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Posted

Hello! I have been having an issue recently where Affinity Designer will crash over and over and over mid project when I go to zoom in or out. It's happened at random times, not always at the same point. It can be a brand new document 2 minutes in or in a project file that I've been working on for over an hour. It's really frustrating and I don't know how to fix it. I've looked up the third-party applications that cause problems thread and none of those are installed or running on my pc. I've turned off hardware acceleration and that I thought fixed the problem for a while, but it's back and now it's happening often. I don't see anything else online to change or try so I'm stuck. Please help, I have some ongoing projects that I need to finish up.

1. Yes I am on the latest version
2. Yes, I can reproduce it. It like I said happens in new documents, and other project files.

- OS: Windows 11 Pro 21H2 22000.318
- Hardware Acceleration is turned off
- Step-By-Step:
   - Open new or used document
   - Work on it for about 5 minutes. (Adding vectors, textures, logos, etc...)
   - Zoom in to line something up better
   - Zoom back out
   - Crash
- Would love to share a screen capture, but I can't upload a video on my internet
- Shouldn't be any unusual hardware.
- Nothing has changed recently that I know of.

SPECS:
- Custom Build Desktop
- AMD Ryzen 3 3700X (Not overclocked)
- 32GB RAM
- NVIDIA GeForce GTX 3060Ti
- WD Black 500GB NVMe M.2 SSD (Where the application is installed)
- Seagate 2TB HDD (Where project files are stored)
- Dual Monitors (1080p, 144Hz through DisplayPort)

If I need to share anything else like my settings or anything like that let me know. Thank you
-Landon

Posted

Welcome to the Serif Affinity forums.

Which of the various methods are you using to zoom in and out?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

  • Staff
Posted

Hi Landon Rock,

Please could you provide a copy of the latest crash report by following the below guide?

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

  • 4 weeks later...

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