When I go to Affinity Designer -> Help -> Account -> Already registered? Sign in now!, I get a message that something went wrong during registration or sign-in

[Stellaris]

Please help with the following problem. The full message I get is on the image below. I tried signing in a few times but it is always just loading and then I get this message. The same happens when I click on register.

[walt.farrell]

Welcome to the Serif Affinity forums.

If you're using Windows, try quitting the application, then right-clicking on its icon and choosing Run as Administrator.

[Stellaris]

@walt.farrell Thank you very much! This solved my issue

[walt.farrell]

40 minutes ago, LondonSquirrel said:

I am seeing the same error message on macOS. I thought I would finally get round to registering APhoto, but I can't. This is on two separate machines.

Exactly the same as shown in the screenshot just above, including the reason "timeout while waiting ... "?

[walt.farrell]

Thanks, @LondonSquirrel. I have no idea what to do on a Mac, for that one. Except I wonder if you might have some Firewall processing in place that's preventing access?

[Leigh]

Just wanted to let you know that we've had quite a few reports of this over the past 24 hours on both Windows and macOS. Our developers are investigating 👍

[carl123]

1 minute ago, LondonSquirrel said:

I did a bit of debugging last night, but it seems I cannot post it here. I keep getting 403 errors when I try.

What are you trying to post?

[Jurgen van Leyen]

1 hour ago, LondonSquirrel said:

I have tried numerous times to make a post here, but I keep getting 403 errors. I am not sure why. So I am attaching a pdf instead of the post:

serif post.pdf 27.85 kB · 5 downloads

Still not working 

[Jurgen van Leyen]

25 minutes ago, LondonSquirrel said:

What is still not working? Signing in? 

To register inside affinity photo 

I read the pdf.  And did what it said but I still can not register 

[Jurgen van Leyen]

11 minutes ago, LondonSquirrel said:

Where did you get your copy of APhoto? If direct from Serif the path is different. Note, I only have some information about macOS. I don't know anything about Windows.

If you bought the application direct from Serif, the path is ~/Library/Application Support/Affinity Photo/. Note: the ~ at the start of the path. The file you need to place there is called 'afreg.cfg' - no space in the name. Note: the forum post I linked to has two versions of the file, one with a space and one without. You want the one without a space. The contents are the same but the naming is different.

Oke I don that.  It’s working 

but the register page in the browser stays black (safari)

[Jurgen van Leyen]

23 minutes ago, LondonSquirrel said:

I'm not an expert on this - I only know what worked for me.

Did you manage to log in?

Yes it worked. Thanks. 

[VinnieDaArm]

I've been using the tools for years and have never had to start the apps as admin to sign in. I recently had to recore my machine (Win 11 Ent) and could never get the service to register. This is the first time I've had the browser pop-up to do the auth. So, maybe that was it. Anyway... admin finally made it work.

[markimark]

@walt.farrell Thanks Walt, keep trying periodicallty for a week.

[JimBobbles]

On 1/11/2022 at 11:18 PM, walt.farrell said:

Welcome to the Serif Affinity forums.

If you're using Windows, try quitting the application, then right-clicking on its icon and choosing Run as Administrator.

This solved the problem for me, thanks. Can I suggest that either this shouldn't be required, or at least there should be an informative message to say why sign in failed? I just wasted an hour of my life on this 😔

[panika]

I have the same problem on Mac

[walt.farrell]

3 minutes ago, JimBobbles said:

This solved the problem for me, thanks. Can I suggest that either this shouldn't be required, or at least there should be an informative message to say why sign in failed? I just wasted an hour of my life on this 😔

Welcome to the Serif Affinity forums.

It shouldn't be required. There's simply a bug, which is fixed in the next release, 1.10.5.

This is described in the FAQ section of the forums.

[walt.farrell]

2 minutes ago, panika said:

I have the same problem on Mac

Welcome to the Serif Affinity forums.

Please see the FAQ:

 

[panika]

1 hour ago, walt.farrell said:

Welcome to the Serif Affinity forums.

Please see the FA

Bonjour, j'ai besoin de l'assistance en français svp

 

 

[walt.farrell]

48 minutes ago, panika said:

Bonjour, j'ai besoin de l'assistance en français svp

I will defer to someone from Serif, if using Google or DeepL Translate on the FAQ is not enough.

[Leigh]

@panika est-ce que cela aide?

https://forum-affinity-serif-com.translate.goog/index.php?/topic/155873-known-issues-unable-to-register-or-sign-in-via-affinity-apps/&_x_tr_sl=auto&_x_tr_tl=fr&_x_tr_hl=en&_x_tr_pto=wapp

[panika]

Impossible d'ouvrir le lien

 

[Leigh]

20 hours ago, panika said:

Impossible d'ouvrir le lien

 

est-ce que cela aide? Le fichier cfg peut être téléchargé à partir de ce post.