Jump to content
You must now use your email address to sign in [click for more info] ×

Unable to acquire (scan) images in Photo. New iMac. M1. OS 12.0.1. Epson ET-3700 EcoTank multifunction printer/scanner.


Recommended Posts

Every time I attempt to scan an image directly into Affinity Photo using the "Acquire Image" the scanned image is a jumble of pixels and transparent shadows. Basically it is useless. Is there a fix? Or is there an update for Photo? Thanks for any information or help you can give.

Charles 

Attempted Scan.afphoto

Edited by CharlesD62
Link to comment
Share on other sites

  • Staff

Hi @CharlesD62,

Welcome to the Affinity Forums :)

Thanks for your report!

I can confirm that this is a known issue within Affinity, unfortunately it doesn't affect all users/scanners/versions of macOS - which makes it rather difficult for us to replicate here.

I will be sure to update the development log with your report/information now, I hope this helps!

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.