Publisher crashing regularly on export

[mwdiers]

For the last few versions of Affinity Publisher, I am getting a consistent crash when I open the Export dialog box.

This happens whenever Publisher has been sitting idle for some period of time, usually minimized. When I maximize it and then attempt to export a PDF, this is when the crash occurs. Crash log is attached.

I can then restart Publisher, and export works without crashing. The crash only occurs when Publisher has been idle for a while.

I am currently using 1.10.4, on macOS 12.2, an a Macbook Pro 16" M1 Max.

 

affinity_publisher_crashlog.txt

[Callum]

Hi Mwdiers,

Welcome to the forums

Thank you for your crash log I have passed this on to our QA team to be investigated further.
Does this happen with all files or is it just one specific one? If this happens with just this file please could you provide a copy of it?

Thanks
C

[mwdiers]

This happens on any file.

[adamspage]

I have exactly the same problem. Publisher doesn't even have to be idle for a while and I haven't noticed nothing else that the files have in common. After restart, export works just fine.

I am using 1.10.5 on macOS 12.3 Apple MB Air M1. And the bug has been present for few past versions.

[affinity.user]

Same thing ... Affinity 1.10.5 / OSX v12.3

• Year old bug, still ignored by Serif/Affinity -- crashes when try to delete a page/spread
• crashes on export - specifically to PDF with bicubic resampling

- Reset app, no luck
- Deleted and reinstalled software, no luck
- Do all steps for mac (reset, restart, safe mode, etc) no luck

[mwilliamanderson]

I'm having a similar problem at the moment with all the Affinity suite, which I use to create invoices, which as you can imagine at month end is a headache! Anyway, now whenever I try to export a file to PDF, either Publisher or Designer crashes. If I reset the application using Clean My Mac, the export function works once and then crashes. If I delete the preferences folder from Library/Container, again, the export function works once, then crashes. Admittedly I'm using the public beta version (2) of MacOS Ventura, which is why I think the crashing is happening, so it might be worth pre-release of the new MacOS in the autumn (around mid- to late October) to patch this issue sooner rather than later.

[Nat007]

Same issue today. Updated to the latest version - didn't help. If I cannot use your app, should I simply request a refund?

[wgtrevillyan]

Same issue happening every time I export.

[Needleswift]

Has there been any response from Affinity about this? I'm using version 2 Publisher with a 24 page booklet and it will not export! It's ready for the printer and now I'm completely stuck. Just has the endless 'exporting' bar which never fills and then my whole computer freezes.