MBernard Posted January 21, 2022 Posted January 21, 2022 I'm having trouble with Affinity Designer crash as soon as I try it. When I click the desktop icon, I will get the splash screen, it will hold there for about 3-5 seconds, and then close. I've looked in Task Manager to see if it was running in the background but it’s never present. I am currently using Windows 10 and have all updates installed but I can't figure out why this is happening. I have used Affinity Designer for several years on my laptop but decided to install it on my desktop since I have two licenses. After I installed it, I worked fine but I wasn't able to use it for about two weeks. When I came back to start working on it, this is when I noticed the issue. If there are some log files I can pull then upload to this forum, just let me know where and I would be more than happy to upload them. Thanks for the help. P.S. I’m currently running AD 1.10.4.1198. Quote
Pšenda Posted January 21, 2022 Posted January 21, 2022 HW Acceleration off? (in Preferences). Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
MBernard Posted January 21, 2022 Author Posted January 21, 2022 (edited) You are referring to my video card hardware acceleration or in AD itself? Edited January 21, 2022 by MBernard Quote
walt.farrell Posted January 21, 2022 Posted January 21, 2022 1 hour ago, MBernard said: You are referring to my video card hardware acceleration or in AD itself? In Designer, in the Performance section of Preferences. Also, what kind of graphics card are you using? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
MBernard Posted January 21, 2022 Author Posted January 21, 2022 I'm using a Radeon Grahics R7 360 (2GB DDR5) Best Buy: XFX AMD Radeon R7 360 2GB GDDR5 PCI Express 3.0 Graphics Card Black/Gray R7-360B-CDFR The problem with checking the preferences is that I can't get to that point. I click on the AD icon in Windows, the splash screen appears, and then it closes...Nothing else. Is there any log file with AD like Windows does that I could pull. I may need to reinstall the program. I am kind of shying away from that because I'm getting a new desktop within a month and I would hate to keep reusing the product key. Its 100% legal but i would hate for the activation servers to think I'm reusing the key again and again. Thanks for the help! Quote
walt.farrell Posted January 21, 2022 Posted January 21, 2022 1 hour ago, MBernard said: I'm using a Radeon Grahics R7 360 Thanks. In that case, perhaps this applies: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
v_kyr Posted January 21, 2022 Posted January 21, 2022 2 hours ago, MBernard said: The problem with checking the preferences is that I can't get to that point. I click on the AD icon in Windows, the splash screen appears, and then it closes...Nothing else. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Dan C Posted January 24, 2022 Posted January 24, 2022 Hi @MBernard, Welcome to the Affinity Forums As Walt has mentioned, I suspect this is related to the AMD Adrenalin drivers you have installed currently - as the description of your issue sounds very similar to other users who have reported this crash with the Adrenalin drivers. Please do let us know if rolling back driver versions does not help! Quote
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