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Can't find download or keys

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My wife and I both  have Designer. I purchased mine through Affinity. She purchased through the Mac App Store. My version is up to date. Her version is 10.7 and does not update if I open from App Store. I sent her a file to work on that will not open because her version is older. What should we do?

Also, when I log into the Affinity store, I can not find my purchase under download and keys. I do see it under registered apps but not under orders. Help

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Hello @barryg01

Please see this link below for help installing the latest update.


If you have any further issues, please contact affinitysupport@serif.com.

With regards to the second issue, please contact affinity@serif.com with your order number and we can take a look in to this further for you.

Thanks for your time,


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