Crop grid not showing on Affinity Photo v.1.10.5 even after restart

[Simon P]

I have been using Affinity Photo for a few years now and really enjoy it. Recently, I have been having problems getting the crop grid to show. At first, I found that restarting the program seemed to clear it. However, now I cannot get it to display at all. 

I am using an iMac running Catalina 10.15.7

I have checked the overlay and it shows "Thirds Grid".

Is this a known issue and is there a solution?

Thank you

[Callum]

Hi Simon P,

Welcome to the forums

As far as I'm aware this isn't a known issue if possible could you provide a screen recording demonstrating this problem?

Thanks
C

[Simon P]

1 hour ago, Callum said:

Hi Simon P,

Welcome to the forums

As far as I'm aware this isn't a known issue if possible could you provide a screen recording demonstrating this problem?

Thanks
C

Hi,

The next time it occurs, I will try to capture it. When you say screen recording, do you mean a screenshot or something else?

Thanks,

[Callum]

A screenshot or video recording should be ideal  On Mac you should be able to use Quick time to record your screen.

[Simon P]

1 hour ago, Callum said:

A screenshot or video recording should be ideal  On Mac you should be able to use Quick time to record your screen.

OK, I see how to do that. Thank you.

[Simon P]

As requested, a screen recording showing the failure of the crop grid.

Thanks,

Simon

[Callum]

Hi Simon,

Thanks for the recording!
If you go into the apps preferences under performance is Metal Compute Acceleration enabled? If it is does disabling it fix this issue at all?

Thanks
C

[Simon P]

10 hours ago, Callum said:

Hi Simon,

Thanks for the recording!
If you go into the apps preferences under performance is Metal Compute Acceleration enabled? If it is does disabling it fix this issue at all?

Thanks
C

Hi Callum,

Metal Compute Acceleration is not enabled (no compatible GPU)

Simon