Alexi Posted December 15, 2021 Share Posted December 15, 2021 While editing drawings in Designer v. 1.10.4.1198 the system suddenly shuts down. This is on a PC with the AMD Ryzen 4900H hardware running Windows 11 Pro build 22000.348.0. The application is especially unstable when working with embedded bitmaps. It is stable when working with the same drawings on a Dell XPS 15 laptop. I am using the most recent AMD drivers for my system. I tried disabling OpenCL acceleration for AMD Radeon Graphics. Any workarounds or fixes would be appreciated. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 15, 2021 Staff Share Posted December 15, 2021 could we get any crash reports you have and a sample document please You can upload them here Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 15, 2021 Author Share Posted December 15, 2021 @Pauls I have uploaded a file that generates sudden shutdowns, along with a crash report from November. Designer does not usually have a chance to create a crash file since we are dealing not just with an application crash, but the whole operating system crashes, then requires a cold restart. Also, I was able to replicate the sudden shutdown in Publisher, but Photo is stable. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 16, 2021 Staff Share Posted December 16, 2021 interesting and worth trying a couple of things 1) Make sure graphics drivers are up to date 2) try limiting the number of cores the application can use. 4 or 6 should do for the test Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 17, 2021 Author Share Posted December 17, 2021 @Pauls The graphics drives are up-to-date. There are 8 cores with 16 total threads on the Ryzen 9 Mobile 4900H processor. I set the affinity in for Designer.exe in taskmanger to use 6 threads. I was able to work with drawings that have embedded bitmaps with no sudden shutdowns. Designer appeared to be stable. I will do further testing. This is progress. Pauls 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 20, 2021 Staff Share Posted December 20, 2021 thanks for trying that - it sounds like a threading issue on AMD chips. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 20, 2021 Staff Share Posted December 20, 2021 what's the exact make and model of you PC or is it a custom build? Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 20, 2021 Author Share Posted December 20, 2021 The PC is a CHUWI RZBOX. This is a new mini PC that was shipped last month. Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 20, 2021 Author Share Posted December 20, 2021 1 hour ago, Pauls said: thanks for trying that - it sounds like a threading issue on AMD chips. How would this be best resolved? Would it be by a firmware update from AMD, or by a video driver patch? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 20, 2021 Staff Share Posted December 20, 2021 we were wondering if it was acutually overheating or the power supply isnt quite strong enough. Affinity apps can push processors quite hard. Software doesnt cause a system to shutdown unless it's a hardware issue or possibly a driver. Does event viewer indicate any crash reports ? Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 20, 2021 Author Share Posted December 20, 2021 It's possible there is a problem with the power delivery and cooling of this computer. Early reviews of this system reported there were some thermal issues. Due to the sudden and complete nature of the shutdowns, no information is logged in the Event Viewer. I found this one entry from 12 days ago: Quote Faulting application name: Designer.exe, version: 1.10.4.1198, time stamp: 0x617b2bf8 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000002b00000157 Faulting process id: 0x1484 Faulting application start time: 0x01d7ebf1c61a3438 Faulting application path: C:\Program Files\Affinity\Designer\Designer.exe Faulting module path: unknown Report Id: 164503c7-f611-4065-9276-9760182979fc Faulting package full name: Faulting package-relative application ID: Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 21, 2021 Staff Share Posted December 21, 2021 I would point a small fan at it initially and see now you go Quote Link to comment Share on other sites More sharing options...
Alexi Posted December 21, 2021 Author Share Posted December 21, 2021 3 hours ago, Pauls said: I would point a small fan at it initially and see now you go That sounds like an amusing test. Right now, the system is stable with with the affinity settings you suggested. I have turned OpenCL turned back on and it remains stable. Hopefully, there will be a firmware update and/or driver update from AMD to address the threading issues. I can live with this for now. Quote Link to comment Share on other sites More sharing options...
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