Sandra WW Posted March 29, 2022 Posted March 29, 2022 Hi Can anyone offer some advise regarding why my affinity designer keeps crashing, I have it on both my Desktop and Laptop and it keeps crashing I ve un installed, updated on both you name it I ve tried !. It doesnt seem to make any difference as to whether I try open up a saved file or create a new one from scratch Quote
Dan C Posted March 29, 2022 Posted March 29, 2022 Hi @Sandra WW, Welcome to the Affinity Forums Please open Affinity Designer then navigate to Edit > Preferences > Performance, at the bottom of this dialog please untick Hardware Acceleration, then restart the app as prompted and try editing once again. Does this reduce the crashing behaviour you're seeing please? Many thanks in advance! Quote
Sandra WW Posted March 30, 2022 Author Posted March 30, 2022 Thanks for this Dan C I ve just done that now and I ll keep you posted Dan C 1 Quote
Sandra WW Posted April 11, 2022 Author Posted April 11, 2022 well that worked for a day or two but its now doing it again Quote
Dan C Posted April 11, 2022 Posted April 11, 2022 I'm sorry to hear this! Can you please provide a screenshot of the Performance dialog within the Affinity app for me? Quote
Dan C Posted April 11, 2022 Posted April 11, 2022 Many thanks for providing this! I'd like to try updating your GPU drivers to see if this helps - you can find a link to the latest drivers below: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html Once downloaded, please follow the steps to perform a 'Clean Installation', as outlined below: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html After performing the clean install, restart your PC and then try editing in Affinity once again. Please do let me know if this helps Quote
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