Peter McHardy Posted January 13, 2022 Posted January 13, 2022 We are trying to install photo and publisher on a mac book pro that just arrived. The mac book pro is running montery 12.0.1 and we downloaded the latest version of the apps from our affinity account , however when we try to activate both these apps a message appears invalid details. The details you have entered are not valid. I have checked the detail and am able to log into the store. There is not antivirus on the mac at the moment. Any suggestions? peter Quote
Staff Lee D Posted January 17, 2022 Staff Posted January 17, 2022 Have you double checked the details you're entering against the ones listed for each of your orders listed in your account? If so please DM me a screenshot for each app which shows the email address/product from your order/account and the same details entered into the app with the message shown as well. Quote
walt.farrell Posted January 17, 2022 Posted January 17, 2022 3 hours ago, Lee D said: Have you double checked the details you're entering against the ones listed for each of your orders listed in your account? If so please DM me a screenshot for each app which shows the email address/product from your order/account and the same details entered into the app with the message shown as well. Are users able to DM attachments now, @Lee D? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
R C-R Posted January 17, 2022 Posted January 17, 2022 6 hours ago, walt.farrell said: Are users able to DM attachments now, @Lee D? Walt, I just tried sending you a DM with a tiny jpeg in it. I did not get any errors so let me know if you got it. Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
walt.farrell Posted January 17, 2022 Posted January 17, 2022 57 minutes ago, R C-R said: Walt, I just tried sending you a DM with a tiny jpeg in it. I did not get any errors so let me know if you got it. Thanks. Yes, I got it, so perhaps that forum configuration setting was changed. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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