Crashes randomly - several times per hour - no known triggers

[Organic]

Affinity Photo has always been unstable - but more so in the last week - to the extent I cannot use it professionally anymore.

I crashes randomly - often after 10 mins of work - but different times - different activities. If I repeat the steps it will not crash the second time.  Sometimes it crashes when I'm not even using the program (when working in another program like Chrome or Notepad++).

Using version 1.10.4.1198. Windows 10. ASUS ROG laptop GL503VD with Nvidia GeForce GTX1050 (using) and Intel HD graphics 630. Using two screens - one 2K. 

My computer is very stable. I keep it updated. I don't have problems with any other software - adobe, DaVinci, CuBase, etc.

No real support centre? We have to post here publicly?  Wow. I have work to do, so I can't be spending hours on forums trying to get a "professional" program running. This shouldn't be happening.

I don't see hardware acceleration under Peformance.

I've checked out 

 

 

[Joachim_L]

4 minutes ago, Organic said:

I don't see hardware acceleration under Peformance.

 

[DigitalVisuals]

I have always several problems, but What I have detected yesterday with a naber, That using Photo is very heavy for my Intel i5 - 10400F. That's the reason  that using mostly brushes or also export can give freezor or completely crash the Programm.
And It make no sense ob hardware is off or on.

I was thinking that the memory of 32 gb was the problem, but that's no problem at all.
For all security I need to say I using as OS Window 11 build 2200-xxxx 

The picture let see the using of een barnard dust brush

[Organic]

Thanks, nice of people to respond so quickly. 

But if I can edit a 4K video with Davinci Resolve on my PC with some heavy colour grading and effects, editing a still photo should be a walk in the park.

My Pc is an Intel i7-7700HQ. 

I'm not using brushes - just cropping photos, putting on some text, general graphic design for websites.

There isn't one task that triggers the crash. Affinity just crashes randomly - sometime when I'm doing nothing. (The computer doesn't crash - just Affinity).

Its a software bug. 

I see the Hardware Acelleration check box (Enable OpenCL) now - so I'll uncheck that and see how goes. Thanks Joachim_L

This is my general load with Affinity open. 

 

Edited November 26, 2021 by Organic

[Joachim_L]

1 minute ago, Organic said:

Affinity just crashes randomly

You should upload some of your crash reports here for the developers to examine.

 

[Organic]

Thanks for that.

Only one crash report was saved from yesterday.

But it crashed over 10 times (what a day!) - so not sure if it captured the cause?

63b6260f-56a9-4fc3-badd-1361f327a2c9.dmp

[Organic]

Unticking the Hardware Acelleration check box (Enable OpenCL) - seems to have done the trick.

It hasn't crashed now for a few hours.

[DigitalVisuals]

Today trying to get something to create on format A3 landscape with png's as base. Wel the first items I could place, the fiift one I could place but then nothing anymore. Could only close with alt F4.  High CPU and memory use.
I have no found any crash reports from the last week.

I have a logfile from today, maby you have something with it.
BTW... I have also PS 2021 and I have use it to make the picture I wanted with no problems, no high GPU and memory use.

Log.txt

[RichardMH]

A clean install of your graphics drivers might help with hardware acceleration if you want to run it. There is that option in the NVIDIA Geforce experience app.

[DigitalVisuals]

Yes I know and alreday done some time ago. 
I have today search some more, after I set in win 11  set off the hardware acceleration for the GPU, it looks that this has a positive effect, for me ofcourse, in the working of AP 1.10.4  For now I'am cross my fingers

[DigitalVisuals]

23 hours ago, Studio97Visuals said:

Yes I know and alreday done some time ago. 
I have today search some more, after I set in win 11  set off the hardware acceleration for the GPU, it looks that this has a positive effect, for me ofcourse, in the working of AP 1.10.4  For now I'am cross my fingers

Well, this was not a solution. I could only make this picture in beta 1.10.3 without lockup the programm.  v 1.10.4 was lockup when I use a mask to the red item with a small soft brush. There was no crash report made.