Kaysar Posted January 7, 2022 Share Posted January 7, 2022 Hi, I was working on a file last night. Tried opening it today and I received the message 'This file type is not supported'. I have no idea how to fix it. I can recreate the artwork but do I have to start worrying now about work randomly becoming inaccessible? I encountered this problem a while back after a software update, which Affinity fixed after a few weeks. So I'm surprised to see it occurring again. Is anyone else suffering the same problem? Kay Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 7, 2022 Share Posted January 7, 2022 If you look at the file details in File Explorer, what is the file size? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Kaysar Posted January 7, 2022 Author Share Posted January 7, 2022 Hi Walt, Its 346 MB (363,740,573 bytes) Slightly large because I've old artwork in the files. I have a couple of files at a larger size and they open ok. Best, Kay Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 7, 2022 Share Posted January 7, 2022 Well, that's better than 0 which is one cause of the error you saw. I have no other ideas at the moment. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
carl123 Posted January 8, 2022 Share Posted January 8, 2022 Upload the file to the forum if you want to see if it can be recovered. Also, what type of drive is drive D in your screenshot (external or internal)? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Kaysar Posted January 8, 2022 Author Share Posted January 8, 2022 Hi, My D drive (HDD) is internal. I moved the file to my C drive (SSD) and still suffer the same problem. The file includes embargoed work. I'd be happy to upload it onto the forum after the embargoed date and if I can get permission from content owner. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted January 12, 2022 Staff Share Posted January 12, 2022 Hi Kaysar, I'm sorry to hear your file has become corrupted, without a copy of it unfortunately there isn't much we can do. I could provide a secure link to our DropBox server if you get permission from the content owner. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Kaysar Posted January 23, 2022 Author Share Posted January 23, 2022 Hi @Callum I have permission from the content owner. Happy to send you the file if you send me the DropBox link. Best, Kay Quote Link to comment Share on other sites More sharing options...
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