Can't open file

[schk]

I saved a file yesterday on AD and today can't open it. I get the message 'The file type is not supported.' I have everything on this file can you help?

I have not upgraded the software or anything, nothing changed since yesterday other than restarted the laptop

 

 

 

[NathanC]

Hi @schk welcome to the forums,

Could you upload your file to the below private dropbox link so we can investigate this further?

https://www.dropbox.com/request/QfkjtvjHiEFA8VWHosSq

 

 

[schk]

I can't drop the file or upload it to dropbox. Just checked if it was too large and it's actually zero bites. Know why that is?

[NathanC]

This likely indicates the file you have been working on has unfortunately become corrupted if the file size is 0KB, have you been working on this file on a local drive or a network/external drive?

[schk]

It was saved on an external HD but then i saved it on the desktop to have it handy. Is there a temp folder catch or something like that where I was temporarily saved?

[markw]

Where Autosaved files, if any, are stored will depend on your system and where you purchased your copy of Designer from.
On Macs the files will be in one of two places:
If purchased from the Mac App Store;
/Users/user-name-here/Library/Containers/com.seriflabs.affinitydesigner/Data/Library/Application Support/autosave
Or if purchased from Serrif;
/Users/user-name-here/Library/Application Support/Affinity Designer/autosave
Any files found in either of those locations are named with the date and time of their creation: Year/Month/Date/Time

To open one of these files, copy it to another location and rename it’s file extension to .afdesign and then open it as normal.
It also maybe worth looking at your OS system backups to see if they contain any recent viable copies of the damaged file.

[v_kyr]

See related:

• Autosave files
• Autosave files APh
• No auto save/recover?
• ... etc.

[schk]

unfortunately it didn't save a tmp file. So the 0 bites file means I cannot recover it?