nimitz77 Posted January 22, 2022 Posted January 22, 2022 (edited) Hello, I'll be very grateful for your help in search of reason why my affinity publisher started to crash very often in past few days. I had 1 or 2 crashes per month (I am using it every day in my work) but today I've had 5 crashes in two hours, in last few day I've gad about 2-3 crashes a day. I all started a week ago. I'm adding crash reports to analyse, all from today. I cannot analyse them by myself. Will be very grateful for help. Sebastian 315f40f6-2b20-4cbe-8f4a-e6b0f03e5487.dmp a2c46b2a-79d1-4d47-972f-60a8cea7f0e5.dmp 93575f0d-9559-4b07-be53-e50d756fc3ab.dmp ea136586-bc08-43d4-8ecf-416177833fc1.dmp 57f57024-1085-4150-ac01-a8cbee6706d3.dmp Edited January 22, 2022 by nimitz77 spelling mistake Quote
v_kyr Posted January 22, 2022 Posted January 22, 2022 315f40f6-2b20-4cbe-8f4a-e6b0f03e5487.dmp Quote Operating system: Windows NT 6.2.19041 1466 CPU: amd64 family 23 model 24 stepping 1 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x2d7c55ca680 Process uptime: 446 seconds Thread 0 (crashed) 0 libraster.dll + 0x20b0882 rax = 0x0000000000000000 rdx = 0x00007ffd1d8a3fa8 rcx = 0x000002d7c55ca680 rbx = 0x000002d7c4ac3bf8 rsi = 0x000002d7c4ac3930 rdi = 0x0000647d292fbed2 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee10 r8 = 0x000002d7c4ac3930 r9 = 0x0000647d292fbed2 r10 = 0x0000000000008000 r11 = 0x000000e406dfed70 r12 = 0x00007ffd1a9129c8 r13 = 0x0000000000000001 r14 = 0x000000e406dfef08 r15 = 0x000002d7c4ac3930 rip = 0x00007ffd1c9c0882 Found by: given as instruction pointer in context 1 libraster.dll + 0x2e0d160 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee28 rip = 0x00007ffd1d71d160 Found by: stack scanning 2 KERNELBASE.dll + 0x4986b rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee30 rip = 0x00007ffdcca2986b Found by: stack scanning 3 ucrtbase.dll + 0x142d6 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee40 rip = 0x00007ffdccf942d6 Found by: stack scanning 4 ucrtbase.dll + 0x160ae rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee60 rip = 0x00007ffdccf960ae Found by: stack scanning 5 0x7ffd1a910000 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee80 rip = 0x00007ffd1a910000 Found by: stack scanning 6 ucrtbase.dll + 0x141fb rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfee90 rip = 0x00007ffdccf941fb Found by: stack scanning 7 ucrtbase.dll + 0xf0e40 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfeeb0 rip = 0x00007ffdcd070e40 Found by: stack scanning 8 ucrtbase.dll + 0x141b4 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfeec0 rip = 0x00007ffdccf941b4 Found by: stack scanning 9 libraster.dll + 0x1f4b74d rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfeef0 rip = 0x00007ffd1c85b74d Found by: stack scanning 10 libraster.dll + 0x2f93fa8 rbp = 0x000002d7c4ac3ca0 rsp = 0x000000e406dfeef8 rip = 0x00007ffd1d8a3fa8 Found by: stack scanning ... ... a2c46b2a-79d1-4d47-972f-60a8cea7f0e5.dmp Quote Operating system: Windows NT 6.2.19041 1466 CPU: amd64 family 23 model 24 stepping 1 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0xfffffffffffffff0 Process uptime: 1797 seconds Thread 27 (crashed) 0 libStory.dll + 0x3a200 rax = 0xffffffffffffffe0 rdx = 0xfffffffffffffff0 rcx = 0x00000052be5fee20 rbx = 0x0000000000000000 rsi = 0x00000186abc51200 rdi = 0x00000186db9949e0 rbp = 0x00000052be5fee60 rsp = 0x00000052be5fedf8 r8 = 0x00000052be5fef68 r9 = 0x0000000000000000 r10 = 0x0000000000008000 r11 = 0x00000052be5fed70 r12 = 0x0000000000000001 r13 = 0x00000186db9940b0 r14 = 0x00000052be5fef68 r15 = 0x00000052be5fef70 rip = 0x00007ffd7044a200 Found by: given as instruction pointer in context 1 libpersona.dll + 0x2409030 rbp = 0x00000052be5fee60 rsp = 0x00000052be5fee00 rip = 0x00007ffd1a269030 Found by: stack scanning 2 libpersona.dll + 0x90cf49 rbp = 0x00000052be5fee60 rsp = 0x00000052be5fee10 rip = 0x00007ffd1876cf49 Found by: stack scanning 3 libpersona.dll + 0x2406b73 rsp = 0x00000052be5fee90 rip = 0x00007ffd1a266b73 Found by: stack scanning 4 libpersona.dll + 0x2408eb0 rsp = 0x00000052be5feea0 rip = 0x00007ffd1a268eb0 Found by: stack scanning 5 libpersona.dll + 0x65def2b rsp = 0x00000052be5fef20 rip = 0x00007ffd1e43ef2b Found by: stack scanning 6 libpersona.dll + 0x65dfa89 rsp = 0x00000052be5fef60 rip = 0x00007ffd1e43fa89 Found by: stack scanning 7 libpersona.dll + 0x2972a84 rsp = 0x00000052be5fefa0 rip = 0x00007ffd1a7d2a84 Found by: stack scanning 8 libpersona.dll + 0x240a340 rsp = 0x00000052be5fefb0 rip = 0x00007ffd1a26a340 Found by: stack scanning 9 libpersona.dll + 0x2407856 rsp = 0x00000052be5fefe0 rip = 0x00007ffd1a267856 Found by: stack scanning 10 libpersona.dll + 0x2bfa861 rsp = 0x00000052be5ff000 rip = 0x00007ffd1aa5a861 Found by: stack scanning 57f57024-1085-4150-ac01-a8cbee6706d3.dmp Quote Operating system: Windows NT 6.2.19041 1466 CPU: amd64 family 23 model 24 stepping 1 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0xfffffffffffffff0 Process uptime: 5310 seconds Thread 81 (crashed) 0 libStory.dll + 0x3a200 rax = 0xffffffffffffffe0 rdx = 0xfffffffffffffff0 rcx = 0x0000005ac5bff330 rbx = 0x0000000000000000 rsi = 0x000001834a389650 rdi = 0x0000018356b46250 rbp = 0x0000005ac5bff370 rsp = 0x0000005ac5bff308 r8 = 0x0000005ac5bff478 r9 = 0x0000000000000000 r10 = 0x0000000000008000 r11 = 0x0000005ac5bff280 r12 = 0x0000000000000001 r13 = 0x0000018356b45920 r14 = 0x0000005ac5bff478 r15 = 0x0000005ac5bff480 rip = 0x00007ffd6aafa200 Found by: given as instruction pointer in context 1 libpersona.dll + 0x2409030 rbp = 0x0000005ac5bff370 rsp = 0x0000005ac5bff310 rip = 0x00007ffd152d9030 Found by: stack scanning 2 libpersona.dll + 0x90cf49 rbp = 0x0000005ac5bff370 rsp = 0x0000005ac5bff320 rip = 0x00007ffd137dcf49 Found by: stack scanning 3 libpersona.dll + 0x2406b73 rsp = 0x0000005ac5bff3a0 rip = 0x00007ffd152d6b73 Found by: stack scanning 4 libpersona.dll + 0x2408eb0 rsp = 0x0000005ac5bff3b0 rip = 0x00007ffd152d8eb0 Found by: stack scanning 5 libpersona.dll + 0x65def2b rsp = 0x0000005ac5bff430 rip = 0x00007ffd194aef2b Found by: stack scanning 6 libpersona.dll + 0x65dfa89 rsp = 0x0000005ac5bff470 rip = 0x00007ffd194afa89 Found by: stack scanning 7 libpersona.dll + 0x2972a84 rsp = 0x0000005ac5bff4b0 rip = 0x00007ffd15842a84 Found by: stack scanning 8 libpersona.dll + 0x240a340 rsp = 0x0000005ac5bff4c0 rip = 0x00007ffd152da340 Found by: stack scanning 9 libpersona.dll + 0x2407856 rsp = 0x0000005ac5bff4f0 rip = 0x00007ffd152d7856 Found by: stack scanning 10 libpersona.dll + 0x2bfa861 rsp = 0x0000005ac5bff510 rip = 0x00007ffd15aca861 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
v_kyr Posted January 22, 2022 Posted January 22, 2022 93575f0d-9559-4b07-be53-e50d756fc3ab.dmp Quote Operating system: Windows NT 6.2.19041 1466 CPU: amd64 family 23 model 24 stepping 1 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0xffffffffffffffff Process uptime: 193 seconds Thread 39 (crashed) 0 libpersona.dll + 0xe687a31 rax = 0x0000000000000002 rdx = 0x0000000000000000 rcx = 0x00000240302d7fe0 rbx = 0x880016162862b82a rsi = 0x0000024038a404a0 rdi = 0x00000240795f0ab0 rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffd40 r8 = 0x0000000000000000 r9 = 0x00000240220009e8 r10 = 0x000025e09e6bbb19 r11 = 0x000025e09e6bff50 r12 = 0x0000000000000000 r13 = 0x0000000000000000 r14 = 0x0000000000000000 r15 = 0x0000000000000000 rip = 0x00007ffd26ec7a31 Found by: given as instruction pointer in context 1 Serif.Interop.Persona.dll + 0xd12baa rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffd80 rip = 0x00007ffd32952baa Found by: stack scanning 2 Serif.Interop.Persona.dll + 0x2ec5a08 rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffd98 rip = 0x00007ffd34b05a08 Found by: stack scanning 3 Serif.Interop.Persona.dll + 0xd04b8c rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffdb0 rip = 0x00007ffd32944b8c Found by: stack scanning 4 ntdll.dll + 0x507b0 rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffde0 rip = 0x00007ffdcf0c07b0 Found by: stack scanning 5 ucrtbase.dll + 0x13a81 rbp = 0x000000fee4fffe08 rsp = 0x000000fee4fffe00 rip = 0x00007ffdccf93a81 Found by: stack scanning 6 Serif.Interop.Persona.dll + 0xd04764 rsp = 0x000000fee4fffe30 rip = 0x00007ffd32944764 Found by: stack scanning 7 ucrtbase.dll + 0x21bb2 rsp = 0x000000fee4fffe60 rip = 0x00007ffdccfa1bb2 Found by: stack scanning 8 KERNEL32.dll + 0x17034 rsp = 0x000000fee4fffe90 rip = 0x00007ffdcd0f7034 Found by: stack scanning 9 ntdll.dll + 0x52651 rsp = 0x000000fee4fffec0 rip = 0x00007ffdcf0c2651 Found by: stack scanning 10 KERNELBASE.dll + 0x10b670 rsp = 0x000000fee4ffff10 rip = 0x00007ffdccaeb670 Found by: stack scanning ea136586-bc08-43d4-8ecf-416177833fc1.dmp Quote perating system: Windows NT 6.2.19041 1466 CPU: amd64 family 23 model 24 stepping 1 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0xfffffffffffffff0 Process uptime: 1102 seconds Thread 24 (crashed) 0 libStory.dll + 0x3a200 rax = 0xffffffffffffffe0 rdx = 0xfffffffffffffff0 rcx = 0x0000003ccd83f300 rbx = 0x0000000000000000 rsi = 0x000001d0ff25ef50 rdi = 0x000001d08f91a8b0 rbp = 0x0000003ccd83f340 rsp = 0x0000003ccd83f2d8 r8 = 0x0000003ccd83f448 r9 = 0x0000000000000000 r10 = 0x0000000000008000 r11 = 0x0000003ccd83f250 r12 = 0x0000000000000001 r13 = 0x000001d08f919f80 r14 = 0x0000003ccd83f448 r15 = 0x0000003ccd83f450 rip = 0x00007ffd6aafa200 Found by: given as instruction pointer in context 1 libpersona.dll + 0x2409030 rbp = 0x0000003ccd83f340 rsp = 0x0000003ccd83f2e0 rip = 0x00007ffd1ac49030 Found by: stack scanning 2 libpersona.dll + 0x90cf49 rbp = 0x0000003ccd83f340 rsp = 0x0000003ccd83f2f0 rip = 0x00007ffd1914cf49 Found by: stack scanning 3 libpersona.dll + 0x2406b73 rsp = 0x0000003ccd83f370 rip = 0x00007ffd1ac46b73 Found by: stack scanning 4 libpersona.dll + 0x2408eb0 rsp = 0x0000003ccd83f380 rip = 0x00007ffd1ac48eb0 Found by: stack scanning 5 libpersona.dll + 0x65def2b rsp = 0x0000003ccd83f400 rip = 0x00007ffd1ee1ef2b Found by: stack scanning 6 libpersona.dll + 0x65dfa89 rsp = 0x0000003ccd83f440 rip = 0x00007ffd1ee1fa89 Found by: stack scanning 7 libpersona.dll + 0x2972a84 rsp = 0x0000003ccd83f480 rip = 0x00007ffd1b1b2a84 Found by: stack scanning 8 libpersona.dll + 0x240a340 rsp = 0x0000003ccd83f490 rip = 0x00007ffd1ac4a340 Found by: stack scanning 9 libpersona.dll + 0x2407856 rsp = 0x0000003ccd83f4c0 rip = 0x00007ffd1ac47856 Found by: stack scanning 10 libpersona.dll + 0x2bfa861 rsp = 0x0000003ccd83f4e0 rip = 0x00007ffd1b43a861 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Staff Callum Posted January 26, 2022 Staff Posted January 26, 2022 Hi nimitz77, Please could you try the suggestions found in the below thread to see if they solve your issue? https://forum.affinity.serif.com/index.php?/topic/155752-affinity-designer-keeps-crashing-on-windows-ten/ Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
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