CarlyWhitewood Posted March 27, 2022 Posted March 27, 2022 Hi there, I bought a new MBP yesterday and immediately installed Affinity so I could crack on with some work! But it's crashing every few seconds (well, to be precise, the beachball logo is spinning. A second later, it works again. Then it'll happen again a second or two later. It's a brand new, clean machine. I've put nothing else on the laptop except for Dropbox and Chrome, and I haven't even synced any Dropbox photos, so it's not like I've gummed up the hard drive or there are a million processes running etc. It worked fine last night, no problems. But today it's crashing like crazy. Every 2-3 seconds whenever I'm trying to do anything! Any ideas? Why would it work fine one minute and not the next? I've seen from the FAQs that it's a known issue with Monterey. Is there anything I could be doing, any fixes, patches, beta apps etc that I could install? Anything I should do to my laptop? I don't really want to start using another piece of software, I love Affinity. But I honestly cannot work with it! I've attached some info in case that helps answer the question... Quote
v_kyr Posted March 27, 2022 Posted March 27, 2022 Hi and welcome! Jip there are still problems with using APh on Monterey. - What you actually can only try is, to disable the "metal hardware acceleration" under the APh preferences performance settings, in order to see if it might behave slightly better then! APh Online help - preferences (performance options) Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
MikeTO Posted March 28, 2022 Posted March 28, 2022 I have the same MBP config as you with macOS 12.3 and I'm not experiencing frequent crashes like that. You shouldn't have to disable metal on your new computer but I think that's a good first thing to try. Some troubleshooting questions: If you open the app and do nothing does it crash? If not, if you open an existing document and do nothing does it crash? If so, you'l probably need to provide a sample document for testing. If not, what are you doing immediately before it crashes? Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
walt.farrell Posted March 28, 2022 Posted March 28, 2022 Remember that some issues are related to the sandboxing that MacOS applies to applications purchased from the MAS. Thus it's important to know where you purchased the application. Also, some restrictions are related to the number of files being accessed, which is affected by the number of fonts installed. Purchasing directly from Serif avoids some of the issues, as it avoids the sandboxing. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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