SRTfan Posted December 9, 2021 Share Posted December 9, 2021 I've had Affinity running on a Win 10 laptop for a number of years. I tried to update to the 1.10.4 version but cannot get it to run. All indications are it is installed correctly. When I try to load the program I get the first screen but then it quickly disappears and nothing else happens. I uninstalled the program and downloaded 1.10.4 again. Same problem. I tried an older version and the same thing happened. I then tried the 1.9.0 version and it loaded fine. Please tell me how I can update to the latest version. Thank you! Quote Link to comment Share on other sites More sharing options...
Ron P. Posted December 10, 2021 Share Posted December 10, 2021 Have a look at this thread. I might provide you with a solution. Quote Affinity Photo 2.3..; Affinity Designer 2.3..; Affinity Publisher 2.3..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
SRTfan Posted December 10, 2021 Author Share Posted December 10, 2021 Thank you, Ron. I don't think I have any of the apps mentioned in the thread. Not sure about the graphic drivers. I'll try to get help on that. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 10, 2021 Share Posted December 10, 2021 15 minutes ago, SRTfan said: Not sure about the graphic drivers. Well if the application cores, there are probably some crash reports written out before crashing, thus those might give some indication then on the concrete cause here. - See: [FAQ] Where to find Crash Reports Other than the above Affinity ones, there might also be some Win system error logs etc. - For these see for example: How to View Windows 10 Crash Logs and Error Logs If you identify some Affinity Photo related crash reports or Win error logs, then post them here for a deeper inspection! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted December 10, 2021 Author Share Posted December 10, 2021 Thank you for your reply. Attached is one of the .dmp files. I hope somebody can interpret it. e21d41e4-615a-4f32-a7b6-934f80b013fa.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 10, 2021 Share Posted December 10, 2021 33 minutes ago, SRTfan said: I hope somebody can interpret it. Of course! - It crashes due to "amdocl64.dll" which is the AMD Accelerated Parallel Processing OpenCL 2.0 Runtime! This means Affinity Photo has a problem with the OpenCL acceleration part on your system and thus you should try deactivate the Affinity Photo OpenCL performance acceleration under it's performance settings preferences. - See therefor: [FAQ] How can I disable OpenCL compute acceleration on Windows? Affinity OpenCL Disabler Your Win crash dump file contents looks like this: Quote Operating system: Windows NT 10.0.19041 1348 CPU: amd64 family 6 model 142 stepping 9 4 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x20 Process uptime: 3 seconds Thread 39 (crashed) 0 amdocl64.dll + 0x28625a rax = 0x0000000000000000 rdx = 0x0000024414ed0000 rcx = 0x0000024414ed0000 rbx = 0x000002443c17d7a0 rsi = 0x000002444c982aa0 rdi = 0x000002443c17d7a0 rbp = 0x0000000000000000 rsp = 0x0000008c6efffc10 r8 = 0x00000000000001dd r9 = 0x0000000000000001 r10 = 0x0000024414ed0000 r11 = 0x0000008c6efff830 r12 = 0x0000000000000000 r13 = 0x0000000000000000 r14 = 0x000002443bbdf168 r15 = 0x0000000000000000 rip = 0x00007ffcbe4c625a Found by: given as instruction pointer in context 1 amdocl64.dll + 0x286170 rsp = 0x0000008c6efffcc0 rip = 0x00007ffcbe4c6170 Found by: stack scanning 2 amdocl64.dll + 0x284d46 rsp = 0x0000008c6efffd00 rip = 0x00007ffcbe4c4d46 Found by: stack scanning 3 KERNELBASE.dll + 0x21a5e rsp = 0x0000008c6efffd40 rip = 0x00007ffd23901a5e Found by: stack scanning 4 amdocl64.dll + 0x283224 rsp = 0x0000008c6efffd70 rip = 0x00007ffcbe4c3224 Found by: stack scanning 5 amdocl64.dll + 0x263d27 rsp = 0x0000008c6efffdf0 rip = 0x00007ffcbe4a3d27 Found by: stack scanning 6 amdocl64.dll + 0x254bfe rsp = 0x0000008c6efffe30 rip = 0x00007ffcbe494bfe Found by: stack scanning 7 amdocl64.dll + 0x271709 rsp = 0x0000008c6efffe70 rip = 0x00007ffcbe4b1709 Found by: stack scanning 8 KERNEL32.dll + 0x17034 rsp = 0x0000008c6efffea0 rip = 0x00007ffd25b37034 Found by: stack scanning 9 ntdll.dll + 0x52651 rsp = 0x0000008c6efffed0 rip = 0x00007ffd25ec2651 Found by: stack scanning 10 KERNELBASE.dll + 0x10b610 rsp = 0x0000008c6effff20 rip = 0x00007ffd239eb610 Found by: stack scanning ... ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted December 11, 2021 Author Share Posted December 11, 2021 Thank you very much! Looks like you identified the problem. The solution seems a bit intimidating but I'll dig in and try to fix it. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 11, 2021 Share Posted December 11, 2021 19 minutes ago, SRTfan said: The solution seems a bit intimidating but I'll dig in and try to fix it. It's needed if you aren't able to access the Affinity Photo (APh) Preferences panel, since in your case the app crashed in 3 secs, so before you are able or have a chance to go into it's preferences settings. - Otherwise if APh would run longer, you could do adjust that option setting just inside the APh preferences settings, as far as it doesn't crash before you reach there to alter the checkbox. Thus you have to do/try it manually from outside and the closed Affinity Photo app. - Well it's just editing one line entry in that XML-based textfile, nothing to fear about, it's very easy! - You can also try out the second link (OpenCL Disabler), I've once created that for such purposes. That tool will try to do that for you half way automatically (aka editing that APh XML properties setting file for you)! The only additional problem which could arise is, if there was no such "PerformancePreferences.xml" file created for your installation! - Meaning, if there is no ... %AppData%\Affinity\Photo\1.0\Settings\PerformancePreferences.xml ... file. In that case you will have to place/copy one manually over to there. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
v_kyr Posted December 11, 2021 Share Posted December 11, 2021 12 hours ago, v_kyr said: The only additional problem which could arise is, if there was no such "PerformancePreferences.xml" file created for your installation! - Meaning, if there is no ... %AppData%\Affinity\Photo\1.0\Settings\PerformancePreferences.xml ... file. In that case you will have to place/copy one manually over to there. In such cases, when there is no such "PerformancePreferences.xml" initially setup/generated by an Affinity software, the following shows the initial setup contents for such a PerformancePreferences.xml file with disabled OpenCL acceleration. Quote <?xml version="1.0" encoding="utf-8"?> <Settings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xsi:type="Serif.Interop.Persona.Settings.PerformanceSettings"> <RAMUsageLimit> <UnitType>Megabyte</UnitType> <Value>8192</Value> </RAMUsageLimit> <DiskWarningLimit> <UnitType>Megabyte</UnitType> <Value>32768</Value> </DiskWarningLimit> <UndoLimit>1024</UndoLimit> <ViewQuality>0</ViewQuality> <AutoSaveInterval> <UnitType>Number</UnitType> <Value>300</Value> </AutoSaveInterval> <UsePerfectClipping>False</UsePerfectClipping> <UseDithering>True</UseDithering> <RetinaPassIndex>0</RetinaPassIndex> <UseHardwareAcceleration>False</UseHardwareAcceleration> </Settings> Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted December 13, 2021 Author Share Posted December 13, 2021 Thank you again, v_kyr! My PerformancePreferences.xml file does contain the line <UseHardwareAcceleration>True</UseHardwareAcceleration>. What is the easiest way to change "True" to "False"? Do I need to download an xml editor? I'd appreciate some help in making this change! Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted December 13, 2021 Share Posted December 13, 2021 11 minutes ago, SRTfan said: What is the easiest way to change "True" to "False"? Do I need to download an xml editor? I'd appreciate some help in making this change! Type over it using any text editor. I think on Windows there is something called "Note Pad". On Mac there is "Text Edit" When you save it make sure the *.xml is still the extension. Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
SRTfan Posted December 13, 2021 Author Share Posted December 13, 2021 Thank you, Old Bruce. I had found the .xml file and the line I needed to change but I had no clue on how to actually make the change. My on line searches initially didn't produce anything I could understand. Then I found detailed guidance on using Notepad to make the change: https://www.techwalla.com/articles/how-to-edit-xml I followed the steps and lo and behold I made the xml change and got Affinity 1.10.4 to launch! Thank you all! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted December 13, 2021 Share Posted December 13, 2021 18 minutes ago, SRTfan said: I followed the steps and lo and behold I made the xml change and got Affinity 1.10.4 to launch! Fine and even better, this way you've learned how to use a simple texteditor in order to edit an XML file too! - The above mentioned Affinity OpenCL Disabler tool would have done that editing for you too automatically, but IMO it's always good and even better, to learn some manual steps here for such tasks! Old Bruce 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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