Purchased Affinity Photo and did not get product key

[Haise]

Hi, 

I just purchased Affinity photo and the money has been removed from my account but I do not see any product key or anything saying the purchase was successful, although I do not have the money anymore. 

Thanks in advance. 

[Komatös]

Which store did you buy Affinity Photo from?

There is no product key for purchases from the Windows Store and Apple Store.

You have to log in with the account data in the stores where you made the purchase. You can simply download the programme there.

[walt.farrell]

If you did purchase directly from Serif, then if you did not see something saying the purchase was successful it is possible it did not complete.

When this happens, which is often a sign of a problem with the browser, a browser extension, or the network, it is common for your bank to reserve the funds for a period of time. If this has happened, then when enough time has passed the bank will assume the transaction failed, and release the funds back to you.

When someone from the Serif staff is available they may be able to provide additional information.

 

[Adam]

Hello @Haise

Apologies for the issue you have experienced regarding this order.

I've emailed you directly in order to resolve this issue for you.

Thanks for your time,

Adam