Thomas E. Posted January 31, 2022 Share Posted January 31, 2022 When opening certain .HEIC files created with an iPhone, the Affinity Photo application just exits. I can reproduce this behavior on multiple Windows PCs with different GPUs using the latest release version (1.10.4.1198) as well as the latest consumer beta version (1.10.5.1282 RC). The files can be opened using the image viewer included in windows and in XnViewMP. I already tried the following steps: Disabled graphics acceleration Checked for software that is known to cause issues with Affinity Photo Used Windows 8 compatibility mode Using a clean sandbox with nothing but Windows 10 and Affinity Photo installed I cannot upload a sample file to a public forum but I could provide a sample file to your technicians. Quote Link to comment Share on other sites More sharing options...
PeteMacca Posted January 31, 2022 Share Posted January 31, 2022 Looks like the Devs already know there's a problem with HEIC. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 31, 2022 Staff Share Posted January 31, 2022 Hi @Thomas E., Welcome to the Affinity Forums As mentioned above, I can confirm that our developers are aware of a bug that causes certain HEIC files to crash - however it would certainly help to have a sample file so I can provide this to the development log to help resolve the issue. Can you please upload this sample(s) to the below link for me? https://www.dropbox.com/request/n1zS3XqMDd7f7tyEUctw Once uploaded, please reply here to let me know. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Jiminak Posted February 2, 2022 Share Posted February 2, 2022 I ran into the same issue. I had 19 .heic files (I believe from the same Iphone) to process, 16 I could open and 3 crashed the program. If it helps, I could upload a bad one or one of each. Jim Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 3, 2022 Staff Share Posted February 3, 2022 Thanks for your report @Jiminak and I'm sorry to hear the app is crashing for you also! 15 hours ago, Jiminak said: If it helps, I could upload a bad one or one of each. Absolutely, can you please upload these to the link already provided above, then reply here to let me know once this has been done? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Jiminak Posted February 3, 2022 Share Posted February 3, 2022 just uploaded good and bad files Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 4, 2022 Staff Share Posted February 4, 2022 Many thanks for providing these for me! I can confirm I've been able to replicate this issue here and I've logged it with our developers to be fixed ASAP Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
colindun Posted February 4, 2022 Share Posted February 4, 2022 On 1/31/2022 at 12:28 PM, Dan C said: As mentioned above, I can confirm that our developers are aware of a bug that causes certain HEIC files to crash - however it would certainly help to have a sample file so I can provide this to the development log to help resolve the issue. I'm having a similar problem on my Mac. I'm scanning in some pictures and my Image Capture software saves the scans as .HEIC files. Affinity Photo is crashing when trying too open these. I've had to open them in Preview and change the format too JPEG or TIFF before AP will open them without crashing. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 4, 2022 Staff Share Posted February 4, 2022 Thanks for your additional report and I'm sorry to hear this! Could you please upload a copy of a few sample HEIC files that cause the app to crash when loading? These can be uploaded to the below link - https://www.dropbox.com/request/YniigJgX64XcJM6TaClo Once uploaded, please reply here to let me know Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Thomas E. Posted February 4, 2022 Author Share Posted February 4, 2022 Hi @Dan C, I am sorry, I just saw your reply today. I just uploaded a sample that crashes when opening it. Thank you for your support and have a nice weekend. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 7, 2022 Staff Share Posted February 7, 2022 No problem at all & many thanks for the file provided! As above, I'm able to replicate this crashing here and I've included it with our development bug report to be fixed as soon as possible. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Thomas E. Posted February 7, 2022 Author Share Posted February 7, 2022 Hi @Dan C, Thank you very much. You guys are doing a great job and your products and the support are excellent! Quote Link to comment Share on other sites More sharing options...
gonasa111 Posted June 13, 2022 Share Posted June 13, 2022 It is now June 12th, 2022 and this issue is still occurring. Is there a fix planned soon? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 13, 2022 Staff Share Posted June 13, 2022 Hi @gonasa111, Welcome to the Affinity Forums Sorry to hear you're having trouble! Can you please confirm for me, what camera/iPhone model do your .HEIC files originate from? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
EJD1 Posted July 8, 2022 Share Posted July 8, 2022 Odd that AP is having this much trouble with .heic files, as it's been in play fully in the Applesphere since 2017. I was just looking & saw that Photoshop now fully supports it from what Adobe is saying... Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 11, 2022 Staff Share Posted July 11, 2022 Hi @EJD1, I can confirm that our HEIC support has improved in the latest few Affinity updates - however I do believe very specific HEIC files are still causing crashing for some users, but this appears to be a limited number. Can you please confirm for me, are you experiencing crashing on load with a HEIC file currently? Are you able to provide a sample of this file here for me? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
dvx Posted July 19, 2022 Share Posted July 19, 2022 I take the picture with fuji X-H2S,but when I open the HEIC image with affinity photo (1.10.5) , say can't open the heic image. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 19, 2022 Staff Share Posted July 19, 2022 Hi @dvx, Welcome to the Affinity Forums As can be seen from the following list, the Fuji X-H2S is not a currently supported RAW model in Affinity, my apologies - We hope to add support for this camera in a future update, though I'm unable to provide an ETA for this, at this time. I hope this clears things up! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
YYZ342 Posted October 2, 2022 Share Posted October 2, 2022 Following up on the support for X-H2S, and now newly released X-H2, do have and ETA? Thnx. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 3, 2022 Staff Share Posted October 3, 2022 Hi @YYZ342, Welcome to the Affinity Forums The Affinity applications use LibRAW for RAW camera support, currently their latest stable release unfortunately does not include these cameras: https://www.libraw.org/supported-cameras-libraw-202110 Once LibRAW add support for these models in a stable release, our developers can work to implement support within Affinity Photo. Unfortunately as we're dependant on LibRAW for support, we're unable to provide a timescale for this - however I can see that one of LibRAWs current beta release has support for the X-H2S, so hopefully we'll be able to add this support in Affinity shortly. I hope this clears things up! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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