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Posted

Publisher has crashed four times today when I click "Idx" to view the index panel.

I'm running Publisher 1.10.4 on MacOS Big Sur 11.6 on a MacBook Air 2018 (Intel CPU).

Sorry but I have no idea how to reproduce the crash, let alone whether it's a Serif or Apple problem.

Screen scrape of the MacOS problem report is attached.

Screen Shot 2021-11-24 at 6.33.04 PM.png

  • Affinity Designer 2.4.2
  • Affinity Photo 2.4.2
  • Affinity Publisher 2.4.2
  • MacBook Air (M1, 2020) running macOS Sonoma v14.4.1
  • Nikon D7100 with 18-135mm zoom

http://www.dojopico.org

 

Posted

Hi @afdojo,

Sorry to hear you're having trouble!

I'd like to request a copy of the crash report file itself, as the error shown in your screenshot is certainly an interesting one. Can you please follow the steps in the below FAQ and attach a copy of the latest crash report(s) to your reply here for me?

Many thanks in advance :)

Posted

The latest .crash report is attached. Superficially, they look similar (illegal instruction, os_lock is corrupt) but I'm glad to send additional .crash files if you think that might be useful.

 

 

Affinity Publisher_2021-11-24-191825_DOUGLASs-MacBook-Air.crash

  • Affinity Designer 2.4.2
  • Affinity Photo 2.4.2
  • Affinity Publisher 2.4.2
  • MacBook Air (M1, 2020) running macOS Sonoma v14.4.1
  • Nikon D7100 with 18-135mm zoom

http://www.dojopico.org

 

Posted

OK, I just uploaded the .afpub file.

FHI -- the document has 240+ links to .jpg files but I don't think that should affect the index topics.

Good luck!

doug

 

 

  • Affinity Designer 2.4.2
  • Affinity Photo 2.4.2
  • Affinity Publisher 2.4.2
  • MacBook Air (M1, 2020) running macOS Sonoma v14.4.1
  • Nikon D7100 with 18-135mm zoom

http://www.dojopico.org

 

Posted

Many thanks for your file provided! This appears to occur when switching from the 'Pages' Studio to the 'Index' Studio, although it certainly doesn't happen each time. I haven't been able to replicate this when starting from any other Studio, so it may be worth making sure the Index Studio and Pages Studio are in different 'tabs' to try and reduce the crashing you're seeing.

I've logged this with our developers now, I hope this helps :)

  • 3 months later...

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