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Affinity Store Checkout Issue


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Hiya,

I am attempting to purchase Affinity Photo and when it finally gets to the section where I am required to fill in my card details for payment, the whole screen is suddenly filled with the "processing your order" page even though I have not yet entered any payment details and it has been like this for 10 mins now and it is still stuck on the same page.

I have tried refreshing the page and even gone back to the homepage from Google to go through the process again and still nothing.

Any help?

EDIT: I have managed to get around this issue by simply using my phone's browser to complete the purchase. However, this is an issue that should not be ignored for desktop users.

Edited by hb8991
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Welcome to the Serif Affinity forums, @hb8991.

What OS and browser are you using? Do you have any extensions that you've added to your browser? If so, which ones?

Have you tried a different browser?

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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  • 4 months later...

Hello!

I am also trying to purchase Affinity Publisher. Once I'm in the checkout page, creating my account, it doesn't load. I've used my laptop, ipad, phone. I've use Google Chrome and and Microsoft Edge. Still, it's not working. Can you help me out here, please. Your assistance is very much appreciated.

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