Uanble to register Designer

[AndreaSz]

Hi,

After a few days of free trial, I purchased Designer from your Affinity Store.

Paid, created my account on your website and installed the application on my HP Envy laptop. Unfortunately, my repeated efforts to register the product remained unsuccessful. I have tried everything, even uninstalled the software, restarted my laptop, then installed it again, restarted, etc. Still the same. Please, see screenshots enclosed. 

I have tried to call the Nottingham number. I tried in the evening and kept trying this morning. Please, help me to complete the registration as I will need to use the programme I paid for.

Thank you and I look forward to hearing from you,

Andrea

 

[Komatös]

 

[sophie A]

HI! Im having the same issues. I used the trial package and then purchased it. I have tried to register it also but when I try to sign in it repeatedy says that it timed out during sign in or registration. I have also uninstalled, turned on and off multiple times with the same issue. Although I can use the product, I cant register it or install the add on stamps/brushes etc.

[Komatös]

Hello @sophie A and welcome to the forums.

Please read the post above yours!

[OzTerry]

Hello all, I am also experiencing the same issue with trying to register Affinity Photo which I purchased over a week ago, same message but the application seems to run Ok once past the opening welcome screen.  will look forward to seeing the fix.

[Joe Nolan]

I have the same problem. I can't register designer.

[Komatös]

Hello and welcome to the forums.

You have the same problem as the other two, you don't read the FAQs and also the hints that are posted here. 

 

 

[Jill Squire]

6 hours ago, Komatös said:

Hello and welcome to the forums.

You have the same problem as the other two, you don't read the FAQs and also the hints that are posted here. 

This is neither a welcoming or friendly response to accuse people - who are frustrated, have spent good money on the programs and the add-ons and obviously have tried to simply follow the instructions to register their product.

Being that I was in here 3 weeks ago and see that the same problem is ongoing does not inspire confidence.

This snarky response further decreases my confidence in the product. 

I would like to be able to use the add-ons I PAID for and working as an administrator does not allow me to do so,

Being that it is three weeks in, no resolution, AND a snarky rather than HELPFUL or ETA comment about registration resolution instead of a half-baked work around, I am nothing but frustrated myself. 

 

[Komatös]

@Jill Squire 

It may not be a friendly answer, but it is an honest one; because the problem with registration is the most frequent message at the moment, so that the solution to this is now at the top of the FAQs.

And it is not too much to ask that the responsible user uses the search function to find out whether there is already a solution to his problem.

With this in mind, have a nice Saturday, Sunday or Monday (depending on your time zone), 

 

[GarryP]

1 hour ago, Komatös said:

And it is not too much to ask that the responsible user uses the search function

A search isn’t even required in this case.
Simply coming to the “Customer Service, Accounts and Purchasing” section and reading down the first page of results – without needing to create a log-in – will give someone the information they need within just a click or two – see attached image.

Jill Squire: It’s not usually good practice to write your reply within the ‘quote box’ as it makes it more difficult for people to see that you have actually replied. Best to write your reply outside of the ‘quote box’ so it’s more-easily seen. (I understand that this may just be a simple new-forum-user error.)

[Dimitrios Athanasiou]

i have the same problem i can not register my apps and my computer