evtonic3 Posted February 8, 2022 Share Posted February 8, 2022 Was in the middle of adding new assets from a vendor, and then Photo hung forever. Now it just crashes on startup, don't even get to the main app. Here's what's being reported: ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Affinity Photo [1006] Path: /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo Identifier: com.seriflabs.affinityphoto Version: 1.10.4 (1.10.268) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-02-08 10:12:43.9654 -0600 OS Version: macOS 12.0.1 (21A559) Report Version: 12 Bridge OS Version: 6.0 (19P548) Anonymous UUID: 3D9846A1-9DB1-3BB4-F0F9-353893B16AB3 Time Awake Since Boot: 860 seconds System Integrity Protection: enabled Crashed Thread: 6 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Codes: 0x0000000000000001, 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11 Terminating Process: exc handler [1006] VM Region Info: 0x8 is not in any region. Bytes before following region: 4363767800 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 10419d000-1041fd000 [ 384K] r-x/r-x SM=COW ...ffinity Photo Thread 0:: Dispatch queue: com.apple.main-thread 0 libsystem_malloc.dylib 0x7ff808957e70 nanov2_allocate_from_block + 24 1 libsystem_malloc.dylib 0x7ff808957639 nanov2_allocate + 130 2 libsystem_malloc.dylib 0x7ff808959622 nanov2_calloc + 126 3 libsystem_malloc.dylib 0x7ff808973b8f _malloc_zone_calloc + 59 4 libobjc.A.dylib 0x7ff8089d49a6 _objc_rootAllocWithZone + 50 5 AppKit 0x7ff80bea1e1e -[NSView _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 522 6 AppKit 0x7ff80b7876c1 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 747 7 AppKit 0x7ff80b787398 -[NSView(NSLayerKitGlue) drawLayer:inContext:] + 298 8 QuartzCore 0x7ff80fc8a34e CABackingStoreUpdate_ + 613 9 QuartzCore 0x7ff80fcef3ad invocation function for block in CA::Layer::display_() + 53 10 QuartzCore 0x7ff80fc896f0 -[CALayer _display] + 2268 11 AppKit 0x7ff80b7871c6 -[_NSBackingLayer display] + 462 12 AppKit 0x7ff80b6fc77d -[_NSViewBackingLayer display] + 554 13 QuartzCore 0x7ff80fc88679 CA::Layer::display_if_needed(CA::Transaction*) + 867 14 QuartzCore 0x7ff80fdd817b CA::Context::commit_transaction(CA::Transaction*, double, double*) + 717 15 QuartzCore 0x7ff80fc6a2fa CA::Transaction::commit() + 704 16 AppKit 0x7ff80b8dc1b4 _NSTryRunModal + 70 17 AppKit 0x7ff80b9ed308 NSRunAlertPanel + 320 18 libcocoaui 0x11721e534 __86-[AppController LoadDocument:useAutoSave:openAsReadOnly:startup:autoShow:loadOptions:]_block_invoke + 1524 19 Foundation 0x7ff809af8551 -[NSFileCoordinator _invokeAccessor:thenCompletionHandler:] + 90 20 Foundation 0x7ff809af84dc __73-[NSFileCoordinator coordinateReadingItemAtURL:options:error:byAccessor:]_block_invoke + 102 21 Foundation 0x7ff809c8d5ef __85-[NSFileCoordinator(NSPrivate) _coordinateReadingItemAtURL:options:error:byAccessor:]_block_invoke.334 + 121 22 Foundation 0x7ff809a65c04 -[NSFileCoordinator(NSPrivate) _withAccessArbiter:invokeAccessor:orDont:andRelinquishAccessClaim:] + 615 23 Foundation 0x7ff809a4fd10 -[NSFileCoordinator(NSPrivate) _coordinateReadingItemAtURL:options:error:byAccessor:] + 866 24 Foundation 0x7ff809a4f993 -[NSFileCoordinator coordinateReadingItemAtURL:options:error:byAccessor:] + 91 25 libcocoaui 0x11721def2 -[AppController LoadDocument:useAutoSave:openAsReadOnly:startup:autoShow:loadOptions:] + 402 26 libcocoaui 0x117201560 -[ApplicationDelegate restoreDocuments:] + 1136 27 libcocoaui 0x117200863 -[ApplicationDelegate applicationDidFinishLaunching:] + 1651 28 CoreFoundation 0x7ff808bf7e73 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 29 CoreFoundation 0x7ff808c95349 ___CFXRegistrationPost_block_invoke + 49 30 CoreFoundation 0x7ff808c952c6 _CFXRegistrationPost + 496 31 CoreFoundation 0x7ff808bc9786 _CFXNotificationPost + 733 32 Foundation 0x7ff809a11996 -[NSNotificationCenter postNotificationName:object:userInfo:] + 82 33 AppKit 0x7ff80b63418b -[NSApplication _postDidFinishNotification] + 305 34 AppKit 0x7ff80b633edd -[NSApplication _sendFinishLaunchingNotification] + 208 35 AppKit 0x7ff80b631ab0 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541 36 AppKit 0x7ff80b631707 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665 37 Foundation 0x7ff809a3d284 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308 38 Foundation 0x7ff809a3d0f6 _NSAppleEventManagerGenericHandler + 80 39 AE 0x7ff80f27ed28 0x7ff80f273000 + 48424 40 AE 0x7ff80f27e592 0x7ff80f273000 + 46482 41 AE 0x7ff80f2779c7 aeProcessAppleEvent + 419 42 HIToolbox 0x7ff81182fb42 AEProcessAppleEvent + 54 43 AppKit 0x7ff80b62bd8a _DPSNextEvent + 2064 44 AppKit 0x7ff80b629f5c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411 45 AppKit 0x7ff80b61c359 -[NSApplication run] + 586 46 AppKit 0x7ff80b5f01f8 NSApplicationMain + 816 47 dyld 0x10a7b64fe start + 462 Thread 1: 0 libsystem_pthread.dylib 0x7ff808b3700c start_wqthread + 0 Thread 2:: Dispatch queue: NSOperationQueue 0x7f90d37f5140 (QOS: UNSPECIFIED) 0 libsystem_kernel.dylib 0x7ff808b01506 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x7ff808b3ba89 _pthread_cond_wait + 1224 2 Foundation 0x7ff809c211fc -[_NSThreadPerformInfo wait] + 63 3 Foundation 0x7ff809a57101 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 474 4 Foundation 0x7ff809a56dc7 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 124 5 libcocoaui 0x117c15848 -[FontImageCacheOperation main] + 1720 6 Foundation 0x7ff809a4a421 __NSOPERATION_IS_INVOKING_MAIN__ + 17 7 Foundation 0x7ff809a4968f -[NSOperation start] + 785 8 Foundation 0x7ff809a49365 __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17 9 Foundation 0x7ff809a4923a __NSOQSchedule_f + 182 10 libdispatch.dylib 0x7ff808991d0d _dispatch_block_async_invoke2 + 83 11 libdispatch.dylib 0x7ff808984cc9 _dispatch_client_callout + 8 12 libdispatch.dylib 0x7ff808987746 _dispatch_continuation_pop + 460 13 libdispatch.dylib 0x7ff808986ded _dispatch_async_redirect_invoke + 716 14 libdispatch.dylib 0x7ff8089943ba _dispatch_root_queue_drain + 343 15 libdispatch.dylib 0x7ff808994b5a _dispatch_worker_thread2 + 160 16 libsystem_pthread.dylib 0x7ff808b38049 _pthread_wqthread + 256 17 libsystem_pthread.dylib 0x7ff808b3701b start_wqthread + 15 Thread 3:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x7ff808afeaba mach_msg_trap + 10 1 libsystem_kernel.dylib 0x7ff808afee2b mach_msg + 59 2 CoreFoundation 0x7ff808c02a42 __CFRunLoopServiceMachPort + 319 3 CoreFoundation 0x7ff808c0111b __CFRunLoopRun + 1325 4 CoreFoundation 0x7ff808c0052d CFRunLoopRunSpecific + 563 5 CFNetwork 0x7ff80d7ee9a6 0x7ff80d5a0000 + 2419110 6 Foundation 0x7ff809a613c9 __NSThread__start__ + 1025 7 libsystem_pthread.dylib 0x7ff808b3b514 _pthread_start + 125 8 libsystem_pthread.dylib 0x7ff808b3702f thread_start + 15 Thread 4: 0 libsystem_pthread.dylib 0x7ff808b3700c start_wqthread + 0 Thread 5: 0 libsystem_pthread.dylib 0x7ff808b3700c start_wqthread + 0 Thread 6 Crashed: 0 libcocoaui 0x117c250d7 -[AssetItemView generateImageFromAssetInBackground] + 55 1 Foundation 0x7ff809a613c9 __NSThread__start__ + 1025 2 libsystem_pthread.dylib 0x7ff808b3b514 _pthread_start + 125 3 libsystem_pthread.dylib 0x7ff808b3702f thread_start + 15 Thread 7: 0 CoreFoundation 0x7ff808d0ff9f _CFXNotificationRegistrationBufferDestroy + 0 1 CoreFoundation 0x7ff808bc9895 _CFXNotificationPost + 1004 2 Foundation 0x7ff809a11996 -[NSNotificationCenter postNotificationName:object:userInfo:] + 82 3 Foundation 0x7ff809a613a7 __NSThread__start__ + 991 4 libsystem_pthread.dylib 0x7ff808b3b514 _pthread_start + 125 5 libsystem_pthread.dylib 0x7ff808b3702f thread_start + 15 Thread 8: 0 CoreFoundation 0x7ff808cce366 __CFRunLoopCopyMode + 101 1 CoreFoundation 0x7ff808bc889a __CFRunLoopCreate + 446 2 CoreFoundation 0x7ff808bc8602 _CFRunLoopGet0 + 202 3 Foundation 0x7ff809a61028 __NSThread__start__ + 96 4 libsystem_pthread.dylib 0x7ff808b3b514 _pthread_start + 125 5 libsystem_pthread.dylib 0x7ff808b3702f thread_start + 15 Thread 9: 0 libsystem_pthread.dylib 0x7ff808b37020 thread_start + 0 Thread 6 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x00007ff8089cf040 rcx: 0x0000000000000000 rdx: 0x00007ff8234caedd rdi: 0x000070000bfb4d18 rsi: 0x00007f90d8a2ca90 rbp: 0x000070000bfb4d50 rsp: 0x000070000bfb4b20 r8: 0x00000000000000c0 r9: 0x0000000000000020 r10: 0x00000001186a4128 r11: 0x0000000117c26520 r12: 0x0000000000000000 r13: 0x00007f90d8a2ca90 r14: 0x0000000000000001 r15: 0x000060003993fec0 rip: 0x0000000117c250d7 rfl: 0x0000000000010246 cr2: 0x0000000000000008 Logical CPU: 2 Error Code: 0x00000004 (no mapping for user data read) Trap Number: 14 Thread 6 instruction stream: f7 e8 1b cf 66 00 0f 1f-00 55 48 89 e5 48 8b 15 ....f....UH..H.. 45 69 a5 00 48 8b 35 66-61 a4 00 31 c9 5d ff 25 Ei..H.5fa..1.].% 7d 09 84 00 0f 1f 44 00-00 55 48 89 e5 41 57 41 }.....D..UH..AWA 56 41 55 41 54 53 48 81-ec 08 02 00 00 49 89 fd VAUATSH......I.. 48 85 ff 0f 84 d9 01 00-00 48 8b 15 11 69 a5 00 H........H...i.. 48 8d 7d c8 4c 89 ee e8-d5 75 67 00 48 8b 45 c8 H.}.L....ug.H.E. [48]8b 58 08 48 85 db 74-0e 48 8b 03 48 8b 40 e0 H.X.H..t.H..H.@. <== f0 48 83 44 03 08 01 48-8b 03 48 8d bd 60 ff ff .H.D...H..H..`.. ff 48 89 de ba 01 00 00-00 ff 90 a8 00 00 00 48 .H.............H 8b 03 48 8b 40 e0 f0 48-83 6c 03 08 01 75 0c 48 ..H.@..H.l...u.H 01 c3 48 8b 03 48 89 df-ff 50 08 f2 0f 10 85 60 ..H..H...P.....` ff ff ff 66 0f 2e 05 3e-ad 72 00 75 3e 7a 3c f2 ...f...>.r.u>z<. Binary Images: 0x7ff808956000 - 0x7ff808981fff libsystem_malloc.dylib (*) <896704b7-96b0-32b4-986d-a6bcd5c816b4> /usr/lib/system/libsystem_malloc.dylib 0x7ff8089c9000 - 0x7ff808a02fff libobjc.A.dylib (*) <7cfcdc89-2bee-3784-b7af-c676f60fe211> /usr/lib/libobjc.A.dylib 0x7ff80b5ed000 - 0x7ff80c479fff com.apple.AppKit (6.9) <dd0028a3-78e3-3a8a-a51b-ddd68123adef> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7ff80fc68000 - 0x7ff80ff4ffff com.apple.QuartzCore (1.11) <7e85dee1-5bb8-3ac2-ad98-2552838e01ca> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x1165da000 - 0x118461fff com.seriflabs.libcocoaui (1.0) <7af2e557-eeca-3b45-a7da-15de58ad2d78> /Applications/Affinity Photo.app/Contents/Frameworks/libcocoaui.framework/Versions/A/libcocoaui 0x7ff809a08000 - 0x7ff809dc2fff com.apple.Foundation (6.9) <d7fd0214-4bbb-3d84-88f7-820b25a6e16c> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7ff808b82000 - 0x7ff809084fff com.apple.CoreFoundation (6.9) <3002b545-6841-3fc8-91a2-bcfbe5872465> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x7ff80f273000 - 0x7ff80f2e0fff com.apple.AE (924) <c6abf4fe-9c8d-368a-9361-20d89338fe42> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x7ff8117ef000 - 0x7ff811ae6fff com.apple.HIToolbox (2.1.1) <4163a93f-bf71-3219-80ed-6f65e9266b81> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x10a7b1000 - 0x10a81cfff dyld (*) <1a6ae033-9438-33c0-8077-988fd885250a> /usr/lib/dyld 0x7ff808b35000 - 0x7ff808b40fff libsystem_pthread.dylib (*) <29a2750e-f31b-3630-8761-242a6bc3e99e> /usr/lib/system/libsystem_pthread.dylib 0x7ff808afe000 - 0x7ff808b34fff libsystem_kernel.dylib (*) <12bd6f13-c452-35ee-9069-51befef29f1a> /usr/lib/system/libsystem_kernel.dylib 0x7ff808982000 - 0x7ff8089c8fff libdispatch.dylib (*) <be53a13c-8ce1-3e40-b9bc-98473d3eed3e> /usr/lib/system/libdispatch.dylib 0x7ff80d5a0000 - 0x7ff80da35fff com.apple.CFNetwork (1325.0.1) <8a8cd85d-cf83-3019-bd2c-b99a711c97d7> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=2.0G resident=0K(0%) swapped_out_or_unallocated=2.0G(100%) Writable regions: Total=5.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=5.7G(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 512K 4 Activity Tracing 256K 1 CG backing stores 3840K 4 CG image 6964K 66 ColorSync 228K 26 CoreAnimation 230.5M 52 CoreGraphics 12K 2 CoreUI image data 700K 10 Foundation 36K 2 Kernel Alloc Once 8K 1 MALLOC 3.4G 519 MALLOC guard page 72K 15 MALLOC_MEDIUM (reserved) 1.7G 16 reserved VM address space (unallocated) MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated) SQLite page cache 128K 2 STACK GUARD 56.0M 10 Stack 13.1M 11 Stack Guard 4K 1 VM_ALLOCATE 80K 18 __DATA 47.3M 539 __DATA_CONST 30.2M 319 __DATA_DIRTY 1804K 210 __FONT_DATA 4K 1 __LINKEDIT 955.9M 58 __OBJC_RO 81.5M 1 __OBJC_RW 3120K 2 __TEXT 1.1G 547 __UNICODE 588K 1 dyld private memory 2304K 3 libnetwork 128K 8 mapped file 1.1G 934 shared memory 776K 18 =========== ======= ======= TOTAL 9.1G 3402 TOTAL, minus reserved VM space 7.0G 3402 ----------- Full Report ----------- {"app_name":"Affinity Photo","timestamp":"2022-02-08 10:12:44.00 -0600","app_version":"1.10.4","slice_uuid":"2e4f954c-2b30-3ccb-8c9c-9345402fa9d3","build_version":"1.10.268","platform":1,"bundleID":"com.seriflabs.affinityphoto","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.0.1 (21A559)","incident_id":"9C19CAD9-4280-45A3-A769-EF1BC8D09BC7","name":"Affinity Photo"} { "uptime" : 860, "procLaunch" : "2022-02-08 10:12:12.5753 -0600", "procRole" : "Background", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "iMacPro1,1", "procStartAbsTime" : 828825197666, "coalitionID" : 1057, "osVersion" : { "train" : "macOS 12.0.1", "build" : "21A559", "releaseType" : "User" }, "captureTime" : "2022-02-08 10:12:43.9654 -0600", "incident" : "9C19CAD9-4280-45A3-A769-EF1BC8D09BC7", "bug_type" : "309", "pid" : 1006, "procExitAbsTime" : 860215043244, "cpuType" : "X86-64", "procName" : "Affinity Photo", "procPath" : "\/Applications\/Affinity Photo.app\/Contents\/MacOS\/Affinity Photo", "bundleInfo" : {"CFBundleShortVersionString":"1.10.4","CFBundleVersion":"1.10.268","CFBundleIdentifier":"com.seriflabs.affinityphoto"}, "storeInfo" : {"deviceIdentifierForVendor":"432D5152-6092-5D53-A6DD-85A84F86716D","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.seriflabs.affinityphoto", "crashReporterKey" : "3D9846A1-9DB1-3BB4-F0F9-353893B16AB3", "bridgeVersion" : {"build":"19P548","train":"6.0"}, "sip" : "enabled", "vmRegionInfo" : "0x8 is not in any region. Bytes before following region: 4363767800\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10419d000-1041fd000 [ 384K] r-x\/r-x SM=COW ...ffinity Photo", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x0000000000000008","rawCodes":[1,8],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000008"}, "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":1006}, "vmregioninfo" : "0x8 is not in any region. Bytes before following region: 4363767800\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10419d000-1041fd000 [ 384K] r-x\/r-x SM=COW ...ffinity Photo", "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 6, "threads" : 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Memory Module: NODE 1/CPU1_DIMM_D0, 8 GB, DDR4, 2666 MHz, Hynix, HMA81GR7AFR8N-VK AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Ethernet, Ethernet, en0 USB Device: USB30Bus USB Device: USB 2.0 Hub USB Device: Intuos BT M USB Device: iPhone USB Device: T2Bus USB Device: Headset USB Device: Ambient Light Sensor USB Device: FaceTime HD Camera (Built-in) USB Device: Apple T2 Controller Thunderbolt Bus: iMac Pro, Apple Inc., 41.4 Thunderbolt Bus: iMac Pro, Apple Inc., 41.4 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 9, 2022 Staff Share Posted February 9, 2022 Hi @evtonic3, I'm certainly sorry to hear of this. I can see in your crash report that the app is failing to produce thumbnails for your assets and this is causing the crash, therefore I'd like to request a copy of your assets file for further investigation. This file can be found in the User folder, which has a different location depending on your OS & purchase platform, please see the link below for more info - Can you please provide a copy of this file here for me? I'd also recommend moving this file out of the user folder and restarting Affinity, hopefully this will stop the app from crashing. Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
evtonic3 Posted February 9, 2022 Author Share Posted February 9, 2022 Sure I can send it. Where? that folder is huge in GBs. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 9, 2022 Staff Share Posted February 9, 2022 Apologies, you can upload this to the below link - please note I only require the 'assets.propcol' rather than the whole folder, and hopefully this is the only file that should need to be moved to stop the app from crashing: https://www.dropbox.com/request/EYzFq28eDJMPOxSaGeTJ Please let me know once this has been uploaded, many thanks once again Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
evtonic3 Posted February 9, 2022 Author Share Posted February 9, 2022 Done. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 10, 2022 Staff Share Posted February 10, 2022 Many thanks for providing this for me! I've been able to replicate the crashing here - though on Windows the app was actually able to open, therefore I've been able to export each category out as .afassets files, meaning hopefully none of your assets have been lost. I'm logging this with our developers, as we're already aware of issues with Assets & Live Filters casing unexpected instability, however I believe there may be more at play here. I've returned the .afasset files through Dropbox to the email registered with your forum account, you should receive this link shortly. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
evtonic3 Posted February 11, 2022 Author Share Posted February 11, 2022 Thank you but can you send me a direct link to download my assets? I don't have enough space in my free account Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 11, 2022 Staff Share Posted February 11, 2022 Of course, I'll send you a PM with this link now Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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