chgaertner Posted April 3, 2022 Posted April 3, 2022 Dear all, I am relatively new to Affinity Photo, but I have huge problems exporting jpg files. For example, I have the file "Pinguine.afphoto" (see attachment) and I want to export a jpg file. The settings are 1232 x 1743 px (original size), max. jpg quality (100), bilinear, whole document. After export, the jpg files have random errrors, please see the files "Pinguine1.jpg", "Pinguine2.jpg", "Pinguine3.jpg" and "Pinguine4.jpg". When I export as a png file, I encounter the same problems, also with gif. Tiff seems to work fine. I am using Affinity Photo version 1.10.5.1342 on Windows 10 (64 bit) version 20H2. Best regards, Christian Pinguine.afphoto Quote
walt.farrell Posted April 3, 2022 Posted April 3, 2022 Welcome to the Serif Affinity forums. It is likely that in your Affinity Photo Preferences (Edit > Preferences in the menu) you have Hardware Acceleration (OpenCL) enabled in the Performance settings. If so, turning it off will probably resolve your problem. It is shown enabled in this screenshot; just uncheck that box: It is also possible that updating your GPU drivers would resolve the problem, but this is probably the simplest "fix" for the problem you're seeing. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
chgaertner Posted April 3, 2022 Author Posted April 3, 2022 Hi Walt, wow - that was a really fast reply! Thank you very much, disabling this setting indeed solved my problems! Greetings from Vienna, Austria, Christian Quote
walt.farrell Posted April 3, 2022 Posted April 3, 2022 You're welcome, and thanks for confirming it worked Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Jacqueline Slenders Posted April 4, 2022 Posted April 4, 2022 Hi there, Affinity Is there maybe an explanation for the best settings I cannot seem to find out. Exporting to pdf seems to be fine now... but when i copy y new designed logo to a design for the facebook banner it looks horribly pixelated. I am also very new to Affinity.. but never had any issues with exporting png's. The above suggested setting i allready tried. Quote
Jacqueline Slenders Posted April 4, 2022 Posted April 4, 2022 Just now, Jacqueline Slenders said: Hi there, Affinity Is there maybe an explanation for the best settings I cannot seem to find out. Exporting to pdf seems to be fine now... but when i copy y new designed logo to a design for the facebook banner it looks horribly pixelated. I am also very new to Affinity.. but never had any issues with exporting png's. The above suggested setting i allready tried. Oh I am sorry I seem to have deleted the beginning of my question... I am also having problems exporting to png and jpeg. I designed a logo but when i want to export a png it looks horrible. Also for example when I design a facebook banner and add the logo to it. Quote
Jacqueline Slenders Posted April 4, 2022 Posted April 4, 2022 Jacqueline Slenders - LOGO NEW DESIGN 04-22 kopie.pdf Quote
A2 GGX Posted July 20, 2022 Posted July 20, 2022 Hi, I just had the same issue, exporting to jpg. Your solution worked perfectly. Thank you. Quote
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