Affinity Photo freezes on creating a new project- started after latest update

[Larry Taylor]

Following a recent update to rev 1.10.5.1342 to Photo, every time I try to create a new project, Photo freezes.  I have to end task with task manager.  The only way I can use the program is to open an old program and save it as something else.  If I try to create a new project in that save, it will freeze again.  This has been a problem in the past, then it went away, but now it's back.  I can't create any new formats.  I can only use ones that have been saved.

 

LT

[RichardMH]

Might be hardware acceleration. Try turning it off if you have it on. Edit->Preferences->Performance.

[Larry Taylor]

Thanks for your response, Richard.  I tried your suggestion- it didn't seem to change everything.

When this happens, it's right after I try to create a new project.  The mouse still moves my cursor arrow around the screen, but nothing else functions at all in Photo.  If I open a saved project, I can edit away all I want, but I just can't start a new project, even from the saved project. if I do, it just goes dead when I do that.

 

LT

[RichardMH]

Next thing might be a conflict with other programs

 

 

[Larry Taylor]

I don't seem to have any of the apps on this list. 

LT

[Callum]

Hi Larry Taylor,

In the past this issue has been fixed by reinstalling GPU drivers is this something you could try for me? If this doesn't solve your issue please could you provide the latest crash report found by following the below guide:

Thanks
C

[Larry Taylor]

Re-installing my Nvidia drivers seems to have fixed the problem.  Thank you, very much- I appreciate your help.

LT

[Larry Taylor]

This morning, my Affinity Photo is displaying the same freezing on "New" projects as before.  I re-installed my drivers for my Nvidia GPU, but no fix this time.  The location listed for "crash reports" is empty- there are no files in that folder.  (???) Attached is a snap of my device manager and GPU drivers.  I assume the marked ones are what you were talking about.  I did not replace the Intel drivers.

LT