herwwwig Posted November 18, 2021 Posted November 18, 2021 Hello, I'm having frequently crashes with A Photo and A Publisher. I don't use a GPU card but the intel processor. In the maps from affinity, there are many crash reports. Do I have to buy a GPU card? Or is the configuration not good? Thank you Quote
carl123 Posted November 18, 2021 Posted November 18, 2021 35 minutes ago, herwwwig said: Hello, I'm having frequently crashes with A Photo and A Publisher. I don't use a GPU card but the intel processor. In the maps from affinity, there are many crash reports. Do I have to buy a GPU card? Or is the configuration not good? Thank you You do not need to buy a graphics card Does it stop crashing if you switch off Hardware Acceleration in Edit > Preferences > Performace? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Komatös Posted November 18, 2021 Posted November 18, 2021 Hello @herwwwig Can you provide us with an crash report (.dmp) with the newest time stamp? Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 Hello, If you wan't some more, I can help you. 6fcd59d4-8adf-463b-8620-8230a67bfc5f.dmp d3e09e3c-28ff-4359-b8f5-619e9872a3d4.dmp b526df0d-380e-47e8-8627-b8fd62a8cf85.dmp ed15e1fa-2be2-4461-8bf1-7c94016c7e5d.dmp Quote
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 @ Komatös: Does it stop crashing if you switch off Hardware Acceleration in Edit > Preferences > Performace? Yes I still have crashes, but I will continue working with this settings. Thx Quote
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 A new crash report. 0a259e59-4234-45e1-b608-e38f731fd04e.dmp Quote
Dan C Posted November 18, 2021 Posted November 18, 2021 @herwwwig, sorry to hear you're having trouble! I'd recommend making sure your Intel driver is full up to date, as outdated drivers can cause the app to crash. You can download these drivers from here - https://www.intel.com/content/www/us/en/download-center/home.html And follow these steps to perform a 'clean install' - https://www.intel.co.uk/content/www/uk/en/support/articles/000057389/graphics.html Please do let me know if this helps Quote
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 Hello Dan C My computer is always up to date, even my Intel drivers. See screen shot. Quote
Dan C Posted November 18, 2021 Posted November 18, 2021 Many thanks for the further screenshots provided! I can confirm that the Intel Driver & Support Assistant may not always be running the very latest versions of drivers, regardless of the notification here - usually they are a few weeks behind on the auto-updates compared to manual installation. Equally, I can see you're running Windows 11, which has had known driver issues for both the Intel & AMD platforms. Therefore I suggest downloading their latest beta drivers, as we've been previously suggesting these to Win11 users to resolve crashing in Affinity, with marked success. https://www.intel.com/content/www/us/en/download/19387/intel-graphics-beta-windows-dch-drivers.html?wapkw=i7-9700k We also need you to perform the 'clean install' steps (which can also be done using the third party application DDU if you find this easier than the manual intel steps) - can you please try this and let me know if this helps? Quote
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 Dan C, I installed the beta, see screen shot and then I open A Photo, open a photo and with the color picker, I want to pick a color, A Photo crashes. I toke a video of it. gr crash 2021-11-18_16-52-56.mp4 Quote
herwwwig Posted November 18, 2021 Author Posted November 18, 2021 21ae68d2-f76e-47f8-b4dc-9b0a35ff8e59.dmp Quote
Dan C Posted November 19, 2021 Posted November 19, 2021 Many thanks for your provided file! Our team has asked if you can generate one more crash report, after editing your Affinity app config file. Please see the below link where instructions are provided by a colleague of mine - Please note you will need to edit the Affinity Photo beta file, not Affinity Designer retail as the link explains, which should be in the following location: C:\Program Files\Affinity\Photo Customer Beta Once this new crash report has been generated, please attach this here once again for me - thanks for your continued patience and understanding Quote
herwwwig Posted November 19, 2021 Author Posted November 19, 2021 I've done it for A Photo 8d1be8c0-a768-4e8d-bbda-027803d7f2db.dmp Quote
herwwwig Posted November 19, 2021 Author Posted November 19, 2021 And I did the same for Designer 136ca5b6-60a9-464e-96f9-d1c089f3da91.dmp Quote
Dan C Posted November 22, 2021 Posted November 22, 2021 Many thanks for providing these @herwwwig and my apologies for the delayed response here! It appears as though Norton Security may be interfering with the Affinity application and this may be the cause of the app crashing - though this isn't 100% clear from the crash report. I'd recommend adding the Affinity app to the 'whitelist' for Norton, or alternatively temporarily disabling/uninstalling this app, to see if it helps reduce the crashing you're seeing. I'd also like to request a copy of your EventViewer log, as this may contain a more obvious cause for the app crashing. 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As ... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Many thanks once again Quote
herwwwig Posted November 22, 2021 Author Posted November 22, 2021 Hi Dan, As you asked, I saved all events. Have a good search. regards herwig Dan_C.evtx Quote
Dan C Posted November 22, 2021 Posted November 22, 2021 Thank you for your file! I can see the following here - This indicates that .NET is crashing on your machine, so please can you try running the .NET repair tool from the below link, then restart your PC and try colour picking in Affinity once again for me? https://docs.microsoft.com/en-us/dotnet/framework/install/repair If the app continues to crash, I'd like to check the colour profile assigned to your monitor, through Windows. Please open Windows Run (Windows Key + R) then paste the following string and press OK: colorcpl In the window that opens, please select the Devices tab, then select your monitor from the dropdown list. You should find that 'use my settings for this device' is enabled, but if not please tick this option. Now, take a screenshot of your settings and attach this here for me, this should look similar to the following: Many thanks once again! Quote
herwwwig Posted November 22, 2021 Author Posted November 22, 2021 Unable to repair .NET FixDotNet20211122162758254.cab Quote
herwwwig Posted November 22, 2021 Author Posted November 22, 2021 Hi Dan, In A Photo, if I take the color picker tool, this works. But if I take the color picker on the color tab, the program crashes. Before, when I had : - Win 10 - no Wacom tablet - affinity other version, this picker has worked fine. .Net didn't update The latest dmp file is attached gr e96c3783-64f8-44a0-ae91-a04d6642e057.dmp Quote
Dan C Posted November 23, 2021 Posted November 23, 2021 22 hours ago, herwwwig said: Unable to repair .NET That's certainly strange, I've not seen this happen before. It may be worth running an SFC scan to try and repair Windows. 22 hours ago, herwwwig said: Thanks for your screenshot provided! I believe it is this colour profile causing the crash in Affinity - can you please select 'Add', then choose the sRGB IEC61966-2.1 profile (as shown in my screenshot) and then set this as the Default profile. Now, restart the Affinity app and try colour picking once again - does this stop the crashing please? Quote
herwwwig Posted November 23, 2021 Author Posted November 23, 2021 There was an W11 update this morning and thereafter a net framework update. In my registry, I can see that it has been updated. Quote
herwwwig Posted November 23, 2021 Author Posted November 23, 2021 You said; "It may be worth running an SFC scan to try and repair Windows." But I think it isn't necessary. The crashes are still existing, See the latest DMP file fcb52348-908b-4f2a-8884-56aac13911ca.dmp Quote
herwwwig Posted November 23, 2021 Author Posted November 23, 2021 you asked: 'Add', then choose the sRGB IEC61966-2.1 profile (as shown in my screenshot) and then set this as the Default profile. Now, restart the Affinity app and try colour picking once again - does this stop the crashing please? I did it, but the crashes are still there. 😞 Quote
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