Publiser 1.10.5 crashes upon File ->Print

[KelloggKid]

My wife opened up 1.10.4 on her iMac and got the notification of the upgrade to 1.10.5.  Had she consulted with me I would have advised her to wait awhile before upgrading but she went ahead and upgraded without saying anything. Now as soon as she tries to print the program crashes.  I redownloaded the program and that doesn't help.

I've seen others mention rolling back to 1.10.4 but I haven't been able to figure out how to do that.

[R C-R]

32 minutes ago, KelloggKid said:

I've seen others mention rolling back to 1.10.4 but I haven't been able to figure out how to do that.

If the app was bought from the Mac App Store, the only way to do this is if you have a backup of the 1.10.4 version, like if your wife uses Time Machine. If it came from the Affinity Store, click on the Affinity Publisher link under macOS in the first post here.

[KelloggKid]

Thank you  R C-R for the link to the older version.  Unfortunately removing 1.10.5 and reinstalling 1.10.4 did not resolve the problem.  It appears that the act of installing 1.10.5 has altered something on her iMac such that Publisher can not print without crashing.  Arrrrrgggggg!

My wife depends upon Pubisher for her work so she is now effectively shut down.  Any suggestions that might allow her to print without crashing the program would be very much appreciated.

[R C-R]

2 hours ago, KelloggKid said:

It appears that the act of installing 1.10.5 has altered something on her iMac such that Publisher can not print without crashing.

That is unlikely. It could just be that APub needs to be reset, or the printer software needs to be reinstalled.

[Callum]

Hi KelloggKid,

I am inclined to agree with R C-Rs post above this is likely an issue with a printer driver/software on your computer please could you try reinstalling any you might have?

Thanks
C

[KelloggKid]

I apologize as it is apparent that I did not adequately describe the issue.  I am convinced that it is not the printer software or driver for the following reasons:

1)  My wife has three printers hooked up to her computer.  Prior to her upgrading APub from 1.10.4 to 1.10.5 she could print to all three printers from APub with no problem.  After the upgrade when you click on File and then Print, APub immediately crashes BEFORE you get the dialog box where you select the printer.  Had we gotten the dialog box and selected her photo printer then I would suspect the printer software.  However given that we don't even get the dialog box and the opportunity to select the printer, I do not believe it is printer software related

2)  She can still print to all three printers from Affinity Photo, Affinity Designer, Word, Excel, Safari, etc.  Thus my belief that it is not printer software related.  The only application that can not print to ANY of the printers is APub.

R C - R I have no idea what you mean when you suggested I "reset" APub.  I uninstalled 1.10.5 and reinstalled 1.10.4.  I have rebooted the iMac.  

The only conclusion I can come to is that something changed with the install of 1.10.5 which is causing APub to crash the minute you click on File and then Print and prior to selecting a printer and setting up the print options.  Whatever got changed did not change back when I reverted back to 1.10.4.  I also failed to mention that it is not file related as APub exhibits this same behavior regardless of what file is loaded.  

[R C-R]

6 minutes ago, KelloggKid said:

R C - R I have no idea what you mean when you suggested I "reset" APub.

You can search the forum on "factory reset" & refer to for example this topic, but basically, you hold down the CTRL key when starting the app, to open the Clear User Data window.

Note that as with many if not most Mac apps, reinstalling an Affinity app does not affect the data stored in the user's normally hidden library folder in their home folder, for example in the ~/Library/Application Support folders. This is by design, done so users do not lose their preferences & other application-specific settings if they need to reinstall an app.

[KelloggKid]

R C - R Thank you for your on-going effort to help us out.  Very much appreciated.

And thank you for the explanation.  It's always a good day when I learn something new.  Unfortunately doing that reset didn't help.  The first time I did it the Clear User Data window came up with just the first 3 items checked.  I clicked on Clear and when APub came up I loaded a file then clicked File and then Print and it crashed.  So I held the control key down and started APub up again and this time I cleared All data.  It still crashed.

[KelloggKid]

Can anyone tell me how to get some help from Serif with this problem.  My wife hasn't been able to work for the past two days because APub keeps crashing.  I really need to get this resolved.  Thanks for any assistance you can offer.

[LondonSquirrel]

You can take a look in your DiagnostiReports directory and see if there are any crash reports.

Open a terminal and type: cd ~/Library/Logs/DiagnosticReports

If you are not happy with the command line, click on your desktop, hold down the Alt key, click on the Go menu and select Library. Then go to the Logs directory, then DiagnosticReports. 

Crash files should be named something like Affinity Publisher_2022-03-18-HHMMSS_xxx.crash. Despite the obscure name these are just text files. You can take a look by double clicking. I can't remember which app this will open in, whether TextEdit or Console. Whatever...  Then perhaps copy the top 80-100 lines or so of the latest file and paste them here. Or zip up the latest file and paste it here.

These crash files sometimes (usually, but not always) contain some useful information about an application crash.

[KelloggKid]

LondonSquirrel thank you very much.  

Crash file is attached.

Affinity Publisher-2022-03-16-095529.ips

[LondonSquirrel]

Does this happen when you try to print any file, or just one file?

e.g. If you open APub, create a new document, add a text box with some text, then try to print it... does it crash then?

Are you trying to print an Apub document which contains a PDF file?

If you are able to, can you upload the APub document here? If you don't want to, you might ask Serif to provide a link to upload it privately.

[KelloggKid]

This is weird.  I just tried several other files and they seem to print just fine.  I had made an assumption that the file in question was NOT the issue because when this first happened I copied that file over to my MacBook Pro and brought it up in APub on that machine and it worked fine.  Obviously my assumption was false and there is something with the file that is causing Apub to crash on my wife's computer but not on my computer (both now running 1.10.4).  This was a simple templet file and it will be easy for me to build her a new one.

So in summary, I can rebuild her this templet file and she will be back up and running but we still have no idea why it worked fine in 1.10.4, then after she upgraded to 1.10.5 it crashed, and continues to crash after she reverted back to 1.10.4.  So we're good - thank you everyone for your help.

I'm attaching the file in question if anyone is curious.  Like I said, it works fine on my laptop.

HorizontalCard 5X7.afpub

[LondonSquirrel]

It is indeed a simple file. It includes another APub document, and the problem is likely to be in there.