Max Køngerskov Posted March 10, 2022 Share Posted March 10, 2022 So I've installed AP and it worked great until today (7 days after I installed it on my Mac m1 max) what gives and what's the solution? Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted March 10, 2022 Staff Share Posted March 10, 2022 Hi @BenSharp Please could you expand on when this issue occurs, does the app not open, or does the issue occur whilst you are using it? Do you still get a prompt to continue your trial? If the issue occurs whilst you are using it, please could you provide an example of your workflow so we can try to replicate the issue. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Max Køngerskov Posted March 10, 2022 Author Share Posted March 10, 2022 Been using AP for a week without issues on the m1 max but suddenly today when I opened an image the whole app just slowed down and gave me beachball every single time I would do a task like painting or erasing etc. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted March 10, 2022 Staff Share Posted March 10, 2022 @BenSharp Could you try unchecking Metal Compute Acceleration under Preferences > Performance and seeing if this helps. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Max Køngerskov Posted March 10, 2022 Author Share Posted March 10, 2022 I'll see if it works stable the next 7 days with metal compute acceleration off, thanks. Quote Link to comment Share on other sites More sharing options...
Tommy Turtle Posted March 13, 2022 Share Posted March 13, 2022 Do we have any roadmap as to when these problems might be fixed? Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted March 14, 2022 Staff Share Posted March 14, 2022 Hi @Tommy Turtle Any new features will be in the Betas first, you can find further information on the link below. https://forum.affinity.serif.com/index.php?/forum/32-beta-software-forums/ If you follow the 'News and Information' thread on our Forum, it will advise you when an update available. https://forum.affinity.serif.com/index.php?/forum/4-news-and-information/ Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Timothy Butler Posted March 27, 2022 Share Posted March 27, 2022 I'm having this issue, too. My M1 Max bogs down in Affinity Photo in ways it doesn't on my M1 Mac mini or my older Intel MacBook Pro. Is there any debug data I can provide so this can get resolved? Quote Link to comment Share on other sites More sharing options...
Max Køngerskov Posted March 27, 2022 Author Share Posted March 27, 2022 38 minutes ago, Timothy Butler said: I'm having this issue, too. My M1 Max bogs down in Affinity Photo in ways it doesn't on my M1 Mac mini or my older Intel MacBook Pro. Is there any debug data I can provide so this can get resolved? Go to preferences > performance > off tick "use only integrated GPU and off tick "enable metal compute acceleration." > restart Mac and it'll work great. Quote Link to comment Share on other sites More sharing options...
Timothy Butler Posted April 7, 2022 Share Posted April 7, 2022 Thank you. Yes, that seems like a fine option while we wait, but it seems unfortunate to be disabling hardware acceleration on a machine that is built to offer incredible hardware acceleration. I was wondering if Affinity had any soon coming plans to fix the issue without requiring such an unfortunate workaround. Quote Link to comment Share on other sites More sharing options...
AdamStrong Posted April 15, 2022 Share Posted April 15, 2022 I have found that this problem seems to occur after the computer goes to sleep, once you wake the computer and try to resume using affinity photo the beachball and hanging occurs at nearly every task, even very basic tasks. MacBook Pro (14-inch, 2021) Apple M1 Pro 16 GB hardware acceleration is: ON Solution, Disable Hardware acceleration as stated above, or restart computer. (if you restart just the application and the problem still occurs) Quote Link to comment Share on other sites More sharing options...
Cwtech Posted April 15, 2022 Share Posted April 15, 2022 I have have found an interesting side effect on my system. When using AP my cursor will randomly and frequently bury it self in the left bottom corner of the screen. I have to fight with it to move back up the screen to do anything with it. This also happens in other programs while AP is running in a background window. I am trying the settings suggested here to see if that makes a difference. I will report back. MacBook Pro 16" M1 Max, 32GB running Monterey 12.3.1 LG 5K 27" monitor Quote Link to comment Share on other sites More sharing options...
NicoW Posted April 15, 2022 Share Posted April 15, 2022 I don't use AP anymore since nearly one year because it shows only a black screen. The problem occured over sudden. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Pšenda Posted April 15, 2022 Share Posted April 15, 2022 (edited) HW Acceleration off, as been previous written? P. S. Screenshoot? Edited April 16, 2022 by Pšenda Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Old Bruce Posted April 15, 2022 Share Posted April 15, 2022 1 hour ago, NicoW said: I don't use AP anymore since nearly one year because it shows only a black screen. The problem occured over sudden. Any suggestions? You could have the User Interface hidden and also have no document open. Try File > New... and View > Toggle UI. Plus check to see if you have turned off all the various interface things like Tools, Toolbar, Studios Left and Right, Context toolbar manually. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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