noxdiurna Posted December 30, 2021 Share Posted December 30, 2021 Hi. I'm having a major problem on my M1 MacBook Pro and Affinity Photo. Without really being able to schematise the problem, it occurs quite often, I think related to the app performance. Basically, I make a frequency separation and try to work on the lower frequency layer. And suddenly the their image goes berserk. Not only that, I can't even undo whatever action that provoked it as going through the history doesn't help at all. Basically few hours of my work is just gone down the drain. I really need to get this problem solved as it's critical to my work (and anyone's work if the person is a professional and has dealines). Screen Recording 2021-12-30 at 23.10.56.mov Quote Link to comment Share on other sites More sharing options...
noxdiurna Posted December 30, 2021 Author Share Posted December 30, 2021 I'm not sure if this is any related but by clicking on the lower frequency layer, a portion of it moves independently (it make my model's lips move). Untitled.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 7, 2022 Staff Share Posted January 7, 2022 Hi @noxdiurna, Sorry to hear you're having trouble. My sincerest apologies for the delayed response here, we were extremely busy over the Christmas period and working from home during the pandemic is unfortunately extending our response window to be longer than normal, many thanks for your continued patience and understanding here. Thanks for the screen recording provided, it looks as though the layer may be corrupted - however I'm not 100% certain of the cause of this currently. Can you please navigate to Affinity Photo > Preferences > Performance and provide a screenshot of your settings here? What version of macOS are you currently running? Has this occurred in other documents, or only the one shown above? Many thanks in advance Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
noxdiurna Posted February 13, 2022 Author Share Posted February 13, 2022 I'm using 12.2.1 and here is the setup. It does occur seldomly and in a very inexplicable manner. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 16, 2022 Staff Share Posted February 16, 2022 Many thanks for confirming that for me and for providing this screenshot! Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try editing once again - preferably with a new file. Do you still see this issue occur please? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
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