Rita Littfin Posted February 3, 2022 Share Posted February 3, 2022 How to do a factory reset? I press the control key and the affinity app and it will not open to reset the program/ What do I do now.?? Rita Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 3, 2022 Share Posted February 3, 2022 Welcome to the Serif Affinity forums. You press and hold the Ctrl key, then click the application icon to start it. Keep pressed until you get the Clear User Data dialog. If you're on Windows, you may need to watch the Windows Task Bar for the application icon to appear, and then click on the icon on the Task Bar (while still keeping Ctrl pressed). Don't release it until you get the dialog. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 I have a Mac and I have tried that to hold down Ctr key and click the app icon to start it and I held it for about 15 mins, but it still will not open the information. I watch the U tube and did what you said and no luck. so now what??? Rita Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 4, 2022 Share Posted February 4, 2022 I too use Mac. In the finder I go to the Applications folder and hold down the Control key and click on the application's icon. The context menu appears and I continue to hold down the Control key but move the mouse to select Open from the context menu and I continue to hold down the Control Key. Now the Clear User Settings window shows up. Now I can let go of the Control key. Do you perhaps have more than one monitor? The Clear user data Window may be showing up on a second monitor, even if it is not currently attached and turned on. Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 No only one monitor, but when I go to finder Affinity app doesn't light up so I go to where all my application are on my compture and I press that app. ?? Rita Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 4, 2022 Share Posted February 4, 2022 This is what I mean by Going to the Finder and opening the Applications directory, it should look something like this. I have the window set to list view. I have the Control Key held down and I have clicked on the Affinity Photo icon. I would let go of the mouse button (and continue to hold down the Control key) to Open the Application, Affinity Photo. The second picture should show up. Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 I thought I could go to factory reset because I open up my affinity one morning and the interface was all gone the tools and the menu bar, and the studio panels, and the document view they were all over the place how do I get the working place back to all in one place. Maybe I don't need to reset the factory but I want the working place to be all together. How you can understand what I am typing. Quote Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 Can I go to view menu and press studio to get rest studio? Is that my working place? Rita Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 4, 2022 Share Posted February 4, 2022 4 minutes ago, Rita Littfin said: Can I go to view menu and press studio to get rest studio? Is that my working place? Rita Do that, here is the stuff to turn on in green and the stuff to stay away from in Red Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
walt.farrell Posted February 4, 2022 Share Posted February 4, 2022 From your description it sounds like there are a couple of possibilities: For tools and menu bar gone, perhaps you just pressed Tab, the shortcut for View > Toggle User Interface. In that case, just press Tab again. For "things all over the place", perhaps you enabled Separated Mode via Window > Separated Mode. In that case, just go back to that menu and uncheck that setting. For the Studio panels out of place, yes, View > Studio > Reset Studio may help. Recommendation for the future (or now, if you want): If you're trying to resolve a specific problem, provide a screenshot of what you're seeing. That helps us recommend a fix. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 Quote Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 this is what i have. Rita Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 4, 2022 Share Posted February 4, 2022 Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 Thanks now I have a Quote Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 Great where do I find the panels for layers , adjustment collar where is that , I am so happy you are showing me how to do this. rita Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 4, 2022 Share Posted February 4, 2022 Use View > Studio > Reset Studio See the post about 6 above this one, check to see if the View > Studio > Show Left Studio and > Show Right Studio are check marked. Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Rita Littfin Posted February 4, 2022 Author Share Posted February 4, 2022 Thanks for all the help. I am going to keep your name on a my files when i need help again. Rita Littfin Quote Link to comment Share on other sites More sharing options...
R C-R Posted February 4, 2022 Share Posted February 4, 2022 7 hours ago, Rita Littfin said: I have a Mac and I have tried that to hold down Ctr key and click the app icon to start it and I held it for about 15 mins, but it still will not open the information. Try this: In Finder, navigate to the Applications folder. One easy way to do that is to open the "Go" menu & select "Applications" near the bottom of the menu that opens. In Finder in the Applications folder, locate the Affinity Photo item. Right-click on it to open the popup contextual menu. Hold down the Control key on the keyboard & click on Open, the first item in that popup menu. You should only need to hold down the Control key for a second or two before the Clear User Data window opens. If this is not working for you make sure you are holding down the Control key in step 3, not the Command key. Quote All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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