SquareBunny Posted December 1, 2021 Share Posted December 1, 2021 Good day! Payment was rejected during ordering process, but money was taken from my credit card. I was trying to buy Affinity Photo and after checking out process I recieve an error: "Payment was rejected", but money was taken from my bank account while checking out process wasn't complete. How to deal with this problem? I can send to you transaction screenshots or any other proof of transaction. account email is caverat@yandex.ru Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 1, 2021 Staff Share Posted December 1, 2021 @SquareBunny If you can email affinityorders@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
Ferdomi Posted December 10, 2021 Share Posted December 10, 2021 Hi, I had the same problem, so I assume i should procede in the same way and send an email to affinityorders@serif.com? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 10, 2021 Share Posted December 10, 2021 4 hours ago, Ferdomi said: I assume i should procede in the same way and send an email to affinityorders@serif.com? @Ferdomi Welcome to the Affinity forums. The answer to your question is: Yes. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
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