Landon Rock Posted November 27, 2021 Posted November 27, 2021 Hello! I have been having an issue recently where Affinity Designer will crash over and over and over mid project when I go to zoom in or out. It's happened at random times, not always at the same point. It can be a brand new document 2 minutes in or in a project file that I've been working on for over an hour. It's really frustrating and I don't know how to fix it. I've looked up the third-party applications that cause problems thread and none of those are installed or running on my pc. I've turned off hardware acceleration and that I thought fixed the problem for a while, but it's back and now it's happening often. I don't see anything else online to change or try so I'm stuck. Please help, I have some ongoing projects that I need to finish up. 1. Yes I am on the latest version 2. Yes, I can reproduce it. It like I said happens in new documents, and other project files. - OS: Windows 11 Pro 21H2 22000.318 - Hardware Acceleration is turned off - Step-By-Step: - Open new or used document - Work on it for about 5 minutes. (Adding vectors, textures, logos, etc...) - Zoom in to line something up better - Zoom back out - Crash - Would love to share a screen capture, but I can't upload a video on my internet - Shouldn't be any unusual hardware. - Nothing has changed recently that I know of. SPECS: - Custom Build Desktop - AMD Ryzen 3 3700X (Not overclocked) - 32GB RAM - NVIDIA GeForce GTX 3060Ti - WD Black 500GB NVMe M.2 SSD (Where the application is installed) - Seagate 2TB HDD (Where project files are stored) - Dual Monitors (1080p, 144Hz through DisplayPort) If I need to share anything else like my settings or anything like that let me know. Thank you -Landon Quote
walt.farrell Posted November 27, 2021 Posted November 27, 2021 Welcome to the Serif Affinity forums. Which of the various methods are you using to zoom in and out? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Landon Rock Posted November 27, 2021 Author Posted November 27, 2021 Just using the scroll wheel on my mouse to zoom in and out Quote
Staff Callum Posted November 29, 2021 Staff Posted November 29, 2021 Hi Landon Rock, Please could you provide a copy of the latest crash report by following the below guide? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Landon Rock Posted December 2, 2021 Author Posted December 2, 2021 Yes, sorry work has been crazy and just now getting back to responding. Attached is the latest report2cd5ebff-66be-464c-ba4a-31be7182ec27.dmp Quote
Landon Rock Posted December 27, 2021 Author Posted December 27, 2021 Hi, I'm still having issues with the program crashing. I have had it crash 4 times today, here's the latest crash report. I have reset user defaults and uninstalled and reinstalled. It's still happening, I'm really not sure what else to try. 8e98c50f-645c-46ce-b256-04f330bbebb2.dmp Quote
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