Transferring Affinity Photo to my new computer.

[eudorawelty]

I  have had an account with Affinity for aprox. 2 years.

I don,t know what my account number is. 

How can I download the latest version of Affinity Photo to 

my new computer?

[EDIT]Personal data removed[/EDIT]

[MEB]

Hi @eudorawelty,
What OS are you using: Windows or macOS?
Do you remember where you bought the application from? If you bought it from the Affinity Store you should be able to reset your password as long as you remember which e-mail you have used to create an account there.

[eudorawelty]

I'm using Windows 11.   I don't remember, however,

I believe it was a download from Affinity.

[eudorawelty]

Hi MEB,

I sent you a reply about 30min ago, Hopefully I didn' send the         

reply to the wrong person.

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Posted just now

I'm using Windows 11.   I don't remember, however,

I believe it was a download from Affinity.

Thanks, eudorawelty

[Alfred]

1 hour ago, eudorawelty said:

I believe it was a download from Affinity.

If you know the email address that you used, sign in here:

https://store.serif.com/sign-in

If you’ve forgotten your account password, click on the ‘Forgot password?’ link on that page for password resetting instructions.

[MEB]

Hi @eudorawelty,
I can't check if you have an account myself (will have to ask a colleague tomorrow) but you can try to login in the Affinity Store with your e-mail. If you don't remember the password, there's a link to to reset it right below the input fields - as long a the e-mail is correct you should be able to set a new password and login in the Affinity Store where you have access to the Downloads & Products keys section. 
 

[DWright]

Hi @eudorawelty,

You did purchase Affinity Photo directly from use and this was created using the same Email address that you use for your forum account, as @MEBmentioned if you do not know the password click the Forgot Password option and you will be Emailed a password reset.

[Phil Rutter]

Hi,

      I've just downloaded Affinity on a ne laptop, logged in fine but my ICC profiles have disappeared for printing. Any ideas?

 

Thanks in anticipation

[Dan C]

Hi @Phil Rutter,

Welcome to the Affinity Forums

I can confirm that Affinity will simply use the ICC profiles that have been installed within your operating system settings, and these are therefore not provided or installed with the Affinity app.

If you wish to have your ICC profiles available on your new system then you'll need to copy any files from:

C:\Windows\System32\spool\drivers\color ,

from your original computer to your new laptop, then install them on the new laptop for use in Affinity.

I hope this helps!