Bad_Wolf Posted March 14, 2022 Share Posted March 14, 2022 Hi all, Please can you help me with the following problem. I am using the 1.10.4 versions of all three applications. When I double click on their icon, or click on them in the Toolbar or double click on their .exe file, they are no longer opening. Yesterday morning everything was fine, by the evening nothing opens any longer. I am using Windows 10 which is up to date. I also did not install or changed anything. Can you tell me what is going wrong and how I can fix it. All three appliations worked perfectly before. I will appreciate your help so much. Chris Quote Link to comment Share on other sites More sharing options...
PaulEC Posted March 14, 2022 Share Posted March 14, 2022 Have you tried restarting your PC? (Not just turning off and on, but actually restarting!) Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 : Windows 10 Home Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad Link to comment Share on other sites More sharing options...
Bad_Wolf Posted March 14, 2022 Author Share Posted March 14, 2022 Hi Paul, Thank you for your reply. I did tried restarting this laptop several times. Everything remains the same. Chris Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 14, 2022 Share Posted March 14, 2022 What happens if you try to open an existing *.afpub, *.afphoto, or *.afdesign file on your PC by double-clicking on its icon? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
iconoclast Posted March 14, 2022 Share Posted March 14, 2022 Do the apps appear in the Task Manager after you started them? I don't know if it is possible, but could it be that they appear on hidden Desktops? Since Windows 10 Windows has virtual Desktops (Linux has that since about thirty years). Maybe the apps open on one of them? Or do they possibly open outside the edges of your screen? I had that long time ago as I used two monitors. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 15, 2022 Staff Share Posted March 15, 2022 Hi @Bad_Wolf, Sorry to hear you're having trouble! Can you please try launching Affinity Photo, wait around 30-60 seconds for the application to attempt to load, then please open Windows Run (Windows Key + R) then paste the following string and press OK: %AppData%\Affinity\Photo\1.0\ In the window that opens, please select the log.txt file, then upload this to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Bad_Wolf Posted March 15, 2022 Author Share Posted March 15, 2022 Hi Everybody, Thank you all so much for your input. When any of those applications fail to open, they do not show up in the Taskmanager. Also, something strange is going on. Sometimes they open without any problem. Then for some unknown reason, they refuse to open. It doesn't mattr if double clicking, choosing from the Toolbar or opening them by right clicking and then opening as administrator, when they fail to open they keep stuborn. Also, trying to open an existing Affinity document does not start the application. Nothing happens. I include the logs from moments when they refuse to open and the last one when they succesfully open. I have no idea because before Sunday, they all opened without any problem. I didn't install or change anything. I have ExpressVPN and iTop VPN on this laptop, however it is the same behaviour with or without a VPN. Your efforts to help me are much appreciated. Chris Log_SuccessfullyOpening.txt Log_WhenFailingToOpen.txt Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 15, 2022 Share Posted March 15, 2022 Looks to be fetched GPU related, since when successfull ... Quote ... [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 10.2.100 [OpenCL] Found 1 devices for platform NVIDIA CUDA:GeForce MX250 Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA Integrated: false Detachable: false ... but when it fails it looks after the Intel UHD Graphics ... Quote ... [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 10.2.100 [OpenCL] Found 1 devices for platform Intel(R) OpenCL:Intel(R) UHD Graphics Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO Integrated: true Detachable: false C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239 C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239 C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239 C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239 Installed TabletContext::Create: original queue size is 50 TabletContext::Create: new queue size is 128 Exit ... and the OpenCL 2.1 NEO driver! - The later seems to generate problems here then., thus I would try to force the Nvidia GPU usage in your case. Dan C 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 16, 2022 Staff Share Posted March 16, 2022 Thanks for the files provided! As v_kyr mentions above, it appears the app is failing to initialise OpenGL with your Intel CPU/onboard GPU. Firstly I'd recommend updating the drivers for this Intel chip, directly from the Intel website. Secondly, 17 hours ago, v_kyr said: thus I would try to force the Nvidia GPU usage in your case. instructions for the above can be found in the following FAQ - Please do let us know if this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Bad_Wolf Posted March 16, 2022 Author Share Posted March 16, 2022 Hi V_Kyr and Dan C, Thank you both so much for your advice. I followed the instructions of Dan C for all three programs and it seems they are opening normally again. I do appreciate the input and help from everybody who replied to my problem. This is a great community! Chris Dan C 1 Quote Link to comment Share on other sites More sharing options...
Bad_Wolf Posted March 18, 2022 Author Share Posted March 18, 2022 Hi everyone, I am now a few days further and regretfully, none of those three Affinity applications will open again. I repeat the suggested process again, but it doesn't work any longer. Does anybody have another suggestion about what is going wrong? Thank you for your help. Chris Quote Link to comment Share on other sites More sharing options...
Bad_Wolf Posted March 18, 2022 Author Share Posted March 18, 2022 Hi all, I just checked my laptop with Advanced SystemCare Pro, fix all errors and now all 3 Affinity applications are opening again. I think the problem is in the registry but I am not sure. Just share this information in case somebody else experience the same problem. Chris Dan C and Old Bruce 1 1 Quote Link to comment Share on other sites More sharing options...
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