AMC68 Posted February 7, 2022 Share Posted February 7, 2022 Attempting to crop a photo this evening when I found that it wouldn't work. The double-headed arrow appeared and could be moved about but it didn't move the grid and wouldn't allow a crop. My husband had exactly the same issue with a different photo about an hour earlier. He has a Mac and I am using Windows 10. We were both using graphics tablets. Closing the photo down and reopening allowed the crop. But then it happened a couple more times with other photos. Prior to that I had no problems with cropping. I have just tried cropping again and now it is working. Baffled. I saw a previous post on the same issue and tried Reset-ing the crop tool but that made no difference. Any ideas? Thanks Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 8, 2022 Staff Share Posted February 8, 2022 Hi @AMC68, Sorry to hear you're having trouble! I'd like to request a screen recording of the issue you're experiencing (on either platform) to investigate this further for you - as I've not personally had other reports of this recently and it's certainly interesting this is affecting multiple machines & OS's for you. Can you please upload the recording to your reply here? If you're unsure how to take a screen recording, please see our below linked FAQ- https://forum.affinity.serif.com/index.php?/topic/110424-faq-ive-been-asked-to-provide-a-screen-recording-how-do-i-do-this/ Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
AMC68 Posted February 8, 2022 Author Share Posted February 8, 2022 Hi Dan Thanks for the response. Unfortunately (for solution purposes), the crop tool has behaved perfectly this afternoon, no matter what I have thrown at it. It happened first with the Mac and I thought it was just user error as my husband is new to Affinity Photo. Later it happened to me on Windows 10. If it happens again I will try and get a recording. Thanks for your quick reply Dan C 1 Quote Link to comment Share on other sites More sharing options...
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