Leonard James Posted March 27, 2022 Share Posted March 27, 2022 My app is having issues with saving the correct photos to my iPad. It will save/export the first photo to my iPad and any photo that I save after that will actually save another copy of the first photo I exported. The problem will correct itself if I close and restart the app. But then it will save the first photo and the problem reoccurrs. I’ve deleted the app and reloaded it. The problem remains. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 27, 2022 Share Posted March 27, 2022 Welcome to the Serif Affinity forums, @Leonard James. I'll guess that you upgraded to iPadOS 15.4, and in that case there's a known issue (though I'm not sure if the problem is with iPadOS itself, or with the Affinity applications). Leonard James 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Paul Mudditt Posted March 27, 2022 Share Posted March 27, 2022 1 hour ago, Leonard James said: My app is having issues with saving the correct photos to my iPad. It will save/export the first photo to my iPad and any photo that I save after that will actually save another copy of the first photo I exported. The problem will correct itself if I close and restart the app. But then it will save the first photo and the problem reoccurrs. I’ve deleted the app and reloaded it. The problem remains. My work around for this is on the export dialog press PNG then share then JPG then share and check the tiny preview icon is correct. Repeat these steps again if it hasn’t changed. Leonard James 1 Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Leonard James Posted March 27, 2022 Author Share Posted March 27, 2022 Thank you! Yes I updated to 15.4. That seems to be the issue. I switched to my older iPad with 15.3 and an older version of Affinity Photo and it works fine. Paul Mudditt 1 Quote Link to comment Share on other sites More sharing options...
Yexter Posted March 30, 2022 Share Posted March 30, 2022 I am having this issue as well. If you force close the app and reopen it, it will export the correct image in jpeg but it’s a pain to do every time. Quote Link to comment Share on other sites More sharing options...
Pitty Posted April 9, 2022 Share Posted April 9, 2022 I can confirm this issue with exporting photos. The first export works well, the second and all following exports save the first photo again instead of the second photo which is currently loaded. I have this problem with iOS 15.4 and with 15.4.1 as well. Are there any ideas how to solve this issue? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 10, 2022 Staff Share Posted April 10, 2022 Hi @Pitty, Welcome to the Affinity Forums Thanks for confirming that for me, this is a known issue which is logged with our developers to be fixed ASAP. One workaround is described in our FAQ, linked above by Walt - On 3/18/2022 at 9:07 AM, Leigh said: a workaround is to quit and reopen the app, open the same document from the Home Screen and export - this time it will export correctly. Another is described above by Paul - On 3/27/2022 at 8:44 PM, Paul Mudditt said: My work around for this is on the export dialog press PNG then share then JPG then share and check the tiny preview icon is correct. Repeat these steps again if it hasn’t changed. I hope this helps! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
StudioJason Posted April 18, 2022 Share Posted April 18, 2022 Ahhh, thanks for this! Made a thread about it, as it just happened to me as well. Numerous duplicates of very first exported image, regardless of being separate work files. Just hope there is a resolution soon, as this thread is dated March 27…..and it is already April 18! Quote Link to comment Share on other sites More sharing options...
Kianne Posted June 9, 2022 Share Posted June 9, 2022 I am still having this issue (June 9). Is there any update regarding this? The only thing that works for me is force closing each time (the switching between save formats doesn’t work for me). Those doing this force-close method, remember to exit the file properly THEN force close the app or else changes won’t be saved (sigh). I really hope a speedy resolution comes. Paul Mudditt 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 10, 2022 Staff Share Posted June 10, 2022 Hi @Kianne, Welcome to the Affinity Forums I can confirm this issue is still logged with our developers to be resolved, so I'll be sure to 'bump' this with the development team once again for you now. We hope to have this issue resolved shortly, though I'm unable to provide a timescale for this at this time, my apologies. Kianne 1 Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Paul Mudditt Posted August 23, 2022 Share Posted August 23, 2022 In my tests of iPadOS 16 public beta on my M1 iPad Pro, the problem appears to have been fixed in both Photo and Designer, so maybe an obscure OS bug affecting some devices rather than a Serif bug. Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 2, 2022 Staff Share Posted December 2, 2022 IMPORTANT UPDATE for anyone still using V1 Affinity applications - Versions 1.10.6 of the Affinity suite have been released, which we believe fixes this export issue. Please see the below link for information on how to access these updates: Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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