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Posted

Hello, 
I originally purchased Affinity Photo for a 1st generation iPad, which I have since gotten an iPad Pro 11 inch. I factory reset the old iPad and re-registered it on the new iPad Pro 11 inch. It shows it’s registered to both iPads on my account. Can you please remove the registration from the old iPad which shows as 12.9 inch. Apparently doing a factory reset is not the way to get rid of the registration. So sorry about that. Or do I need to do something on my end. Thank you.

Posted

Hello  @TLCais and welcome to the forums.

If you have'd buyed at the Serif Affinity Store, you can delete the old iPad yourself. Go to the Serif Affinity Store and log in. There you will find the registered maschines.

If you buyed at the Apple Store, Serift can't do anythink.

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Posted
32 minutes ago, Komatös said:

Go to the Serif Affinity Store and log in. There you will find the registered maschines

You can see them there, but you can't do any editing of the list.

41 minutes ago, TLCais said:

Apparently doing a factory reset is not the way to get rid of the registration

You need to run the app on the machine, open the My Account dialog, and Sign Out.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Thank you @walt.farrell Yes, I saw where the two machines are listed in my account. I can’t add the app back onto the other machine as after I did a factory reset on it, I gave it to my daughter who lives an hour and a half away from me. It’s not a big deal to see both there as long as it’s not a big deal for serif. I just figured since they made the app, they could remove the old machine from my account. Also if I remember correctly I did log out of that machine, as I’ve had the new iPad for over a month now and was using it on the new iPad and I read I had to log out of the one in order to put it on the new one. But thank you again for the answers, I really do appreciate the advice. 

Posted
31 minutes ago, TLCais said:

Also if I remember correctly I did log out of that machine,

Not out of the machine, but out of the app's My Account dialog. That's a specific action you'd need to take, separately from logging out of the iPad or resetting the iPad.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted
1 minute ago, walt.farrell said:

Not out of the machine, but out of the app's My Account dialog. That's a specific action you'd need to take, separately from logging out of the iPad or resetting the iPad.

Sorry I meant app, because you can’t run it on 2 machines at once. But I don’t think it made me register it on my new iPad a month ago, but it did today when I went in to the app. Thanks for all your help.

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