coral Posted December 7, 2021 Share Posted December 7, 2021 Affinity Photo was once very fast. However, unfortunately, with each new version, it slows down with the opening speed. Every time I open the app, it bounces on the Dock 10-15 times. Then I think it gets stronger and decides to open up. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted December 7, 2021 Share Posted December 7, 2021 HW Acceleration off? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
walt.farrell Posted December 7, 2021 Share Posted December 7, 2021 2 hours ago, coral said: Every time I open the app, it bounces on the Dock 10-15 times. Then I think it gets stronger and decides to open up. You don't say which MacOS release you're using. But perhaps this explains it; Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
coral Posted December 7, 2021 Author Share Posted December 7, 2021 Thanks. I tried what was described in the link you shared. But it didn't work. Mac Pro, 64 GB Ram MacOS Monterey 12.0.1 (21A559) Quote Link to comment Share on other sites More sharing options...
coral Posted December 7, 2021 Author Share Posted December 7, 2021 7 hours ago, Pšenda said: HW Acceleration off? Yes. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 9, 2021 Staff Share Posted December 9, 2021 @coral, my apologies for the delayed response here. I can confirm, as explained in the above FAQ post - this is a known issue on macOS Catalina & higher. Our latest beta version attempts to resolve this (and other known issues in Monterey) however our developers have confirmed this will require an update on Apples side to be completely 'fixed'. Should you wish to try the latest beta, please find this linked below. This can be installed alongside the retail version, so you have 2 versions of AP installed at once - I hope this helps coral 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
coral Posted December 9, 2021 Author Share Posted December 9, 2021 3 hours ago, Dan C said: I hope this helps Thank you very much for your support. I also tried the beta version. I got a screen recording showing boot times. No change, no speed difference. I present to your information. As you can see in the video, it opens in 18 seconds in both versions. 01.mp4 02.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 9, 2021 Staff Share Posted December 9, 2021 Many thanks for letting me know - can I correctly assume you're using the Mac App Store version of the Affinity app? If so, we're aware that the beta itself may not show any major signs currently of being improved, due to 'Sandboxing' on your mac for apps launched from the Mac App Store. Essentially, the changes we've made may not take effect on certain systems until it has been released as an update through the Mac App Store, so the behaviour described above is not overly unexpected. Of course this means we can't guarantee the changes we've made will definitely resolve the issue until the update is available through the Mac App Store, but our developers are hopeful that the changes made should be clearer once this update is live However I'll be sure to pass this information, along with your system specs through to our developers so that we can keep track of this ongoing issue! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
coral Posted December 9, 2021 Author Share Posted December 9, 2021 6 hours ago, Dan C said: Many thanks for letting me know - can I correctly assume you're using the Mac App Store version of the Affinity app? If so, we're aware that the beta itself may not show any major signs currently of being improved, due to 'Sandboxing' on your mac for apps launched from the Mac App Store. Essentially, the changes we've made may not take effect on certain systems until it has been released as an update through the Mac App Store, so the behaviour described above is not overly unexpected. Of course this means we can't guarantee the changes we've made will definitely resolve the issue until the update is available through the Mac App Store, but our developers are hopeful that the changes made should be clearer once this update is live However I'll be sure to pass this information, along with your system specs through to our developers so that we can keep track of this ongoing issue! Thanks. Yes. I am using the Mac App Store version. I logged in with the Guest account on my computer with macOS Monterey 12.0.1 (21A559). Affinity Photo opens in just 10 seconds. Then I created a new user and tried again. The problem is fixed. It boots up in 10 seconds. I guess that's a normal time, right? Dan C 1 Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 9, 2021 Share Posted December 9, 2021 12 hours ago, Dan C said: I can confirm, as explained in the above FAQ post - this is a known issue on macOS Catalina & higher. Curiously, on my iMac running Catalina there is a short delay after a cold start in how quickly the Affinity apps start up, but it is only a few seconds (maybe 4-5 bounces on the Dock at most), but nothing like the 20 seconds some users are reporting. This cold start delay is the same for all 3 Affinity apps, including APub I bought directly from Serif & AD & AP I bought from the MAS. No idea what might be different about my system that would make any difference, though. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 10, 2021 Staff Share Posted December 10, 2021 13 hours ago, coral said: The problem is fixed. It boots up in 10 seconds. I guess that's a normal time, right? That's certainly closer to what we'd expect, depending on the specific system and how many fonts are being loaded etc - however our developers are still working to reduce this where possible 13 hours ago, R C-R said: Curiously, on my iMac running Catalina there is a short delay after a cold start in how quickly the Affinity apps start up, but it is only a few seconds (maybe 4-5 bounces on the Dock at most), but nothing like the 20 seconds some users are reporting. As above, it's possible that Affinity is loading fonts during this time (/building the font preview cache). Equally, if loading from a mechanical hard drive rather than an SSD, this can affect load times - as well as currently available system resources such as CPU cores/memory. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff MEB Posted December 10, 2021 Staff Share Posted December 10, 2021 14 hours ago, coral said: Thanks. Yes. I am using the Mac App Store version. I logged in with the Guest account on my computer with macOS Monterey 12.0.1 (21A559). Affinity Photo opens in just 10 seconds. Then I created a new user and tried again. The problem is fixed. It boots up in 10 seconds. I guess that's a normal time, right? The delay only happens after a cold start. If you restart the app a second time without restarting the system it does start quickly as usual however this doesn't mean the issue is fixed. Have you restarted the system as well when you tried the second time? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Guest Posted December 10, 2021 Share Posted December 10, 2021 On 12/9/2021 at 4:24 AM, Dan C said: …however our developers have confirmed this will require an update on Apples side to be completely 'fixed'. Has there been any indication from Apple that this is something they intend to fix? I recall many times in the past where we had reported blocking issues to Apple only to be met with a "won't fix" (or crickets) response, with the issues going unresolved for years, only to be fixed when Apple needed them fixed for their own applications/reasons. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 10, 2021 Staff Share Posted December 10, 2021 2 hours ago, Bryan Rieger said: Has there been any indication from Apple that this is something they intend to fix? When this issue was first reported I was informed our development team were contacting Apple to discuss the problem and try to find the best resolution. I'm not certain if we heard back from Apple as I was not personally updated, nor have I seen any information as such in the development logs. I'll try and find out if we did receive a response, but as it stands our developers believe the issue hopefully be improved within 1.10.5 once it's fully released to retail - but unfortunately only time can tell! (due to the above sandboxing discussed). Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
R C-R Posted December 10, 2021 Share Posted December 10, 2021 5 hours ago, Dan C said: As above, it's possible that Affinity is loading fonts during this time (/building the font preview cache). Equally, if loading from a mechanical hard drive rather than an SSD, this can affect load times I understand that. I just find it odd that on my system, there is essentially no difference in cold start load times between AD or AP, both bought from the MAS, & APub, bought from the Affinity store. That suggests there is something more than the sandbox/verification thing going on with this, at least for Catalina. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Old Bruce Posted December 10, 2021 Share Posted December 10, 2021 I had similar load time experiences with my machine when running 10.14.x (never used 10.15). I believe that OS also used Sandboxing but the Mac App Store versions loaded quicker than they do now with 11.6.1 I could be wrong with my thinking that Sandboxing worked with 10.14.6. As it is now I find the first start of Photo and Designer, both from the Mac App Store, after starting up the machine take about a minute or so, subsequent starts are a few seconds. Publisher is from the Serif/Affinity store and there is no difference in its start times, just seconds. To put start times into perspective I recall my Mac+ starting up (with Opcode's Max in the startup folder) taking enough time for me to fill the kettle bring it to the boil and make a large pot of coffee by the drip filter method. Of course Opcode has been defunct now for over 20 years. Max still exists and runs quite fine. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
jdvoracek Posted December 10, 2021 Share Posted December 10, 2021 (edited) Hola! Beta 1.10.5.270 opens in 6-7 seconds on my new MacBook Pro with Apple silicon native - not using Rosetta. I can't report on the production because I only have the beta installed right now. Regards - - john Edited December 10, 2021 by jdvoracek added information Quote Link to comment Share on other sites More sharing options...
coral Posted March 26, 2022 Author Share Posted March 26, 2022 With the release of macOS 12.3 (21E230), Affinity Photo's opening speed became 2x slower. Quote Link to comment Share on other sites More sharing options...
mliving Posted May 17, 2022 Share Posted May 17, 2022 I recently purchased a M1 Max 64MB and have been really disappointed with the opening speeds of Affinity apps. Designer and Photo take over 20 sec. while Publisher takes 2-3 sec. Designer and Photo were purchased on the App Store while Publisher was purchased from Affinity directly. All apps are version 1.10.5 It would be great to get an update on the status of the fix coming from Affinity or Apple which ever the case may be. Quote Link to comment Share on other sites More sharing options...
coral Posted May 18, 2022 Author Share Posted May 18, 2022 Affinity Photo opens very slowly. I can advise you to prepare coffee until it opens. Quote Link to comment Share on other sites More sharing options...
jmwellborn Posted May 18, 2022 Share Posted May 18, 2022 @mliving and @coral I can’t find the actual link to the post from @Leigh on these forums right now, but do remember the jist of it. It was suggested that we go to the Apple Systems Preferences>Displays> and uncheck “Automatically Adjust Brightness.” I tried this and have found that all three — AP, AD and APub — open very quickly. I had not experienced very long delays before (Big Sur) but this setting change definitely helped. Also, here is a screenshot of a comment from another topic regarding this, which might help too, in case you don’t already have this setting in your User Preferences. Sorry it is so small. Can’t make my ipad behave. Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6. Photo, Publisher, Designer 1.10.5, and 2.3. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
Alfred Posted May 18, 2022 Share Posted May 18, 2022 2 minutes ago, jmwellborn said: I can’t find the actual link to the post from @Leigh on these forums right now, but do remember the jist of it. Perhaps because it was James Ritson, not Leigh, who posted about it? jmwellborn 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
jmwellborn Posted May 18, 2022 Share Posted May 18, 2022 4 minutes ago, Alfred said: Perhaps because it was James Ritson, not Leigh, who posted about it? Right!!! Thank you so much. I believe the post I was looking for added a link to James Ritson’s post. I am so glad you could find it. The information is spot on! Alfred 1 Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6. Photo, Publisher, Designer 1.10.5, and 2.3. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
coral Posted May 20, 2022 Author Share Posted May 20, 2022 On 5/18/2022 at 6:06 PM, jmwellborn said: It was suggested that we go to the Apple Systems Preferences>Displays> and uncheck “Automatically Adjust Brightness.” I'm using a 2013 Mac Pro and a Dell U2715H monitor. This setting is not showing for me. Also, the Hardware Acceleration setting doesn't work either. Unfortunately I'll be going back to Photoshop. Because I'm tired of drinking coffee while I wait. Quote Link to comment Share on other sites More sharing options...
R C-R Posted May 20, 2022 Share Posted May 20, 2022 8 hours ago, coral said: This setting is not showing for me. It won't unless your Mac has an ambient light sensor or the Dell has one that communicates with the Mac. See https://support.apple.com/guide/mac-help/change-your-displays-brightness-mchlp2704/mac for more about that. coral 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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