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Posted

Hi there,

 

Hope you are well. I'm contacting because 2 days ago I have just purchased Affinity Photo and I wanted to start using it and when I went do download it says I have to contact the administrator for permission. So, I have thought that something is wrong with my PC/account so, contacted to Microsoft and they went through my PC, when they said that I have to contact you because you can grant me permission to download the software.

Which is weird. 2 weeks ago I purchased designer from you and had no problem.

Would you look into it for me please to see if it's really your end?

Really Appreciate it.

Posted

Welcome to the Serif Affinity forums, @Miti Kovacs.

1 hour ago, Miti Kovacs said:

I wanted to start using it and when I went do download it says I have to contact the administrator for permission.

Please provide a screenshot (JPG, or PNG format) of the error, please. That should help clarify (a) when this is happening and (b) exactly what it says.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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