Affinity Photo not Installing

[DaveKeyworth]

I am trying to reinstall the software from My Account Purchases and Affinity Installer keeps saying "...stopped working..."  I have tried full uninstall and new download with the same result.  Can anyone help, please?  I am still on Win7 until I replace my laptop (not imminent).  I have a suspicion that Restoro software may have has messed with Win7 in some way. 

The following details are provided:  

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       SetupUI.exe

  Problem Signature 02:                       1.10.5.1342

  Problem Signature 03:                       62227ed6

  Problem Signature 04:                       PresentationFramework

  Problem Signature 05:                       4.8.4110.0

  Problem Signature 06:                       5de71302

  Problem Signature 07:                       7b9

  Problem Signature 08:                       1cd

  Problem Signature 09:                       System.Windows.Markup.XamlParse

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             2057

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

 

[Dan C]

Hi @DaveKeyworth,

Welcome to the Affinity Forums

Can you please confirm for me, do you have the Service Pack 1 for Windows 7 installed? As this is required for Affinity applications on this OS.

As well as the Service Pack 1, Affinity requires the Platform Update KB2670838 to be installed & Aero enabled.

I can see from the info provided above it appears to be an issue with the .NET Framework, which Affinity uses on Windows. Can you please download the latest version from the below link and ensure this is installed also?

https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48

Once these updates are installed and Aero enabled, restart your PC and try installing once again. Does this resolve the error you're seeing please?