           0x00007fff92f51d0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
26  com.apple.CoreFoundation       0x00007fff938b07ba _CFXNotificationPost + 2634
27  com.seriflabs.libcocoaui       0x000000010dd1d4be -[ViewTabs switchToViewWithLayer:withNotifies:] + 430
28  com.seriflabs.libcocoaui       0x000000010dd1e1ef -[ViewTabs mouseDown:] + 559
29  com.apple.AppKit               0x00007fff94c11c98 -[NSWindow sendEvent:] + 6306
30  com.seriflabs.libcocoaui       0x000000010dff3cf2 -[PersonaWindow sendEvent:] + 1570
31  com.apple.AppKit               0x00007fff94bab3a5 -[NSApplication sendEvent:] + 5593
32  com.seriflabs.libcocoaui       0x000000010e00d3f4 -[Application sendEvent:] + 612
33  com.apple.AppKit               0x00007fff94b41a0e -[NSApplication run] + 555
34  com.apple.AppKit               0x00007fff94dbdeac NSApplicationMain + 867
35  com.seriflabs.affinitydesigner 0x000000010cdd2694 0x10cdd1000 + 5780
 
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff92f317e6 kevent + 10
1   libdispatch.dylib             0x00007fff8c9fd786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib             0x00007fff8c9fc316 _dispatch_mgr_thread + 54
 
Thread 2:: CVDisplayLink
0   libsystem_kernel.dylib         0x00007fff92f30bca __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff8d7012a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo           0x00007fff8b3a11cb CVDisplayLink::waitUntil(unsigned long long) + 279
3   com.apple.CoreVideo           0x00007fff8b3a0631 CVDisplayLink::runIOThread() + 559
4   com.apple.CoreVideo           0x00007fff8b3a03e9 _ZL13startIOThreadPv + 148
5   libsystem_c.dylib             0x00007fff8d6fd8bf _pthread_start + 335
6   libsystem_c.dylib             0x00007fff8d700b75 thread_start + 13
 
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib         0x00007fff92f30bca __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff8d7012a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo           0x00007fff8b3a11cb CVDisplayLink::waitUntil(unsigned long long) + 279
3   com.apple.CoreVideo           0x00007fff8b3a0631 CVDisplayLink::runIOThread() + 559
4   com.apple.CoreVideo           0x00007fff8b3a03e9 _ZL13startIOThreadPv + 148
5   libsystem_c.dylib             0x00007fff8d6fd8bf _pthread_start + 335
6   libsystem_c.dylib             0x00007fff8d700b75 thread_start + 13
 
Thread 4:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 5:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 6:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 7:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 8:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 9:: CVDisplayLink
0   libsystem_kernel.dylib         0x00007fff92f30bca __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff8d7012a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo           0x00007fff8b3a11cb CVDisplayLink::waitUntil(unsigned long long) + 279
3   com.apple.CoreVideo           0x00007fff8b3a0631 CVDisplayLink::runIOThread() + 559
4   com.apple.CoreVideo           0x00007fff8b3a03e9 _ZL13startIOThreadPv + 148
5   libsystem_c.dylib             0x00007fff8d6fd8bf _pthread_start + 335
6   libsystem_c.dylib             0x00007fff8d700b75 thread_start + 13
 
Thread 10:
0   libsystem_kernel.dylib         0x00007fff92f31192 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff8d6ff594 _pthread_wqthread + 758
2   libsystem_c.dylib             0x00007fff8d700b85 start_wqthread + 13
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007fff8d6d6fa7  rbx: 0x0000000000000400  rcx: 0x0000000000010000  rdx: 0x0000000000000000
  rdi: 0x0000000153f92000  rsi: 0x0000000000000000  rbp: 0x00007fff6c9cd830  rsp: 0x00007fff6c9cd830
   r8: 0x00007fff8d6d6f48   r9: 0x0000000000004b10  r10: 0x00000000002c4b10  r11: 0x0000000153f92000
  r12: 0x0000000000000400  r13: 0x0000000000000080  r14: 0x0000000000000000  r15: 0x0000000153f92000
  rip: 0x00007fff8d6d6fa0  rfl: 0x0000000000010206  cr2: 0x0000000000000000
Logical CPU: 0
 
Binary Images:
       0x10cdd1000 -        0x10ce61fff +com.seriflabs.affinitydesigner (1.4 - 1.4.1) <06D0F51A-C710-3BF0-AA56-7D5ACEDC2AB3> /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer
       0x10ceb1000 -        0x10d4e0ff7 +liblibaffinity.dylib (??? - ???) <3EB5637E-53AC-3944-B5A4-905C8639490E> /Applications/Affinity Designer.app/Contents/Frameworks/liblibaffinity.dylib
       0x10d787000 -        0x10d78afff +liblibbmp.dylib (??? - ???) <CB4BD48B-63EA-31F4-BE10-B90642004D25> /Applications/Affinity Designer.app/Contents/Frameworks/liblibbmp.dylib
       0x10d794000 -        0x10e5e8fff +com.seriflabs.libcocoaui (1.0 - 1) <1A62B05E-A25B-3288-9FAF-869272F8B163> /Applications/Affinity Designer.app/Contents/Frameworks/libcocoaui.framework/Versions/A/libcocoaui
       0x10ec3e000 -        0x10f0d4ff7 +libpdfimport.dylib (??? - ???) <C5B66912-DDA3-3C4C-9CA2-D23BEFAAA462> /Applications/Affinity Designer.app/Contents/Frameworks/libpdfimport.dylib
       0x10f2ec000 -        0x10f368ff7 +com.karelia.iMedia (??? - 1.0) <A3545748-8869-3D9D-AB1D-6F0AC5FBF4A0> /Applications/Affinity Designer.app/Contents/Frameworks/iMedia.framework/Versions/A/iMedia
       0x10f3c4000 -        0x10f4cdff7 +libxmp.dylib (??? - ???) <CDC3FF3E-155C-336B-8D32-FA777359AE8F> /Applications/Affinity Designer.app/Contents/Frameworks/libxmp.dylib
       0x10f542000 -        0x10f63dfff +liblibstory.dylib (??? - ???) <21C09275-6DB6-39C6-B4EF-1509F30E8FC7> /Applications/Affinity Designer.app/Contents/Frameworks/liblibstory.dylib
       0x10f6df000 -        0x10f72eff7 +libliblittlecms.dylib (??? - ???) <6E02F9C5-019C-3E38-B5DD-5BB4A977EF1B> /Applications/Affinity Designer.app/Contents/Frameworks/libliblittlecms.dylib
       0x10f748000 -        0x1134bcfff +liblibrenderer.dylib (??? - ???) <0C9F34C6-BC3F-3EBA-9A09-F7EB20E256C2> /Applications/Affinity Designer.app/Contents/Frameworks/liblibrenderer.dylib
       0x114e86000 -        0x114f61fff +liblibgeometry.dylib (??? - ???) <D2EEF4AF-CB63-38FB-BD4E-53B8C69D2D39> /Applications/Affinity Designer.app/Contents/Frameworks/liblibgeometry.dylib
       0x114fbe000 -        0x115954ff7 +liblibraster.dylib (??? - ???) <D5C847A3-4337-3E0B-9FE9-8326A617F6CF> /Applications/Affinity Designer.app/Contents/Frameworks/liblibraster.dylib
       0x115d21000 -        0x115d29ff7 +liblibgl.dylib (??? - ???) <47A77EC6-19D6-317A-8E48-ECDCA887BCE2> /Applications/Affinity Designer.app/Contents/Frameworks/liblibgl.dylib
       0x115d36000 -        0x115d3aff7 +liblibagg.dylib (??? - ???) <183478BA-3D07-323D-BE0A-F95FFED47DC7> /Applications/Affinity Designer.app/Contents/Frameworks/liblibagg.dylib
       0x115d41000 -        0x115e6bfff +liblibkernel.dylib (??? - ???) <FE8BF99A-B0F7-34A8-8425-18C8F9E4FD6A> /Applications/Affinity Designer.app/Contents/Frameworks/liblibkernel.dylib
       0x115f05000 -        0x1249a4ff7 +liblibpersona.dylib (??? - ???) <C29975E5-F005-3452-9542-A880EF433CA5> /Applications/Affinity Designer.app/Contents/Frameworks/liblibpersona.dylib
       0x12916c000 -        0x12918bfff +liblibzlib.dylib (??? - ???) <802A260B-0AAB-35E5-A1B4-61088B085844> /Applications/Affinity Designer.app/Contents/Frameworks/liblibzlib.dylib
       0x129198000 -        0x12919bfff +liblibtga.dylib (??? - ???) <B57D78B7-46F9-321E-A420-0BA6319F52CD> /Applications/Affinity Designer.app/Contents/Frameworks/liblibtga.dylib
       0x1291a5000 -        0x1291dcfff +liblibjpeg2k.dylib (??? - ???) <87A01D50-30F5-38F8-98E9-D0A6226C06E9> /Applications/Affinity Designer.app/Contents/Frameworks/liblibjpeg2k.dylib
       0x1291e7000 -        0x1291edfff +liblibgif.dylib (??? - ???) <EE8E4F9B-C382-33EF-9815-410D6209AC7E> /Applications/Affinity Designer.app/Contents/Frameworks/liblibgif.dylib
       0x1291f5000 -        0x129231ff7 +liblibhdphoto.dylib (??? - ???) <E0AC3390-C522-303B-99D3-5A661F1C0772> /Applications/Affinity Designer.app/Contents/Frameworks/liblibhdphoto.dylib
       0x129246000 -        0x129282ff7 +liblibjpeg.dylib (??? - ???) <62FAD47A-B724-3FCA-8179-97DD76AB974A> /Applications/Affinity Designer.app/Contents/Frameworks/liblibjpeg.dylib
       0x12928c000 -        0x1292c0fff +liblibpng.dylib (??? - ???) <200FE86F-0F7E-3E52-A61D-88B8FF3810DB> /Applications/Affinity Designer.app/Contents/Frameworks/liblibpng.dylib
       0x1292d0000 -        0x12934dff7 +liblibraw.dylib (??? - ???) <99455CA8-0285-3B23-8075-B22A17788089> /Applications/Affinity Designer.app/Contents/Frameworks/liblibraw.dylib
       0x1293b0000 -        0x129412ff7 +liblibtiff.dylib (??? - ???) <20923CDA-562A-3ED7-9EE4-5F35B8C5EAEE> /Applications/Affinity Designer.app/Contents/Frameworks/liblibtiff.dylib
       0x129427000 -        0x129486ff7 +liblibwebp.dylib (??? - ???) <1A885CDD-50FC-3B6A-9360-EF877485128C> /Applications/Affinity Designer.app/Contents/Frameworks/liblibwebp.dylib
       0x129494000 -        0x129755fff +libpdflib.dylib (??? - ???) <4AFFCD2D-895F-3491-8AD1-D7C6CBBEA6ED> /Applications/Affinity Designer.app/Contents/Frameworks/libpdflib.dylib
       0x129888000 -        0x129a41fff +liblibeps.dylib (??? - ???) <9A444654-BA22-34AB-BD86-FE0C8CCFD70F> /Applications/Affinity Designer.app/Contents/Frameworks/liblibeps.dylib
       0x129ae6000 -        0x129b18ff7 +liblibxml.dylib (??? - ???) <107E09C6-0185-390E-A7B8-EE8A4762FFDF> /Applications/Affinity Designer.app/Contents/Frameworks/liblibxml.dylib
       0x129b30000 -        0x129c55fff +liblibpsd.dylib (??? - ???) <6BF5C17D-04D9-3D2B-8F88-B5E6347FADEC> /Applications/Affinity Designer.app/Contents/Frameworks/liblibpsd.dylib
       0x12d1ef000 -        0x12d1f3ff7  libFontRegistryUI.dylib (??? - ???) <6EFD0158-64F7-3A65-92E3-875AD0382A5C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
       0x12dd81000 -        0x12dd8bfef  libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <4572AD1E-D1D1-3412-AFCC-D37037B1FAB5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
       0x12dd91000 -        0x12dd94ff7  libCoreFSCache.dylib (??? - ???) <0D155750-7910-32C5-8327-924FC1089442> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
       0x12ddc5000 -        0x12ddc5fff +cl_kernels (??? - ???) <1AB290AD-43B0-4BD5-BC76-6D5B898BAC50> cl_kernels
       0x12de2f000 -        0x12de2fff1 +cl_kernels (??? - ???) <4916C1BE-D6A1-4136-AC04-12FCCB1AD1F2> cl_kernels
       0x12de31000 -        0x12ded0ff7  unorm8_bgra.dylib (2.0.19 - compatibility 1.0.0) <47DA7D73-C52D-322F-A08F-4DB320A65373> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra.dylib
       0x12def3000 -        0x12def4ff3 +cl_kernels (??? - ???) <6F9B8DCD-5BBD-4302-B0D3-2A9E9153AD07> cl_kernels
       0x12e154000 -        0x12e15bfff +net.wafflesoftware.hexcolorpicker (??? - 1.6.1) <590A4EF3-5034-7561-6601-8633ED0C4BF1> /Library/ColorPickers/HexColorPicker.colorPicker/Contents/MacOS/HexColorPicker
       0x12e239000 -        0x12e267ff7  GLRendererFloat (??? - ???) <06CA5D0B-BC5F-3CC7-836D-A02F7DB92BE8> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
       0x130278000 -        0x130430fff  GLEngine (??? - ???) <59179FEC-D0E2-38B3-BD49-765506A645AC> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
       0x130adb000 -        0x130c35fff  libGLProgrammability.dylib (??? - ???) <90390984-70BC-365C-AB3E-16C35C4240CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
       0x131445000 -        0x131445ff5 +cl_kernels (??? - ???) <5271D5BD-B1F6-47CA-B80B-96968DE4B418> cl_kernels
       0x151925000 -        0x151badfff  com.apple.ATIRadeonX1000GLDriver (7.4.1 - 7.0.4) <79B3304B-3B7C-37D2-8107-D2B496E26C8B> /System/Library/Extensions/ATIRadeonX1000GLDriver.bundle/Contents/MacOS/ATIRadeonX1000GLDriver
    0x7fff6c9d1000 -     0x7fff6ca05baf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
    0x7fff897f5000 -     0x7fff89849fff  libFontRegistry.dylib (??? - ???) <60FF9C2C-5E44-3C49-8A08-F26101898F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff8984a000 -     0x7fff89860fff  libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff89861000 -     0x7fff89963fff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
    0x7fff89968000 -     0x7fff899d8fff  com.apple.datadetectorscore (3.0 - 179.4) <4AB32B7F-8EC2-327E-BAC8-80129AA36E7B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
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    0x7fff8c026000 -     0x7fff8c127fff  com.apple.QuickLookUIFramework (3.2 - 500.18) <56A13D40-9A61-3B98-85ED-B1C7075A88FB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
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    0x7fff8d1c7000 -     0x7fff8d1c7fff  com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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    0x7fff8dc04000 -     0x7fff8dc1aff7  com.apple.ImageCapture (7.1.0 - 7.1.0) <1AD40E02-2126-377B-A0D2-CBB21D932558> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
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    0x7fff918c9000 -     0x7fff9194dff7  com.apple.ApplicationServices.ATS (317.13.0 - ???) <A05126F9-7DC9-3EA7-8D94-53C6113730C6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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    0x7fff93268000 -     0x7fff9327dfff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x7fff9327e000 -     0x7fff9327fff7  libsystem_sandbox.dylib (??? - ???) <5459F293-E1F2-33B3-B9B2-2ABB7B915B62> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff93280000 -     0x7fff9328bff7  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x7fff9332e000 -     0x7fff93375ff7  com.apple.CoreMedia (1.0 - 705.94) <700C6863-7A8F-34FA-8B1D-7659EC95000B> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x7fff93379000 -     0x7fff93390fff  com.apple.MultitouchSupport.framework (231.4 - 231.4) <559C1AFB-E0B4-3D23-9189-18DE09C06FFE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
    0x7fff93391000 -     0x7fff933e3ff7  libGLU.dylib (??? - ???) <DB906997-0F70-3469-BA0E-2F1DDBEAD8D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff933e4000 -     0x7fff93435ff7  com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x7fff93436000 -     0x7fff93863fff  libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    0x7fff93864000 -     0x7fff93a38ff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff93a4e000 -     0x7fff93a54fff  IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff93a55000 -     0x7fff93f1cfff  FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
    0x7fff93f1d000 -     0x7fff948bb747  com.apple.CoreGraphics (1.600.0 - ???) <CB70AC19-9532-38CA-8509-6043AD9B4095> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff94b3d000 -     0x7fff95743fff  com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff959f0000 -     0x7fff959fbfff  com.apple.CommonAuth (2.2 - 2.0) <4F5302A5-867A-3F2E-9E4B-98FA011678F8> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff959fc000 -     0x7fff961a4fff  com.apple.CoreAUC (6.16.12 - 6.16.12) <EF535959-14FE-3B61-9C32-DF4C54B8F12D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x7fff961a5000 -     0x7fff962aafff  libFontParser.dylib (??? - ???) <D2E56B6E-3182-3667-A78C-4172C435523A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x7fff962ab000 -     0x7fff9638fe5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
    0x7fff96390000 -     0x7fff96390fff  com.apple.quartzframework (1.5 - 1.5) <2C13AE76-C86B-3D48-A583-121689190F74> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 55709
    thread_create: 2
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=662.2M resident=284.0M(43%) swapped_out_or_unallocated=378.1M(57%)
Writable regions: Total=390.9M written=213.6M(55%) resident=298.8M(76%) swapped_out=0K(0%) unallocated=92.1M(24%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  10.6M
CG image                           1392K
CG raster data                     1036K
CG shared images                   4560K
CoreAnimation                      35.6M
CoreAnimation (reserved)             20K        reserved VM address space (unallocated)
CoreGraphics                         16K
CoreImage                             8K
CoreServices                       7748K
IOKit                              27.5M
IOKit (reserved)                   1536K        reserved VM address space (unallocated)
MALLOC                            272.3M
MALLOC guard page                    64K
Memory tag=240                        4K
Memory tag=242                       12K
Memory tag=251                        8K
OpenCL                               36K
OpenGL GLSL                        1024K
STACK GUARD                        56.0M
Stack                              13.1M
VM_ALLOCATE                        21.6M
__CI_BITMAP                          80K
__DATA                             25.2M
__IMAGE                             528K
__LINKEDIT                        160.5M
__TEXT                            501.7M
__UNICODE                           544K
mapped file                       541.4M
shared memory                       312K
===========                      =======
TOTAL                               1.6G
TOTAL, minus reserved VM space      1.6G
 

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I would really love to get some sort of resolution to this problem. As it stands, both of these apps are completely useless to me an a complete waste of money. Can you please at least give me some sort of update as to this problem?

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Try emailing the crash repot to support@seriflabs.com instead.


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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Hi machadodesign,

Sorry the delay replying to your post.

Can you also attach a sample file where copy/pasting or any other steps leads to a crash to add to the bug report?

I don't have a system running Lion here to check this myself. 

 

To work around the forum upload restrictions (file formats), zip the files before uploading them. There's also a 20MB limit per file.

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Ok, I've attached an archive with two files as well as a screen recording of the crash occurring using the files. I've also included the latest crash log from the crash that occurs in the screen recording. This occurs with just about any file if I follow the same steps of copying from one file and switching to the other to paste. It also occurs in Designer in the exact same way. I tried repairing disk permissions and rebooting and it did not help.

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Hello, same thing for me. AD or AP keeps crashing doing "standard" things.

 

Today I just created a document 512x512, dragged a png from my desktop, sized it. Then I export one version 512x512 and a 57x57 one (without using any automation and of course, without saving any .affinity file.

 

Did the same with the two apps, the two apps crashed, not at the same moment, once when "overwriting" an existing png file, once when hitting the Export shortcut...

 

I changed the settings with and without using the integrated GPU, doesn't seems to prevent the apps from crashing

I recently raised the undo limit to 5000, it seems to crash quicker but could not says that it's directly related.

 

Mac Pro early 2009

GTX 680 EVGA (with nvidia web driver + cuda) 2048NVRAM

OS 10.11.2

32Gb RAM

Running on a samsung SSD

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Two questions:

 

1. Is there any sort of timeline as to when these crash issues will be resolved? Judging by the posts I am seeing in the forums this is a more widespread issue than an isolated one.

 

2. Depending on the answer to number one, how do I go about getting a refund for purchasing an unusable piece of software? I find it amazing that Apple would vote software this buggy as the App of the Year but maybe that is more indicative of where Apple has descended to in terms of software quality.

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I have attached a pdf of the latest crash report. When this one happened, I had two .aphoto files open. The program crashed when attempting to save via the shortcut CTRL-S. After the second crash, I closed one of the .aphoto files and saved (frequently) with via the menu for the remainder of the session. Previous crashes have been random; happening on different actions or no action at all.

AP_crash_12.30.2015.pdf

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Hi machadodesign,

Usually serious bugs/crash issues are solved quickly however currently most of the staff is in holidays (Christmas/New Year) so it's taking more time than usual. I'm sure all those issues will be fixed as soon as the teams get back to the regular schedule/work, meanwhile i can only offer my apologies for the inconvenience this is causing you.

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Am I asking too much to just be able to use the apps I paid for without it crashing every time? This issue was originally posted in the middle of December and nothing has happened. To say I'm pissed is an understatement. Can you please inform me as to how I can just get a refund at this point and maybe I'll give the app another try once it seems you've gotten your act together.

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Hi Mike,

I'm sorry for the delay. As i said this is already being looked at but was not solved yet.

I'm not sure why it's taking more time than usual but i've raised the issue again with the dev team and i'm confident that someone will update you on this.

Please accept my apologies for all the trouble. You can get a refund trough the Mac Apple Store if you want, but i believe we can solve and fix this for you.

 

Did you update to the latest version released yesterday (1.4.1)? Does it still crash in the same circumstances?

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Hi machadodesign

 

I'm sorry that Designer has been causing you a lot of bother. It is improving with every iteration but obviously we still have a long way to go

 

If you wish to pursue a refund then you will need to contact the Mac App Store using the following link


Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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So far so good for me. I made some small projects on both AD and AP, no more annoying crashes. I think that another third party software or plugin may cause AD or AP to crash since I made some projects before latest Affinity updates without dumb crashes. Everything's smooth again !

 

Sorry for machadodesign, I'm using Affinity apps for more than a year, those apps are awesome... of course when they don't crash.

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Hi machadodesign,

 

We thought we'd fixed your crash issue as the issue shown in the video you provided us was also happening on an iMac running Lion we have here and we were able to resolve it... Apparently this isn't the case for you though :(  Would you be able to try using the Apps in Separated Mode (from the 'Window' menu) ? I wonder if this would help with the problem.... The problem we're having with resolving this is that the crash seems to be happening in the graphics driver on your specific machine - it's not a crash we're seeing elsewhere so I can only think it's a combination of your specific hardware and OS version. Would you be able to tell us exactly what spec machine you're using so we can see if we have the same model available in the building and we'll try our best to reproduce it?

 

Thanks again (and sorry for the frustration this is causing you)

Matt

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Matt,

 

I tried separated and it crashes the same. I also updated to 1.4.1 with no change. Here are the specifics for my computer:

 

  Model Name: Mac Pro

  Model Identifier: MacPro1,1

  Processor Name: Dual-Core Intel Xeon

  Processor Speed: 2.66 GHz

  Number of Processors: 2

  Total Number of Cores: 4

  L2 Cache (per Processor): 4 MB

  Memory: 13 GB

  Bus Speed: 1.33 GHz

  Boot ROM Version: MP11.005C.B08

  SMC Version (system): 1.7f10

 

ATI Radeon X1900 XT:

 

  Chipset Model: ATY,RadeonX1900

  Type: GPU

  Bus: PCIe

  Slot: Slot-1

  PCIe Lane Width: x16

  VRAM (Total): 512 MB

  Vendor: ATI (0x1002)

  Device ID: 0x7249

  Revision ID: 0x0000

  ROM Revision: 113-A52027-202

  EFI Driver Version: 01.00.202

  Displays:

DELL P170S:

  Resolution: 1280 x 1024 @ 60 Hz

  Pixel Depth: 32-Bit Color (ARGB8888)

  Display Serial Number: Y1G0M0A90PDS

  Mirror: Off

  Online: Yes

  Rotation: Supported

SyncMaster:

  Resolution: 1920 x 1200 @ 60 Hz

  Pixel Depth: 32-Bit Color (ARGB8888)

  Display Serial Number: HCJP805378  

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Rotation: Supported

 

System Version: Mac OS X 10.7.5 (11G63)

  Kernel Version: Darwin 11.4.2

  Boot Volume: Main System Disk

  Boot Mode: Normal

  Computer Name: MacPro

  User Name: 

  Secure Virtual Memory: Enabled

  64-bit Kernel and Extensions: No

  Time since boot: 11 days 3:16

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Designer is virtually unusable for me due to constant crashes.  Upon opening the app, crashes the entire OS.  The attached image is what the screen looks like when this happens.  When OS restarts, app tries to restart itself and crashes the whole system over and over again this way.  Have to force quit during the 30 seconds before it loads.  I've experienced the same thing with the program running, and it seems to happen especially when I have Finder open to the same folder that the Designer artwork is in.  I gave this feedback on another thread 2 months ago and got no response.  No time for digging around for log reports, etc.  I'm abandoning it for now except for when I absolutely have to use it for 1 client's files.  For those it works for - lucky for you.

 

post-23717-0-29317100-1456354252_thumb.jpg

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jmfprinting, I was unable to use either AP or AD due to crashes. It was attributed to the graphics card in my MacPro. It was very frustrating. Fortunately, my MacPro was at end-of-life and I just replaced it with a 27" 5K iMac. Both apps work perfectly with the new system so it most likely was the graphics card. I had other problems with that particular card years ago and I think it was just a bug in the design of the card and not strictly an Affinity problem.

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