Photo always crashes when opening

[FlávioSC]

Every time I need to use Photo, it crashes when starting. So, everytime I need to right click an image > open with > Affinity Photo.

This was happening with Windows 10 and now with 11. I'm always updating hopping a fix. I don't know what to do.

Can anybody please help?

[DigitalVisuals]

9 hours ago, FlávioSC said:

Every time I need to use Photo, it crashes when starting. So, everytime I need to right click an image > open with > Affinity Photo.

This was happening with Windows 10 and now with 11. I'm always updating hopping a fix. I don't know what to do.

Can anybody please help?

witch version do you use....  cpu? Graphic card?
The problem is thats every configuration working different.  

[Lee D]

@FlávioSCCan you checked this FAQ article to see if you have any of the third party apps installed as they're known to cause issues with our apps starting/opening.

If the app is crashing, it's also worth checking for a crash report that corresponds to you opening the app to send in for checking.

[FlávioSC]

Hello @Studio97Visuals and @Lee D

thanks so much for the reply!

My laptop uses: 

• Intel(R) Core(TM) i7-9750H
• Intel(R) UHD Graphics 630
• GeForce GTX 1650
• Windows 11 Pro 21H2

I've followed the FAQ Article and also this one and no success. I've configured via Photo Settings and Windows Settings (Photo.exe) to use the same card, changed to other, enabled OpenCL, disabled it, but the crash continues.

Here is the log:

[DXCore] Found 3 adapters
NVIDIA GeForce GTX 1650
    Version: 27.21.14.6242
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_10DE&DEV_1F91&SUBSYS_10641D050000&REV_A1
    LUID: 0x1014C
Microsoft Basic Render Driver
    Version: 10.0.22000.1
    IsHardware: No
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x1011B
Intel(R) UHD Graphics 630
    Version: 30.0.100.9805
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_8086&DEV_3E9B&SUBSYS_10641D050000&REV_00
    LUID: 0xFCE2
[DXGI] Enumerating adapters
Intel(R) UHD Graphics 630
    HardwareID: PCI\VEN_8086&DEV_3E9B&SUBSYS_10641D050000&REV_00
    LUID: 0xFCE2
NVIDIA GeForce GTX 1650
    HardwareID: PCI\VEN_10DE&DEV_1F91&SUBSYS_10641D050000&REV_A1
    LUID: 0x1014C
Microsoft Basic Render Driver
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x1011B
[OpenCL] Found 2 platforms:
Name: Intel(R) OpenCL HD Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 3.0 
Name: NVIDIA CUDA
    Vendor: NVIDIA Corporation
    Version: OpenCL 1.2 CUDA 11.2.162
[OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics:
Intel(R) UHD Graphics 630
    Vendor: Intel(R) Corporation
    Version: OpenCL 3.0 NEO 
    Integrated: true
    Detachable: false
[OpenCL] Found 1 devices for platform NVIDIA CUDA:
GeForce GTX 1650
    Vendor: NVIDIA Corporation
    Version: OpenCL 1.2 CUDA
    Integrated: false
    Detachable: false
 

[DigitalVisuals]

Normally it should work, but what I already wrote, every configuration works on a other way.  Hopely one of Serif team can look to it. 
Also a crash report can help if there is one.