CCW Posted December 12, 2021 Share Posted December 12, 2021 (edited) Good evening, I was last using Affinity Publisher on Thursday evening. It was working fine. Today I have launched the software and every time I open a file it crashes back to the Windows home screen. I have tried re-installing it, reverting to an older version (these all failed to open the file because the file contains features in a newer version), and I have tried the performance settings. I've attached the most recent 'report' file, which I've no idea how to open or decipher, but hopefully someone here can! Any help gratefully received. Kind regards, Craig 645769af-0487-4f4d-b2e1-53723b393ddb.dmp 3172cb08-3a91-4296-984f-724ebd200d2c.dmp Edited December 13, 2021 by CCW Wrong software listed Catherine M Evans 1 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 12, 2021 Share Posted December 12, 2021 Hi and welcome! Both times (both dump files indicate) that it crashes in libraster.dll, which could be GPU driver related here. - Is the hardware acceleration setting enabled under your "Affinity Designer > Preferences > Performance settings" ? - If yes you can try what happens if you disable OpenCL hardware acceleration & "warp" etc., aka trying what happens when you do not use the GPU at all here. Your dumps do look like this ... Quote Operating system: Windows NT 10.0.19041 1348 CPU: amd64 family 21 model 101 stepping 1 4 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x18 Process uptime: 46 seconds Thread 62 (crashed) 0 libraster.dll + 0xa5f220 rax = 0x00000000000000d3 rdx = 0x000001745db0b468 rcx = 0x0000000000000000 rbx = 0x0000000000000000 rsi = 0x0000000000000001 rdi = 0x0000000000000000 rbp = 0x0000004c31e7ca10 rsp = 0x0000004c31e7c988 r8 = 0x00007ffb0f150038 r9 = 0x0000000000000040 r10 = 0x0000000000000200 r11 = 0x06c0400002004000 r12 = 0x0000004c31e7ca90 r13 = 0x000001745f3e5d10 r14 = 0x0000004c31e7caf0 r15 = 0x0000004c31e7ca98 rip = 0x00007ffb0f14f220 Found by: given as instruction pointer in context 1 0x1745f3e5d10 rbp = 0x0000004c31e7cb98 rsp = 0x0000004c31e7ca20 rip = 0x000001745f3e5d10 Found by: previous frame's frame pointer 2 libpersona.dll + 0x18e7466 rbp = 0x0000004c31e7cb98 rsp = 0x0000004c31e7ca50 rip = 0x00007ffad4e87466 Found by: stack scanning 3 libpersona.dll + 0x58d790 rbp = 0x0000004c31e7cb98 rsp = 0x0000004c31e7ca58 rip = 0x00007ffad3b2d790 Found by: stack scanning ... ... Quote Operating system: Windows NT 10.0.19041 1348 CPU: amd64 family 21 model 101 stepping 1 4 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x18 Process uptime: 93 seconds Thread 50 (crashed) 0 libraster.dll + 0xa5f220 rax = 0x00000000000000cb rdx = 0x000001f9eeaff5a8 rcx = 0x0000000000000000 rbx = 0x0000000000000000 rsi = 0x0000000000000001 rdi = 0x0000000000000000 rbp = 0x00000044e0a7f150 rsp = 0x00000044e0a7f0c8 r8 = 0x00007ffb06270038 r9 = 0x0000000000000040 r10 = 0x00000000000000c0 r11 = 0x00388000040c0018 r12 = 0x00000044e0a7f1d0 r13 = 0x000001f9b2748730 r14 = 0x00000044e0a7f230 r15 = 0x00000044e0a7f1d8 rip = 0x00007ffb0626f220 Found by: given as instruction pointer in context 1 0x1f9b2748730 rbp = 0x00000044e0a7f2d8 rsp = 0x00000044e0a7f160 rip = 0x000001f9b2748730 Found by: previous frame's frame pointer 2 libpersona.dll + 0x18e7466 rbp = 0x00000044e0a7f2d8 rsp = 0x00000044e0a7f190 rip = 0x00007ffad4e87466 Found by: stack scanning 3 libpersona.dll + 0x58d790 rbp = 0x00000044e0a7f2d8 rsp = 0x00000044e0a7f198 rip = 0x00007ffad3b2d790 Found by: stack scanning ... ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 Thanks for the response. ’Hardware acceleration’ is unticked. In the renderer box I have the option for AMd Radeon R5 Graphics or Warp. But presumably as the hardware acceleration box is unticked the GPU isn’t being used? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 13, 2021 Share Posted December 13, 2021 I don't use the Affinity apps on Windows computers, but you can try the change first to the "warp" setup before unticking the hardware accerlearation, in order to see if it makes any difference then. - Some Affinity Windows user might can tell you better here! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 Thanks again. With these settings it does not instantly crash to the Home Screen. Instead, it freezes after a short period, then crashes a minute later. It was working perfectly last week so I’m at a loss. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 It could be something to do with an ICC profile - have you recently profiled your display or started using a new one ? Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 1 minute ago, Pauls said: It could be something to do with an ICC profile - have you recently profiled your display or started using a new one ? Hi Paul, Apologies but I’m not techy enough to understand this. To my knowledge though, I haven’t. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 could you upload a crashing file here please. I suspect its the colour profile of the document or an included image causing the problem Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 Hi Paul, Unfortunately, it crashes for all files that I open whether they have colour in or not. If I start a new document it is fine. I’ll check later if I then add anything to the blank page if it crashes. many thanks Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 disabling live prefilght checking may help reduce the number of crashes Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 Thank you. I have searched for a guide to this on Google. If you know how to do it the guidance would be appreciated. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 https://affinity.help/publisher/English.lproj/index.html display the preflight panel and select the 'never' button Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 13, 2021 Share Posted December 13, 2021 3 minutes ago, Pauls said: https://affinity.help/publisher/English.lproj/index.html display the preflight panel and select the 'never' button See the thread title, the OP talks about Designer! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 6 minutes ago, v_kyr said: See the thread title, the OP talks about Designer! Sorry, that’s an error - this is a Publisher issue. The preflight panel does not allow me to select ‘Never’ - it’s greyed out. apologies again - I meant publisher. Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 17 minutes ago, Pauls said: https://affinity.help/publisher/English.lproj/index.html display the preflight panel and select the 'never' button Opened a document, quick clicked never in preflight and it crashed and closed within a second. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 what color profile is the document that you create using? if it's cmyk try creating a document using an RGB profile or vice versa Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 1 hour ago, Pauls said: what color profile is the document that you create using? if it's cmyk try creating a document using an RGB profile or vice versa Are there any Beta versions that it is worth me trying? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 13, 2021 Share Posted December 13, 2021 You can always find the latest Win Pub Betas here! - If they are worth trying in your case here, can @Pauls answer you better than I. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 13, 2021 Staff Share Posted December 13, 2021 @CCW can you provide a screenshot of your Preferences, Colour settings ? Quote Link to comment Share on other sites More sharing options...
CCW Posted December 13, 2021 Author Share Posted December 13, 2021 4 hours ago, Pauls said: @CCW can you provide a screenshot of your Preferences, Colour settings ? Thanks for your assistance. I decided to try a beta version and this seems to run how my normal version did last week. Quote Link to comment Share on other sites More sharing options...
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