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Useless project, cannot create mask or anything


mykee

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My project has gone crazy.
I recolored an area, so I used a layer like this:
- image
-- mask
-- HSL 
I saved the project in Publisher and it became a cover. Now I opened it in Publisher or in Photo and I can't create a new mask because it always selects the old, recolored area. I have rasterized the image, but the coloring and selection still appear. I simply can't do anything meaningful in the project because it always selects the small part that I can't delete, the opacity keeps going down but the object doesn't delete.
Please help me to use the project again!
Since the project contains copyrighted images, I can't post it publicly.

 

image.thumb.png.8610a39532594e45c1ea842c247eb1ec.png

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  • Staff

Hi @mykee,

Sorry to see you're having trouble!

Can you please provide a copy of this document to the below link for me, so I can investigate this further?

https://www.dropbox.com/request/qbvjzwIjOAXpOGGVoqWR

If possible, please provide a copy of this file before you rasterised the layer etc - then reply here to let me know once this has been uploaded.

Many thanks in advance :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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Many thanks for the file provided! I believe this is happening as the app still has an active pixel selection, although this doesn't appear to be correctly drawing on the canvas.

If you open the non-rasterised project, navigate to page 2 and make sure that no layers are selected, then simply press ESC (or use Select > Deselect) to clear the pixel selection.

You should now find you're able to mask the layer, as expected :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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Thanks for the tip, I will try it on the non rasterized version. But why is there a layer left on the rasterized version? Where did it inherit the selection from if it's not supposed to be there?

Your trick working on rasterized version too, great thanks! 

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I'm glad to hear this has helped!

Unfortunately I'm not 100% certain where this selection has originated from, however we have seen files retaining pixel selections (the Affinity apps are designed to save any active 'marching ants' section with a file) and when reopening the selection is not correctly 'drawn', leading to such confusion.

This is logged as a bug with our developers, and I'll be sure to 'bump' this now with  your thread :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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