Lee eunpyo Posted March 28, 2022 Posted March 28, 2022 It's the result of the photo work that I worked on until yesterday.I can't open the file. Please help me.My file is 19.17gb. Is it too big? Quote
Staff Callum Posted March 28, 2022 Staff Posted March 28, 2022 Hi Lee, While this file is definitely extremely large it shouldn't necessarily be the cause of it becoming corrupted. Was this file this size before you couldn't open it? If possible could you provide a copy of your file by uploading it to our private DropBox found using the below link? https://www.dropbox.com/request/mFEEm19FJCOVmiHUWM42 Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
R C-R Posted March 28, 2022 Posted March 28, 2022 7 hours ago, Callum said: While this file is definitely extremely large it should necessarily be the cause of it becoming corrupted. Shouldn't that say "should not"? Callum 1 Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Lee eunpyo Posted March 29, 2022 Author Posted March 29, 2022 20 hours ago, Callum said: Hi Lee, While this file is definitely extremely large it should necessarily be the cause of it becoming corrupted. Was this file this size before you couldn't open it? If possible could you provide a copy of your file by uploading it to our private DropBox found using the below link? https://www.dropbox.com/request/mFEEm19FJCOVmiHUWM42 Thanks C This is the amount of work I've been working on for 6 months. Please fix this. I uploaded it to Dropbox. Quote
Staff Callum Posted March 30, 2022 Staff Posted March 30, 2022 On 3/29/2022 at 8:39 AM, Lee eunpyo said: This is the amount of work I've been working on for 6 months. Please fix this. I uploaded it to Dropbox. Thank you for the file I will pass this on to our developers we can't guarantee the file will be recovered but your report will help us prevent this from happening in the future. Please could you tell me the operating system you are using and the version number of he app you are using? Could you also please tell me if this file was stored locally or on a network drive etc? It might also be handy if you could tell me what edits you were last making to the file before it became corrupted. Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Lee eunpyo Posted March 30, 2022 Author Posted March 30, 2022 2 minutes ago, Callum said: Thank you for the file I will pass this on to our developers we can't guarantee the file will be recovered but your report will help us prevent this from happening in the future. Please could you tell me the operating system you are using and the version number of he app you are using? Could you also please tell me if this file was stored locally or on a network drive etc? It might also be handy if you could tell me what edits you were last making to the file before it became corrupted. I'm using Mac all the time. Monterey (12.1) macbooxpto m1max cpu Affinity design version is the latest version. Until when can you restore it? Quote
Staff Callum Posted March 30, 2022 Staff Posted March 30, 2022 We don't have a time frame I'm afraid if this work is time sensitive I would advise starting again from a backup or older version of the file etc. Please could you tell me where the file was stored and the last edits you made to the file? Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Lee eunpyo Posted March 30, 2022 Author Posted March 30, 2022 (edited) I only work on my MacBookPro. I save it here. Edited March 30, 2022 by Lee eunpyo Quote
Lee eunpyo Posted April 6, 2022 Author Posted April 6, 2022 Please reply when it's done There's a problem between me and the client Quote
Lee eunpyo Posted April 7, 2022 Author Posted April 7, 2022 On 3/30/2022 at 8:44 PM, Callum said: We don't have a time frame I'm afraid if this work is time sensitive I would advise starting again from a backup or older version of the file etc. Please could you tell me where the file was stored and the last edits you made to the file? answer me emmrecs01 1 Quote
RichardMH Posted April 7, 2022 Posted April 7, 2022 Are you using Open or Open Recent to try and open the file? Quote
Lee eunpyo Posted April 13, 2022 Author Posted April 13, 2022 On 4/7/2022 at 6:47 PM, RichardMH said: Are you using Open or Open Recent to try and open the file? On 3/30/2022 at 8:44 PM, Callum said: We don't have a time frame I'm afraid if this work is time sensitive I would advise starting again from a backup or older version of the file etc. Please could you tell me where the file was stored and the last edits you made to the file? HELP ME......... Quote
Staff Callum Posted April 13, 2022 Staff Posted April 13, 2022 Hi Lee, I apologise for the delayed response as I have previously mentioned there is no guarantee that this file will be repaired and at this point in time it is looking very unlikely. My best advice for you would be to start again and create backups of any important files you are working on to hopefully avoid this problem going forward. C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
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