Nuth1n Posted February 2, 2022 Share Posted February 2, 2022 As the title describes, I have a document that crashes whenever I try to interact with a specific page. I initially noticed a stray element, which was technically "off-canvas" and quite large. I tried to navigate to the page to delete the offending element and the application crashed. This behaviour seems to be consistent on both macOS and Windows. Now I cannot do anything to the page: If I try and select an elements on the page - it crashes If I try an make the page the active page - it crashes If I try to delete it - it crashes If I try to delete the page before it - it crash If I use the resource manager to locate the element on the page - it crashes I tried to open the document up in Affinity Designer, but there is now way to change the active page (consider adding this feature to desktop). I used the iPad version which can cycle through pages and it also crashes when I get to the offending page. The only way to salvage my document was to select (in the pages panel) the page before it, it and the page after it - and delete all 3 pages at the same time. Obviously this is not ideal, because I had to redo work that was already done. I would like to provide the document to a moderator review, perhaps we can squash this bug. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 2, 2022 Share Posted February 2, 2022 You know which page it is. Look in the Resources Manager and see if there is anything on that page. Delete it using the Resources Manager. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 2, 2022 Author Share Posted February 2, 2022 To my knowledge the resource manager does not have a delete button. If I am wrong, please just indicate how to do this it may be helpful in the future. That aside, even if we could delete this item from within the resource manager, this issue could put someone in an unfortunate situation if it were a text field for example which cannot be deleted this way. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 2, 2022 Share Posted February 2, 2022 1 hour ago, Nuth1n said: To my knowledge the resource manager does not have a delete button. If I am wrong, .... My mistake, misremembering. Make a screenshot of anything and use the replace button to replace that image/ item with the screenshot. I say use a screenshot because then you'll be risking nothing important if it gets lost in the void. 1 hour ago, Nuth1n said: That aside, even if we could delete this item from within the resource manager, this issue could put someone in an unfortunate situation if it were a text field for example which cannot be deleted this way. Most likely the problem is a bad file. A text frame could be the problem if there are corrupted fonts in the text there. Or an image that is pinned in there. Or if the text frame is a pinned item and is placed way off the page and has a corrupted image or font. Or... Most likely it is a corrupted/missing document. Callum 1 Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Staff Callum Posted February 3, 2022 Staff Share Posted February 3, 2022 Hi Nuth1n, If you struggle to find the problem object please could you provide a copy of the file and I'll try tracking it down for you If you would rather not post it publicly I can provide a private DropBox link. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 7, 2022 Author Share Posted February 7, 2022 Send me the link, and I will see if I can set some time aside this week to upload the document. Quote Link to comment Share on other sites More sharing options...
Nuth1n Posted February 14, 2022 Author Share Posted February 14, 2022 @Callum Please send me a link, it is happening again. I have a new document, and I've spent days working on it, and I cannot access it anymore, it crashes on launch. It was doing the same thing (crashing when I tried to select a particular page(s)) and I figured out that going into the Designer persona prevented this. I made some changes and saved. Now it is crashing on launch, and I assume it is because it is launching in the Publisher persona with that "page" as the active page. I now have to redo everything in Indesign for a meeting on Wednesday. I don't even have a PDF export to work off - I am so worried now. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 14, 2022 Staff Share Posted February 14, 2022 Hi Nuth1m. You should be ale to upload to the following link: https://www.dropbox.com/request/eiY7gNx5EhzhYyQdirUS Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 15, 2022 Author Share Posted February 15, 2022 I managed to recover the other document I was working on (mentioned yesterday), luckily I have been working in dropbox so I restored to a version created earlier that day. I am so lucky that dropbox has that feature... hell yeah! This has happened far too often for me to feel comfortable completing this project in publisher, until I know it's been resolved. Fingers crossed because publisher is quite literally my favourite design app. I the original one from this post, it crashes when I try to make page 3 my active page. Quote Link to comment Share on other sites More sharing options...
Nuth1n Posted February 15, 2022 Author Share Posted February 15, 2022 @Callum Any luck with the file? Quote Link to comment Share on other sites More sharing options...
Nuth1n Posted February 15, 2022 Author Share Posted February 15, 2022 @Callum I added another document called "Nuth1n CRASH TEST 3" This document literally has NOTHING in it. Affinity Publisher consistently crashes when activating the following pages: 2, 4, 5, 9, 21, 27 & 37 Weirdly enough, it doesn't seem to crash selecting pages: 1, 3 & 20. Note: I didn't try every page, these are just the few I had the patience to test to give you some definitive information you could try and use to troubleshoot. I thought a 'cleaner' document make this all easier. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 15, 2022 Staff Share Posted February 15, 2022 Thank you for providing the extra documents we're quite busy at the moment but I'll get back to you by the end of the day Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Staff Callum Posted February 15, 2022 Staff Share Posted February 15, 2022 I have spent some time trying to recreate this behaviour on both files and haven't seen any crashes yet. As you have recreated this with a blank file and it seems to only effect specific pages I no longer think this has anything to do with a particular object. Out of interest was the blank file created by deleting the contents of the previous document or did you create a brand new file from scratch? Please could you provide the full crash report by following the below guide so I can see if I spot anything I'll likely need to get a member of our QA teams opinion on this so I might not be able to update you on this issue until tomorrow. Thanks for your patience C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 18, 2022 Author Share Posted February 18, 2022 @Callum I launched the offending document, initiated the process the causes the crash and sent the most recent crash report. the file extension is .ips not .crash like the tutorial suggested - hopefully that doesn't make a difference. I believe an issue lies within the document, the reason I think so is because i created a new document from scratch with all the same settings, pages, parameters etc to compare to the offending document. File size difference was 20kb / 400kb - which is a little weird since both documents had nothing in them. However, it could be unrelated. Hopefully this crash report does the trick. It's titled "Affinity Publisher-2022-02-18-082043.ips" Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 21, 2022 Staff Share Posted February 21, 2022 Hi Nuth1n, Sorry I was out of the office towards the end of last week so I have only just picked this up again I'm still really struggling to reproduce this crash if possible could you provide a video recording of you making the app crash so I can make sure I'm doing the same things? Please could you also tell me if you have metal enabled in the apps performance preferences and if disabling this does anything? Thank you for the crash report I'm looking over it now. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 21, 2022 Author Share Posted February 21, 2022 Hey there @Callum, thanks for following up. 🙂 I am using an M1 mac mini, the crash is consistent on Metal, Open GL, Open GL (Basic) and Software. The same crash occurred with my trial on Windows, but that has expired so I can't test that again. Screen recording uploaded. I went through the process twice with the same document i provided you showing how it only crashes on certain pages - not all pages. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 24, 2022 Staff Share Posted February 24, 2022 I'm still struggling to recreate this I don't get a crash at any point. If possible could you use the below guide to provide a .Crash file as it should have more info regarding this than the previous .IPS provided. Open the Console app from Applications > Utilities. In the left hand panel click Crash Reports - you will see a list of Crash Reports. Find the relevant crash report - it should display the app's name in the Process Name column. Right click and select Reveal in Finder. Please send us the .crash file. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Nuth1n Posted February 25, 2022 Author Share Posted February 25, 2022 @Callum I uploaded a screen recording following the instructions, and only finding .ips files. When I google ".crash .ips" I find a few articles to 'convert new .ips files to old .crash files' - I can only assume it means that Apple has made a transition of some sort. Let me know if there is anything else I can do. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.