imacken Posted December 12, 2015 Share Posted December 12, 2015 Anyone know an email address for Affinity support? Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted December 12, 2015 Staff Share Posted December 12, 2015 Hi, affinitysupport@serif.com - although it is often faster to ask on here! Thanks, Andy. Quote Link to comment Share on other sites More sharing options...
imacken Posted December 12, 2015 Author Share Posted December 12, 2015 Thanks Andy. It's because I wasn't getting any response here that I wanted the email address! Haha! Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted December 12, 2015 Staff Share Posted December 12, 2015 Sorry about that - the forum is unusually busy at the moment and we're doing our best to keep up! Andy. Quote Link to comment Share on other sites More sharing options...
imacken Posted December 12, 2015 Author Share Posted December 12, 2015 No problem, Andy. My post was from the 3 December and I reposted in another sub-forum a few days ago on the same topic, but still didn't get an answer. I guess I'll try the email route! Quote Link to comment Share on other sites More sharing options...
Tr48 Posted March 3, 2018 Share Posted March 3, 2018 All I get is 404 error when trying to submit a ticket to technical support Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 3, 2018 Share Posted March 3, 2018 1 hour ago, Tr48 said: All I get is 404 error when trying to submit a ticket to technical support Can you provide a link to the page you’re on when (or rather, just before) you get that error? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Tr48 Posted March 4, 2018 Share Posted March 4, 2018 when trying to submit a ticket to technical support Through the AF contact Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 4, 2018 Share Posted March 4, 2018 1 hour ago, Tr48 said: when trying to submit a ticket to technical support I understood that from your previous post, thanks. 1 hour ago, Tr48 said: Through the AF contact Which is where, please? As I said in my previous post: On 03/03/2018 at 0:06 PM, Alfred said: Can you provide a link to the page you’re on when (or rather, just before) you get that error? In other words, it would be helpful to know the URL of the page where the form submission fails. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Tr48 Posted March 5, 2018 Share Posted March 5, 2018 Hi, sorry I misunderstood. the URL is http://support.serif.com/Main/frmNewTicket.aspx?InstanceID=eb6e68c0-1ea3-4f7f-af12-ea9a5fb97ec5 When I got to the end of the ticket and submitted, I got 404 All the best and happy Springtime! Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 5, 2018 Share Posted March 5, 2018 Thanks, @Tr48. Does the 404 error page tell you the URL of the page it’s trying to display? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 5, 2018 Staff Share Posted March 5, 2018 Hi Tr48, It looks like you're using a URL with an ID that you (or someone else) has already used. Could you try submitting with the following link please:http://support.serif.com/Main/frmNewTicket.aspx I've just tested that myself and it submitted without a problem. Quote Link to comment Share on other sites More sharing options...
Roger Lievens Posted May 28, 2018 Share Posted May 28, 2018 How can I using "Select samples colour in affinity designer, thanks ! Quote Link to comment Share on other sites More sharing options...
Roger Lievens Posted May 28, 2018 Share Posted May 28, 2018 How should I use the Select sampled colour tool, I have tried several times but they are always on inactive, I have looked at an example on youtube, but every time I am stuck! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 28, 2018 Staff Share Posted May 28, 2018 Hi Roger Lievens, Welcome to Affinity Forums You can only use this command with pixel layers (check the label between parenthesis after the layer's name in the Layers panel). If it says Image you must Rasterise it first to be able to use that layer. To do it right-click the Image layer in the Layers panel and select Rasterise.... So with the pixel layer selected go to menu Select ▸ Select Sampled Colour..., click over the colour you want to select then adjust the Tolerance slider in the Select Sampled Colour dialog to increase/decrease the range of the selection. Image layers are a special layer type that retains all the original image data - you can think of them as embedded images -. They are created when you use the Place Image Tool, the File ▸ Place command or when you simply drag them from the Finder (Mac) or File Explorer (Windows) to the canvas of an opened document. They can be transformed globally (rotated, skewed etc) without losing quality but they cannot be edited/manipulated at a pixel level. For that they must be rasterised first as described above. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
jimcappellino@gmail.com Posted May 13, 2019 Share Posted May 13, 2019 I have been trying to download Affinity Publisher Beta, with NO success! Your customer support references are NOT providing a phone # to contact you....WHY??? I hear multiple similar complaints from your recent customers. STEP UP and be accountable. Quote Link to comment Share on other sites More sharing options...
IanSG Posted May 14, 2019 Share Posted May 14, 2019 20 hours ago, jimcappellino@gmail.com said: I have been trying to download Affinity Publisher Beta, with NO success! Your customer support references are NOT providing a phone # to contact you....WHY??? I hear multiple similar complaints from your recent customers. STEP UP and be accountable. What happens when you try to download the beta? Speaking as someone with a background in business improvement, I'm sure Serif would like to know where you've heard those complaints. Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
Alfred Posted May 14, 2019 Share Posted May 14, 2019 Quote Your customer support references are NOT providing a phone # to contact you....WHY??? You, on the other hand, are making it very easy for spammers to contact you! It isn’t a good idea to use your email address as your forum username. To change it, go to your Account Settings page, click or tap on the ‘Display Name’ link, type a new display name into the box and press ‘Save’. As for contacting Serif, try here: Contact Us. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff MEB Posted May 14, 2019 Staff Share Posted May 14, 2019 Hi jimcappellino, Welcome to Affinity Forums I've just checked the download links (for Mac and Windows) and both are working for me. What the issue with the download? Is it too slow downloading the file, stops at the middle, the downloaded file doesn't start/run? What OS are you running? Have you tried with another browser? Let me know your OS and I will provide an alternative link for you. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Brad Brighton Posted May 14, 2019 Share Posted May 14, 2019 @MEB Anecdata in case it's useful: When I tried to install 1.7.0.123 (Mac) Sunday afternoon (Pacific time) via the auto-update mechanism, I got a generic "update failed" dialog somewhere around middle-2/3rds of the download (sorry, no screenshot or exact text but it had no detailed info). Canceled the update, restarted APh beta, retried the install, worked fine the second time. No other signs of connectivity issues at the time. Seemed more gremlinish until I noticed other people reporting issues so... here's my experience to add to the info pile. Quote https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical output. Tools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers Link to comment Share on other sites More sharing options...
v_kyr Posted May 14, 2019 Share Posted May 14, 2019 Maybe some domain related URLs have changed or the like, I recall that the forum URL slightly changed some days ago. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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